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Thread: windows not responding

  1. #1
    Junior Member
    Join Date
    Mar 2012
    Posts
    1

    Default windows not responding

    Hi

    I have recently had my email hacked and all my contacts weree sent dodgy mails with a link inside, I was advised to download the spybot which I did. I have tried 3 times now to run a full scan on my computer, I have cleaned out my temp folders and disabled 3rd party cookies but it gets so far in the process and then stops and windows informs me that the program is not reponding. The 3rd time I tried to run a full scan it actually got further than it had previously but when I clicked fix found it stopped responding again.

    Can anybody please tell me why this is happening and what I can do to fix it . Thanks

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello karaelise,

    Please let us know,

    1) The operating system.

    2) Security software installed.
    For instance an anti virus program? If so have you been able to run a scan.

    3) How is the computer running in general.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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