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Thread: Windows won't start after installing Spybot 2.0.12

  1. #1
    Senior Member
    Join Date
    Sep 2008
    Posts
    177

    Default Windows won't start after installing Spybot 2.0.12

    After installing Spybot 2.0.12, Windows won't start. I get the Windows Starting screen but then the screen goes black, apart from some messages that flash on the screen so fast that they can't be read.

    This is with Windows 8 Release Preview 64 bit running in a virtual machine.

    Spybot v2.0.11 had been running okay apart from the updating problems. I uninstalled v2.0.11 and restarted before installing v2.0.12.

    After installing v2.0.12 I was able to update the definitions, but when I tried to open the Task Scheduler I got a side by side error and the scheduler wouldn't open. I thought that the system may need to be restarted, so restarted, but then the system wouldn't start as I've described above.

    I've tried to restart a few more times, all with the same result. Windows won't even start in safe mode.

    Let me know if you want me to test anything, though I'm not sure what I'll be able to do.

  2. #2
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    We have tested this issue on VM 9.0.1 build-894247 with Win8-64 Bit. We are sorry, we cannot reproduce this issue.

    Does this happen again if you reset your VM?
    Do you know what the side by side error said exactly?
    Do you have any critical entries in the event log?

    Did you really only update and then made a fresh system start?

    Or did you scan anything, or started a rootkit scan?

    Best regards
    Sandra
    Team Spybot

  3. #3
    Senior Member
    Join Date
    Sep 2008
    Posts
    177

    Default

    Quote Originally Posted by spybotsandra View Post
    We have tested this issue on VM 9.0.1 build-894247 with Win8-64 Bit. We are sorry, we cannot reproduce this issue.
    I'm using VirtualBox, though I doubt that it makes any difference.

    Quote Originally Posted by spybotsandra View Post
    Does this happen again if you reset your VM?
    Not sure what you mean, but if you mean did I restart the VirtualBox, then yes.

    Quote Originally Posted by spybotsandra View Post
    Do you know what the side by side error said exactly?
    No. I wasn't expecting it to be this significant so didn't record it.

    Quote Originally Posted by spybotsandra View Post
    Do you have any critical entries in the event log?
    Impossible to tell since I can't get Windows to start.

    Quote Originally Posted by spybotsandra View Post
    Did you really only update and then made a fresh system start?

    Or did you scan anything, or started a rootkit scan?
    Nice to know that after all my time here you still doubt my reports. Sometimes I really do wonder why I bother.

    When I get time I'll create a new Windows 8 instance and see if I can reproduce this.

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