Results 1 to 10 of 16

Thread: Browser keep going to search.snap.do/feed.helpbar.com

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Junior Member
    Join Date
    May 2012
    Posts
    2

    Default Browser keep going to search.snap.do/feed.helpbar.com

    Hi,
    I have set my home page to www.google.co.uk but each time I open a new tab the browser gos to :

    http://feed.helperbar.com/?publisher=W3i&dpid=W3i&co=GB&range=73&searchtype=nt&isid=9860

    followed swiftly by :

    http://search.snap.do/?publisher=snapdo&feedid=infospace&dpid=2&isid=9860

    I have run spybot search & destroy and removed what it found but nothing has changed.
    Can anyone help?
    Regards,
    Jim.
    Last edited by tashi; 2012-05-21 at 17:19. Reason: Disabled links

  2. #2
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    Change your start page:
    Please run Spybot - Search & Destroy and switch to the Advanced mode via the menu item Mode.
    Now select 'Tools' - 'Browser pages' from the navigation bar on the left.
    There, please search for the entry with the unwanted starting pages.
    Mark it and click "Change" (in the bar at the top).
    Then type your wanted starting page like www.google.de or perhaps about:blank.
    Now go to 'Tools'->'IE Tweaks'. There you'll see a group of Recommended miscellaneous locks.
    Untick the checkboxes in front of both Lock IE... options.
    You may need to close all Explorer windows, and maybe even restart Windows before these changes take place.

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member
    Join Date
    May 2012
    Posts
    2

    Default

    Hello Spybotsandra,
    That solves the problem on IE but I use Google Chrome and it is still occurring there.
    Is there anything else I can try?
    Thanks for your help.
    Jim.

  4. #4
    Junior Member
    Join Date
    May 2012
    Posts
    1

    Default Snap.Do browser hijacker

    Good morning...I'm having a similar problem. Using Windows 7. I removed all of IE and have loaded mozilla/firefox. All worked well last night. But today Snap.Do has returned when I received a message to update flash. After the update it added Snap.Do again.... I ran spybot and restarted laptop with no success. All back to where it was. Any suggestions? Might Hijack this work? I'm afraid to use it as I doubt I could identify what line to actually remove. Thanks for all you've done over these years! Spybot rules!

    Fr B+

  5. #5
    Guest
    Join Date
    May 2012
    Posts
    1

    Default Snap.Do

    Snap.Do is a product that helps you enhance your browsing experience. It includes many useful features such as screen capture, sharing tools, radio & TV streaming and more. You can get more info here: www.snap.do If you want to remove our product please read our FAQ page (http://snap.do/faq/SnapDo/FAQ_ENG.html). If you encounter any problem feel free to email us
    Last edited by tashi; 2012-05-24 at 19:02. Reason: Parsed links, removed email address. Please do not use this forum to advertise your product.

  6. #6
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,956

    Default

    Hello VillageVicarage,

    Click Start > Control Panel > Programs-Uninstall a program > Programs and Features.

    Do you see the "SnapDo Smartbar" there?

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
    Junior Member
    Join Date
    May 2012
    Posts
    1

    Default No luck

    I have followed SnapDo's instructions for reinstalling then uninstalling the program, but I too am still having an issue. I have removed it as a search engine in Chrome, but it still pops up.

    Has anyone else had any luck removing it?

  8. #8
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,956

    Default

    Hi there,
    Quote Originally Posted by tashi View Post
    Click Start > Control Panel > Programs-Uninstall a program > Programs and Features.

    Do you see the "SnapDo Smartbar" there?
    Also anyone having difficulties removing the toolbar please list,

    Your operating system.
    Security software installed.
    How the computer is running, any other issues.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  9. #9
    Junior Member
    Join Date
    May 2013
    Posts
    1

    Default

    spybot.jpg
    Quote Originally Posted by jcborland View Post

    Hi,
    I have set my home page to www.google.co.uk but each time I open a new tab the browser gos to :

    http://feed.helperbar.com/?publisher=W3i&dpid=W3i&co=GB&range=73&searchtype=nt&isid=9860

    followed swiftly by :

    http://search.snap.do/?publisher=snapdo&feedid=infospace&dpid=2&isid=9860

    I have run spybot search & destroy and removed what it found but nothing has changed.
    Can anyone help?
    Regards,
    Jim.

    Hi,
    I just read this post and follwing this downloded spybot search and destroy [many thanks spybotsandra ]
    I am having the same problem as Jim, except the website that comes up in place of my homepage - when opening tabs in firefox is
    http://websearch.pu-results.info/?r=2013/05/21

    I have gone to
    'startup tools'
    then 'browser pages'


    spybot.jpg

    however as you can clearly see the http://websearch.pu-results.info/?r=2013/05/21
    page is not listed ...
    plus; I dont recognize any of those pages shown under firefox

    am I in the wrong setting?
    or is this even the right program ?
    any assistance would be much appreciated thank you

  10. #10
    Junior Member
    Join Date
    Aug 2013
    Posts
    1

    Default Snapdo home page and start tab easy solution (Chrome)

    I had the same problem in chrome. I'd uninstalled all the software, run malwarebytes and gotten rid of everything but the start page for a new tab and home page kept going to snapdo. Fix is so easy I'm mad at myself for not figuring it out. My problem and solution was through Chrome, not firefox or IExplorer, but try to find equivalent settings.

    To fix the startup page:
    In Chrome (2013) go to Settings - On Start Up - change "Open a specific page or pages" option to a different page (or, as I do select "Open the new tab page")

    To fix the home page:
    In Chrome (2013) go to Settings - Appearance - Show Home Button - Click "Change" and set it to whatever you want the home page to be.

    Sorry, don't know how to change these settings in Firefox or IExplorer.

    Remember, this is after you uninstall the software and run malwarebytes or something similar and have all that cleared up.
    Quote Originally Posted by zixyminx View Post
    spybot.jpg


    Hi,
    I just read this post and follwing this downloded spybot search and destroy [many thanks spybotsandra ]
    I am having the same problem as Jim, except the website that comes up in place of my homepage - when opening tabs in firefox is
    http://websearch.pu-results.info/?r=2013/05/21

    I have gone to
    'startup tools'
    then 'browser pages'


    spybot.jpg

    however as you can clearly see the http://websearch.pu-results.info/?r=2013/05/21
    page is not listed ...
    plus; I dont recognize any of those pages shown under firefox

    am I in the wrong setting?
    or is this even the right program ?
    any assistance would be much appreciated thank you

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •