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Thread: svchost.exe *32 winrscmde

  1. #1
    Junior Member
    Join Date
    Aug 2012
    Posts
    1

    Default svchost.exe *32 winrscmde

    All sorts of popups about disk failure.
    I used System Restore to go back a few days, but I still see the bad c:\windows\svchost.exe as mentioned in the subject. If I delete it, it just comes back. The properties for that file say the original file name is winrscmde.exe.
    Malwarebytes did not help.

    Thanks!

    dds.txt
    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_33
    Run by Administrator at 12:29:30 on 2012-08-03
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3767.1719 [GMT -7:00]
    .
    AV: Microsoft Security Essentials *Disabled/Outdated* {108DAC43-C256-20B7-BB05-914135DA5160}
    SP: Microsoft Security Essentials *Disabled/Outdated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\SysWOW64\atashost.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\system32\svchost.exe -k imgsvc
    c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files (x86)\Palm\Hotsync.exe
    C:\Windows\System32\taskmgr.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\SearchIndexer.exe
    -netsvcs
    C:\Windows\system32\conhost.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uURLSearchHooks: H - No File
    mWinlogon: Userinit=userinit.exe,
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    mRun: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
    mRun: [BrMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    mRun: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HOTSYN~1.LNK - C:\Program Files (x86)\Palm\Hotsync.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\TASKMA~1.LNK - C:\Windows\System32\taskmgr.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://livingnaturally.webex.com/client/T27L/support/ieatgpc1.cab
    TCP: DhcpNameServer = 192.168.3.1 8.8.8.8
    TCP: Interfaces\{1191D8E6-BC87-462A-81E8-91AFBDF18E19} : DhcpNameServer = 192.168.3.1 8.8.8.8
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
    BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO-X64: 0x1 - No File
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
    BHO-X64: URLRedirectionBHO - No File
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    mRun-x64: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
    mRun-x64: [BrMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    mRun-x64: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath -
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]
    R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2010-10-26 43912]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-9-24 13336]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
    R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\system32\DRIVERS\MpNWMon.sys --> C:\Windows\system32\DRIVERS\MpNWMon.sys [?]
    R3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]
    R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2011-4-27 288272]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-2 250056]
    S3 JanamUSBDx64;JanamUSBDx64;C:\Windows\system32\DRIVERS\JanamUSBDx64.sys --> C:\Windows\system32\DRIVERS\JanamUSBDx64.sys [?]
    S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-4-26 113120]
    S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
    .
    =============== Created Last 30 ================
    .
    2012-08-03 17:56:22 20480 ----a-w- C:\Windows\svchost.exe
    2012-08-02 21:11:40 -------- d-----w- C:\Users\Administrator\AppData\Roaming\Malwarebytes
    2012-08-02 20:11:11 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-08-02 20:11:11 -------- d-----w- C:\ProgramData\Malwarebytes
    2012-08-02 20:11:11 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2012-08-02 20:07:05 476976 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
    2012-08-02 19:47:56 9133488 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{59545AF4-555E-4409-8394-C9262968633C}\mpengine.dll
    2012-07-31 13:30:41 -------- d-----w- C:\Windows\SysWow64\%APPDATA%
    2012-07-31 11:54:33 927800 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{55F0F40D-79CA-43D2-879A-50BE3FF49560}\gapaengine.dll
    2012-07-11 10:03:06 3148800 ----a-w- C:\Windows\System32\win32k.sys
    2012-07-11 07:15:01 2004480 ----a-w- C:\Windows\System32\msxml6.dll
    2012-07-11 07:15:01 1881600 ----a-w- C:\Windows\System32\msxml3.dll
    2012-07-11 07:15:00 1390080 ----a-w- C:\Windows\SysWow64\msxml6.dll
    2012-07-11 07:15:00 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
    .
    ==================== Find3M ====================
    .
    2012-08-03 18:56:12 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2012-08-03 18:56:12 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2012-08-02 20:07:02 472880 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    2012-06-06 06:02:54 1133568 ----a-w- C:\Windows\System32\cdosys.dll
    2012-06-06 05:03:06 805376 ----a-w- C:\Windows\SysWow64\cdosys.dll
    2012-06-02 22:19:42 186752 ----a-w- C:\Windows\System32\wuwebv.dll
    2012-06-02 22:15:31 2622464 ----a-w- C:\Windows\System32\wucltux.dll
    2012-06-02 22:15:12 36864 ----a-w- C:\Windows\System32\wuapp.exe
    2012-06-02 22:15:08 99840 ----a-w- C:\Windows\System32\wudriver.dll
    2012-06-02 12:12:17 2311680 ----a-w- C:\Windows\System32\jscript9.dll
    2012-06-02 12:05:28 1392128 ----a-w- C:\Windows\System32\wininet.dll
    2012-06-02 12:04:50 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
    2012-06-02 12:01:40 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
    2012-06-02 11:57:08 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
    2012-06-02 08:33:25 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2012-06-02 08:25:08 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
    2012-06-02 08:25:03 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2012-06-02 08:20:33 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2012-06-02 08:16:52 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2012-06-02 05:50:10 458704 ----a-w- C:\Windows\System32\drivers\cng.sys
    2012-06-02 05:48:16 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
    2012-06-02 05:48:16 151920 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
    2012-06-02 05:45:31 340992 ----a-w- C:\Windows\System32\schannel.dll
    2012-06-02 05:44:21 307200 ----a-w- C:\Windows\System32\ncrypt.dll
    2012-06-02 04:40:42 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
    2012-06-02 04:40:39 225280 ----a-w- C:\Windows\SysWow64\schannel.dll
    2012-06-02 04:39:10 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll
    2012-06-02 04:34:09 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
    2012-05-31 19:25:12 279656 ----a-w- C:\Windows\System32\MpSigStub.exe
    .
    ============= FINISH: 12:30:14.07 ===============

    aswMBR.txt
    aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
    Run date: 2012-08-03 12:36:43
    -----------------------------
    12:36:43.438 OS Version: Windows x64 6.1.7601 Service Pack 1
    12:36:43.438 Number of processors: 4 586 0x2502
    12:36:43.438 ComputerName: Mary UserName:
    12:36:43.843 Initialize success
    12:37:51.781 AVAST engine defs: 12080300
    12:38:12.139 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
    12:38:12.139 Disk 0 Vendor: Intel___ 1.0. Size: 460800MB BusType: 8
    12:38:12.155 Device \Driver\iaStor -> MajorFunction fffffa8006ef25e8
    12:38:12.155 Disk 0 MBR read successfully
    12:38:12.155 Disk 0 MBR scan
    12:38:12.155 Disk 0 Windows 7 default MBR code
    12:38:12.171 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
    12:38:12.186 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 460698 MB offset 206848
    12:38:12.186 Disk 0 scanning C:\Windows\system32\drivers
    12:38:19.440 Service scanning
    12:38:33.683 Modules scanning
    12:38:33.683 Disk 0 trace - called modules:
    12:38:33.683 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xfffffa8006ef25e8]<<
    12:38:33.683 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004c5c060]
    12:38:33.699 3 CLASSPNP.SYS[fffff88001a1743f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004931050]
    12:38:33.699 \Driver\iaStor[0xfffffa8004b40bb0] -> IRP_MJ_CREATE -> 0xfffffa8006ef25e8
    12:38:34.260 AVAST engine scan C:\Windows
    12:38:35.508 AVAST engine scan C:\Windows\system32
    12:40:38.065 AVAST engine scan C:\Windows\system32\drivers
    12:40:46.598 AVAST engine scan C:\Users\Administrator
    12:41:04.148 AVAST engine scan C:\ProgramData
    12:41:46.575 Scan finished successfully
    12:42:00.572 Disk 0 MBR has been saved successfully to "C:\Users\Administrator\Downloads\MBR.dat"
    12:42:00.576 The log file has been saved successfully to "C:\Users\Administrator\Downloads\aswMBR.txt"

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
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    Finland
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    25,288

    Default

    Hi,

    1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
    2. Execute the file TDSSKiller.exe.
    3. Click Start Scan. If threats are found, select skip and click Continue (tool may prompt for a reboot).
    4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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