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Thread: Having a problem updating Spybot

  1. #1
    Junior Member
    Join Date
    Jul 2012
    Posts
    1

    Default Having a problem updating Spybot

    When updating Spybot, I received the message:

    An error occurred while trying to replace the existing file:

    Deletefile failed; code 5

    Access denied

    I can Ignore, Retry or Cancel

    I have Retried several times but it still stops with the same message.

    I can Ignore, but the prompt says that it is "not recommended". If ignoring will not affect my update, or the integrity of the program, I will but I needed advice.

    Thanks

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,489

    Default

    Could you try running the update again,and tell me if it lists a file along with the rest of the error message?

    Might be something along the lines of this,though not exact,of course.
    "C:\Program Files\Spybot-Search & Destroy\Plugins\Example.dll"
    Example.dll
    An error occurred while trying to replace the existing file:
    Deletefile failed;code 5.
    Access is denied.
    Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.

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