Results 1 to 3 of 3

Thread: problem booting up

  1. #1
    Junior Member
    Join Date
    Aug 2012
    Posts
    3

    Question problem booting up

    Ive been running s&d for a while now and all of sudden while booting up I get this message: Access Violation at address 5003630 in module rtl 150.blp read of address of 00000004
    now I cant open spybot and it completely shut down Im not protected. here is my system information:windows xp media center edition service pack 2
    hp pavilion amd athlon 64 processor 3800+ 978mhz 960mb of ram

  2. #2
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    Thank you very much for providing feedback towards our Spybot-S&D 2.0. RC 2.

    Can you please check the date of the file by hand?
    It should be located under:
    C:\Program Files\Spybot - Search & Destroy 2

    Did you uninstall older versions of Spybot-S&D before you downloaded the new RC 2?
    Did you make a fresh system start after the installation?

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member
    Join Date
    Aug 2012
    Posts
    3

    Default problem with reboot

    I found the rtl150bpl file in the program files the date modified is 11/03/2010
    about 3 weeks ago I had another message that told me to reinstall the program and I did but it didnt work then I saw on the forum that others had the same experience and they were advised to delete the files after the unistall I did that and it has been working fine until I ran a full scan and tried to reboot thats when I started getting this new message.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •