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Thread: Need help please

  1. #1
    Join Date
    Mar 2011

    Default Need help please

    Yesterday while browsing online, my computer suddenly had some strange program pop up asking for permission to access my computer, I clicked cancel and then about 20 little boxes popped up saying something about data failure. It immediately ran a fake "S.M.A.R.T. scan" I believe it was called and proceeded to erase my desktop icons and favorites. I'm not sure what else it erased. I then ran spybot and malwarebytes. After malwarebytes removed what it found, I still didn't see my icons, so I restored my computer back 2 days, but that didn't do anything either. I'm hoping you may be able to help me make sure whatever attacked my computer is gone and possibly be able to restore whatever it removed. I ran erunt, my and here is my dds:
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.19222
    Run by Lauren & Sineca at 9:43:32 on 2012-05-03
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1012.120 [GMT -7:00]
    AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
    ============== Running Processes ===============
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\system32\svchost.exe -k hpdevmgmt
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVECapSvc.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVESched.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
    C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
    C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
    C:\Program Files\ATT-SST\McciTrayApp.exe
    C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files\CyberLink\TV Enhance\TVEService.exe
    C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\ScanSoft\PaperPort\PPWEBCAP.EXE
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files\Consumer Input\dca-ua.exe
    C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\inDtube\Utility\RemoteTool\inDtube.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files\ATT-SST\McciBrowser.exe
    C:\Program Files\ATT-SST\McciBrowser.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    ============== Pseudo HJT Report ===============
    mStart Page = hxxp://
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: H - No File
    uURLSearchHooks: H - No File
    mURLSearchHooks: H - No File
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: {AA58ED58-01DD-4d91-8333-CF10577473F7} - No File
    BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - No File
    BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - No File
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - No File
    TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    TB: {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - No File
    TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
    TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
    TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
    uRun: [HPADVISOR] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
    uRun: [PPWebCap] c:\program files\scansoft\paperport\PPWebCap.exe
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
    uRun: [Consumer Input Update] c:\program files\consumer input\dca-ua.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
    mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
    mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
    mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
    mRun: [ISW.exe] "c:\program files\at&t\internet security wizard\ISW.exe" /AUTORUN
    mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
    mRun: [TVEService] "c:\program files\cyberlink\tv enhance\TVEService.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe
    mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe" -delete
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
    mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
    mRun: [AgentMonitor] c:\program files\vtech\downloadmanager\system\AgentMonitor.exe
    mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
    StartupFolder: c:\users\lauren~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\wincin~1.lnk - c:\program files\sandisk\common\bin\WinCinemaMgr.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wpn111\wpn111.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\remote~1.lnk - c:\program files\indtube\utility\remotetool\inDtube.exe
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Crawler Search - tbr:iemenu
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    Trusted Zone:\patttbc.att
    DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://
    DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
    DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://
    TCP: DhcpNameServer =
    TCP: Interfaces\{770F8B09-192C-4596-A6A9-3CE060E2CFED} : DhcpNameServer =
    TCP: Interfaces\{EE353A62-1486-444C-9FA2-3BFC7A637198} : DhcpNameServer =
    Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
    Notify: igfxcui - igfxdev.dll
    ============= SERVICES / DRIVERS ===============
    =============== Created Last 30 ================
    2012-05-03 14:02:24 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{7cb4fdef-0685-4c62-95fb-837da8c880f8}\offreg.dll
    2012-05-03 13:30:38 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2012-05-03 05:07:02 6734704 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{7cb4fdef-0685-4c62-95fb-837da8c880f8}\mpengine.dll
    2012-05-03 04:54:51 6734704 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
    2012-04-11 22:08:35 5120 ----a-w- c:\windows\system32\wmi.dll
    2012-04-11 22:08:35 172032 ----a-w- c:\windows\system32\wintrust.dll
    2012-04-11 22:08:35 157696 ----a-w- c:\windows\system32\imagehlp.dll
    2012-04-11 22:08:35 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
    2012-04-11 22:06:59 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2012-04-11 22:06:59 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-04-11 17:56:47 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    ==================== Find3M ====================
    2012-03-21 03:44:12 74112 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
    2012-03-21 03:44:12 171064 ----a-w- c:\windows\system32\drivers\MpFilter.sys
    2012-03-20 17:30:19 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2012-02-28 11:30:48 916992 ----a-w- c:\windows\system32\wininet.dll
    2012-02-28 11:25:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2012-02-28 11:25:17 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
    2012-02-28 11:25:03 71680 ----a-w- c:\windows\system32\iesetup.dll
    2012-02-28 11:25:03 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2012-02-28 10:07:57 385024 ----a-w- c:\windows\system32\html.iec
    2012-02-28 08:12:52 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    2012-02-28 08:08:30 1638912 ----a-w- c:\windows\system32\mshtml.tlb
    2012-02-14 15:45:30 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
    2012-02-14 15:45:30 160768 ----a-w- c:\windows\system32\d3d10_1.dll
    2012-02-13 14:12:08 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
    2012-02-13 13:47:57 683008 ----a-w- c:\windows\system32\d2d1.dll
    2012-02-13 13:44:40 1068544 ----a-w- c:\windows\system32\DWrite.dll
    ============= FINISH: 9:51:45.38 ===============

  2. #2
    Security Expert Satchfan's Avatar
    Join Date
    Feb 2009
    Exeter, UK


    Hello LPlines and welcome to the TSG forum.

    My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:

    • Please DO NOT RUN ANY TEMPORARY FILE CLEANERS or you will not get your files/folders back as they have been hidden in a temporary folder.
    • please follow all instructions in the order posted
    • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
    • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
    • if you don't understand something, please don't hesitate to ask for clarification before proceeding
    • the fixes are specific to your problem and should only be used for this issue on this machine.
    • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!


    Please do not install/uninstall any programs unless asked to.
    Please do not run any scans other than those requested


    Download and run OTL

    • download OTL to your desktop.
    • double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • when the window appears, underneath Output at the top change it to Minimal Output.
    • check the boxes beside LOP Check and Purity Check.
    • under Custom Scan paste this in

      %systemroot%\*. /mp /s
      %PROGRAMFILES%\bak. /s
      %systemroot%\system32\bak. /s
      %ALLUSERSPROFILE%\Start Menu\*.lnk /x
      %systemroot%\system32\config\systemprofile\*.dat /x
      %PROGRAMFILES%\Internet Explorer\*.dat
      %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
      %PROGRAMFILES%\Common Files\*.*
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
      %appdata%\Microsoft\Windows\Start Menu\*.* /s
      %programdata%\Microsoft\Windows\Start Menu\*.* /s
    • click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
    • when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    • you may need two posts to fit them both in.


    Run aswMBR

    • download aswMBR.exe to your desktop.
    • double click the aswMBR.exe to run it
    • if asked, accept the AVAST virus definition download
    • click the "Scan" button to start scan
    • on completion of the scan click Save log, save it to your desktop and post in your next reply
    Logs to include with next post:

    aswMBR log


    Last edited by Satchfan; 2012-05-05 at 14:35.

  3. #3
    Join Date
    Mar 2011


    Thank you so much for helping me. I took the OTL notepad and extras notepad and zipped them so they would fit- I hope that is ok.

  4. #4
    Security Expert Satchfan's Avatar
    Join Date
    Feb 2009
    Exeter, UK


    Let's see if we can recover the missing items.

    Run Unhide

    Download Unhide.exe

    Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

    Please let me know if you can now see your startup programs and desktop files

    Thanks Satchfan

  5. #5
    Join Date
    Mar 2011


    Yes I can now see my desktop items, favorites, etc.

  6. #6
    Security Expert Satchfan's Avatar
    Join Date
    Feb 2009
    Exeter, UK


    Good, we're making progress

    Download and run ComboFix

    Download ComboFix from the following location:


    * IMPORTANT !!! Save ComboFix.exe to your Desktop
    • Disable your AntiVirus and AntiSpyware applications, as they may otherwise interfere with our tools. See here for programs that need to be disabled and instruction on how to disable them.
    • Remember to re-enable them when we're done.
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue its malware removal procedures.

      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Click on Yes, to continue scanning for malware.

    Note: Do not mouse-click combofix's window while it is running. That may cause it to stall.

    When finished, it will produce a log. Please include the ComboFix.txt in your next reply. It can be found at C:\ComboFix.txt


  7. #7
    Join Date
    Mar 2011


    Here is the combo fix log

  8. #8
    Security Expert Satchfan's Avatar
    Join Date
    Feb 2009
    Exeter, UK


    Looking OK

    Run Malwarebytes’ Anti-Malware

    I noticed that you had MBAM on your system: if you no longer have it, you can download it from here:
    • start Malwarebytes-Anti-Malware and update it, (“Update” tab}
    • once it is updated, click on “Scanner” tab, select Perform quick scan, then click Scan.
    • when the scan is complete, click OK, then Show Results to view the results.
    • be sure that everything is checked, and click Remove Selected.
    • when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
    • the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • copy and paste the contents of that report in your next reply and exit MBAM.

    NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

    Please copy and paste the log in your next post, not attach it.

    Also, let me know how your computer is running


  9. #9
    Join Date
    Mar 2011


    The computer seems to be running normally

    Malwarebytes Anti-Malware

    Database version: v2012.05.09.05

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 8.0.6001.19222
    Lauren & Sineca :: LARRY-PC [administrator]

    5/9/2012 12:50:34 PM
    mbam-log-2012-05-09 (12-50-34).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 250944
    Time elapsed: 23 minute(s), 31 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)


  10. #10
    Security Expert Satchfan's Avatar
    Join Date
    Feb 2009
    Exeter, UK


    Great news.

    Let's make sure everything is OK before we clean up.

    Run ESET Online Scan

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

    Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan
    • 1. Click the Eset online Scanner button.
      2. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the Eset installer icon on your desktop.
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Accept any security warnings from your browser.
      6. Check Scan archives
      7. Push the Start button.
      8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      9. When the scan completes, push List of found threats
      10. Push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
      11. Push the back button.
      12. Push Finish

    If a log has been produced post it in your next reply.


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