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Thread: Mouse rt click crashes Windows Explorer

  1. #1
    Junior Member
    Join Date
    Jan 2013
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    2

    Default Mouse rt click crashes Windows Explorer

    Have just updated to latest version but when I run Windows Explorer and rt click on a file explorer shuts down. I had to uninstall the program to fix it.
    Has anyone else encountered this problem. I am using Windows 7 64bit.
    Previous version worked fine. Is there a fix?

  2. #2
    Junior Member
    Join Date
    Jan 2013
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    2

    Default

    Having read further I have found threads resolving the issue. Thanks

  3. #3
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    We are sorry for the inconvenience. The bug has been reported to our development team. A fix will not be available in an update but in a next version upgrade. There is no release date yet, as we are still working on it.

    This has also been reported in this thread.

    Best regards
    Sandra
    Team Spybot

  4. #4
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    It would help us very much if you could try this little tool which would give us more information about any compatibility issues.

    The app will list all other installed context menu extensions (that we haven't whitelisted as compatible yet), and this might help tracking down the issue.

    Thank you very much.

    Best regards
    Sandra
    Team Spybot

  5. #5
    Junior Member
    Join Date
    Nov 2013
    Posts
    1

    Thumbs up Remove Spybot context menu item to fix

    Hi,

    I'm also running Win 7 64-bit, and the Spybot context menu item is causing Windows Explorer to crash and restart.

    You can easily remove it with this free tool: http://www.nirsoft.net/utils/shexview.html

    Once ShellExView is running, sort your list by "type" by clicking on the Type column. Then look for "Spybot-S&D Explorer Integration" in the "Context Menu" types. Select that line, then go to "File -> Disable Selected Items" (or press F7).

    I am really enjoying Spybot so far, it has found so much junk! But it is resource intensive. I'm evaluating the Pro version so I can check my phone and the tablet my kids use.

    Thanks, glad I found this thread.

  6. #6
    Junior Member
    Join Date
    Nov 2013
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    1

    Default

    Did you checked your RAM for memory problems? Along with that follow solutions provided here. Here are the diagnostic information for you:

    1. Click Start, type "Windows Memory Diagnostic".
    2. Press ENTER.
    3. Click "Restart now and check for problems" button.
    4. Your system will reboot. Follow the on-screen instructions.

  7. #7
    Junior Member
    Join Date
    Mar 2015
    Posts
    1

    Default right Click crashes Windows Explorer

    This is still happening in Version 2.4.40.0

    Thanks

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