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Thread: Spybot 2 causing explorer.exe crash

  1. #1
    Junior Member
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    Nov 2012
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    Default Spybot 2 causing explorer.exe crash

    So hi, yesterday i installed spybot 2 for the first time and there was no problem and not earlier today either but just an hour ago i went into explorer on Windows 7 SP1 x64 and right clicked a folder and BOOM explorer.exe crashed, twice after each other.

    I figured out what was causing it and turned that part off.
    It was the windows explorer integration, as soon as that was gone it worked normaly.

    Here are the usual errors, unfortunate the error report is in swedish but maybe you can figure it out :

    Code:
    Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
    , felet uppstod i modulen med namn: SHELL32.dll, version 6.1.7601.17859, tidsstämpel 0x4fd2dfec
    Undantagskod: 0xc0000005
    Felförskjutning: 0x00000000000504aa
    Process-ID: 0x524
    Programmets starttid: 0x01cdccfcc1b9288e
    Sökväg till program: C:\Windows\explorer.exe
    Sökväg till modul: C:\Windows\system32\SHELL32.dll
    Rapport-ID: 16f29d94-38f0-11e2-8d56-002683174ed5
    And:

    Code:
    Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
    , felet uppstod i modulen med namn: ntdll.dll, version 6.1.7601.21861, tidsstämpel 0x4ec4a6c2
    Undantagskod: 0xc015000f
    Felförskjutning: 0x000000000006e7ba
    Process-ID: 0x524
    Programmets starttid: 0x01cdccfcc1b9288e
    Sökväg till program: C:\Windows\explorer.exe
    Sökväg till modul: C:\Windows\SYSTEM32\ntdll.dll
    Rapport-ID: 1b98b771-38f0-11e2-8d56-002683174ed5
    These 2 are always the same it seems

    Code:
    Undantagskod: 0xc0000005
    Felförskjutning: 0x00000000000504aa
    
    Undantagskod: 0xc015000f
    Felförskjutning: 0x000000000006e7ba
    Been using 1.6.x up till now with no problem at all.
    Last edited by Elvi81; 2012-11-28 at 02:40.

  2. #2
    Senior Member
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    Germany
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    Default

    Hello,

    Did you uninstal version 1.6.2 before installing Spybot 2?

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member
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    Nov 2012
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    Default

    Hey,

    i am not alone anymore. I got a similar issue with my System (Win7 SP1 64Bit).
    But i already posted in the german thread :D.
    I right clicked a Drive in the Explorer and it crashed.

    Hopefully there will be a solution soon.

    Cheers

  4. #4
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    Default

    I actually didn't uninstall 1.6 but 2 took care of that before it installed itself.

    @Sensor
    just uninstall windows explorer integration from start center->settings->system integration

  5. #5
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    Dec 2012
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    Add another user to the list. I could crash windows explorer at will.

    Took Elvi81 suggestion and uninstalled windows explorer system integration.

    I did fully uninstall 1.6.2 before installing 2.0.

    Doug

  6. #6
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    Dec 2012
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    Default

    Happens to me too by right-clicking folders or drives under Computer on the left column of Windows/File Explorer in Windows 8 x64.

    Fresh install of Windows 8 and first ever install of Spybot 2. Uninstalling Windows Explorer integration (64 bit) solves the issue.

  7. #7
    Junior Member
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    Mar 2009
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    Uninstalling Windows Explorer integration may solve the crash issue, but it’s a little more difficult to do individual file scans since you have to work through the main SSD menu. For 32 bit installations, substituting the old 2008 context menu plugin, SDECon32.dll, in the Spybot - Search & Destroy 2 program folder appears to eliminate the Windows Explorer crash (rename or backup the existing .dll file first).

    It’s not a perfect solution; you have to drag the files to be scanned from Windows Explorer into the scanner window, but at least you don’t have to load SSD before doing that. Also, it may work only for 32 bit installations as there doesn't appear be a 64 bit version available (2008 too early for 64 bit SSD?)

    To date, I haven’t seen evidence of anyone other than myself trying this, and perhaps there is a more serious downside, but it seems to work OK on my 32 bit installation of Windows 7.

    The old 32 bit file can be downloaded from http://forums.spybot.info/downloads.php?id=43.

  8. #8
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    Also, the SSD update module will report that the file needs updating. If updated, SDECon32.dll is replaced with still another version that may work for awhile, but, in my case, finally causes Windows explorer to crash. So, back to the 2008 file.
    Last edited by Tsami; 2012-12-03 at 22:39.

  9. #9
    Senior Member
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    Feb 2006
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    262

    Default explorer.exe crashes since spybot 2 beta

    this has been going on since the first spybot 2.0 beta and is still not resolved in the final release of spybot 2.0.

    i had these explorer.exe crashes on my Vista SP2 32bit home edition basic computer after installing spybot 2 final. i'll either remove windows explorer integration or use the old version of the SDECon32.dll file the previous forum user mentioned.

  10. #10
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    Dec 2012
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    Will there be an update soon to fix this problem because I'm having the same issue? Those temp fixes for sure aren't going to have me download spybot 2,I'll wait until it's fixed in next update hopefully.

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