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  1. #1
    Junior Member
    Join Date
    Dec 2012
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    Exclamation Error during installation

    Hi everybody, how are you?

    I wanted to upgrade from Spybot S&D 1.6 to 2. I used Revo to completely uninstall S&D, restarted my Windows 7 PC, and went to download version 2.

    Toward the end of installation, I receive an error creating registry keys. It says

    "Error creating registry key:
    HKEY_LOCAL_MACHNE\SYSTEM\CurrentControlSet\Services\Eventlog\Spybot - Search and Destroy\

    RegCreateKeyEx failed; code 5.
    Access is denied.

    Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation."

    Any suggestions? I installed on 3 PCs running XP or 7 without an issue.

    Thanks

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Oct 2005
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    5,496

    Default

    Were you prompted by UAC at any time during installation?

  3. #3
    Junior Member
    Join Date
    Dec 2012
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    13

    Default

    Quote Originally Posted by Zenobia View Post
    Were you prompted by UAC at any time during installation?
    No - I have UAC turned off.

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    Oct 2005
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    5,496

    Default

    Is your account an administrator account?

  5. #5
    Senior Member
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    Oct 2005
    Location
    Germany
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    5,263

    Default

    Hello,

    Please try to rightclick the installer and choose run as administrator.

    Best regards
    Sandra
    Team Spybot

  6. #6
    Junior Member
    Join Date
    Dec 2012
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    Default

    Quote Originally Posted by spybotsandra View Post
    Hello,

    Please try to rightclick the installer and choose run as administrator.

    Best regards
    Sandra
    Team Spybot
    No help, same error :(

  7. #7
    Junior Member
    Join Date
    Dec 2012
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    13

    Default

    Quote Originally Posted by Zenobia View Post
    Is your account an administrator account?
    Yes I am.

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