Hi rayben,
You can allow the FWUPDATE.exe prompt to continue. It is looking to check for updates for your cd-rom firmware.
let me know what browser you use so I can help you fix the download issue.
You can save the information on these pages by using your browsers Save as function or by just copying the text on each page. You will however always be able to access this topic, even after it is closed.
Looks like we are all set here, cleanup instructions below.
Congratulations your PC is now feee from infection 8) Follow the below steps to cleanup the tools we have used and tighten your systems security.
Clear infected restore points
We need to run an OTL Fix
- Right click OTL.exe and select Run as Administrator to start the program.
- Copy and Paste the following code into the
textbox. Do not include the word Code
Code::commands [CLEARALLRESTOREPOINTS] [REBOOT]- Then click the Run Fix button at the top.
- Click
.
- OTL may ask to reboot the machine. Please do so if asked.
- The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
Clean up with OTL
- Right click OTL.exe and select Run as Administrator to start the program. This will remove all the tools we used to clean your pc.
- Close all other programs apart from OTL as this step will require a reboot
- On the OTL main screen, press the CleanUp! button
- Say Yes to the prompt and then allow the program to reboot your computer.
Additional Security Tips.
Update your Antivirus programs and other programs regularly.
Secunia Personal Software Inspector - Copyright © Secunia. This app will monitor programs on your computer for known vulnerabilities. You can set it to auto-update for you, or just prompt you if an update is available. I highly recommend it.
F-secure Health Check - Copyright © F-Secure Corporation. F-Secure Health Check is a free application that tells you if your computer is protected and helps you fix possible security issues.
Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates
Read, stay informed.
To help minimize the chances of becoming re-infected, please read.
So how did I get infected in the first place?
Please let me know that you completed the cleanup steps. Once I receive your reply, unless there are other malware questions or concerns, I will have this topic closed as resolved.
