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Thread: Help with my computer, Bad_Pool_Caller that led to some weird file recovery behaviour

  1. #21
    Security Expert ken545's Avatar
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    Give this a shot

    First click Start> Run> bring up a command prompt by typing in "CMD" and type fsutil dirty query C: . This queries the drive, and more than likely it will tell you that it is dirty. Next, type CHKNTFS /X C:. The X tells Windows to NOT check that particular drive on the next reboot. At this time, manually reboot your computer, it should not do a Chkdsk and take you directly to Windows.

    Once Windows has fully loaded, bring up another CMD prompt and type and now you want to do a Chkdsk manually by typing Chkdsk /f /r c:. This should take you through 5 stages of the scan and will unset that dirty bit. Finally, type fsutil dirty query c: and Windows will confirm that the dirty bit is not set on that drive.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  2. #22
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    Default not dirty?!

    I typed in that fsutil command and got an immediate response of
    volume - c: is not dirty
    I'll go through with the other steps and try a manual chkdsk to see if that makes a difference...maybe my system just takes a long time to chk so the monitor goes to sleep?

    Stay tuned...

    Thanks
    AWhang

  3. #23
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    Default Carrying on...

    I typed CHKNTFS /X c:

    and I got the following -

    "The type of the file system is NTFS.
    Cannot lock current drive."

    then -

    "Chkdsk cannot run because the volume is in use by another process.
    Would you like to schedule this volume to be checked the next time
    the system restarts? (Y/N)"

    I typed N.

    Weird?

    -AW

  4. #24
    Security Expert ken545's Avatar
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    AW,

    You can go into Power Options in the Control Panel and set your monitor not to sleep or extend the time.

    I think at this point you need to post in the windows forum about chkdsk and have them help you out with it as we just do malware removal on this forum.

    Good Luck

    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  5. #25
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    Default Thank You

    Hi Ken545,
    Thanks so much for your patience and persistence. It's a great relief that I'm actually not dealing with a virus or something malicious.
    I'll take your advice and have a look at the Windows forum to see what they have to say. I want to try that monitor setting first though.
    Thanks again!
    Until next year :D
    -AWhang

  6. #26
    Security Expert ken545's Avatar
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    Hi, I was just reading the post at the Pit, I would try and back up things that you dont want to lose like pictures, documents as its very possible that your HD may be heading south.

    I have seen drives last for many many years and some that fail after a few months, its a crapshoot, you never know so its always best to be prepared in case one does go.

    Open OTL and click on Clean Up and it will remove programs we used to clean your system along with there backups, any programs that where not removed you can just drag to the trash.


    Malwarebytes is the free version and yours to keep and will not be removed





    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  7. #27
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    Default That worked!

    It was the monitor setting. It was set to turn off after 20min in-activity. When I disabled that, I could monitor my chkdsk and that finally did complete.

    I've cleaned up OTL and deleted some of the other diagnostic type programs.

    I'm heading over to PCP to run through that Linux back-up thing.

    Thanks again
    AWhang

  8. #28
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    Your very welcome,

    Take care,

    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  9. #29
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    Default Backup now works as well...

    Funny thing. After I successfully ran the chkdsk, I was able to run the Windows backup to my portable drive as well.
    I then, for a double check, successfully ran quick defrag as well.
    Thanks again! I love this site!
    -AWhang

  10. #30
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    Take care and thanks for posting on our site

    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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