Hi AlexaSD :
No problem for the backup. Take you time.
1. Fix with AdwCleaner
AdwCleaner
- Close all open programs and internet browsers.
- Right click on adwcleaner.exe and select " Run as administrator " to run it.
- Click on Delete.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
2. remove program
Some of the following programs are outdated, useless or not recommended to keep. Please uninstall them.
NOTE: Take extra care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.
- Click start>> Control Panel >> Under Programs, click on Uninstall a program.
- Locate the following program(s):
Ghostery IE Plugin
Java(TM) 6 Update 31
Adobe Reader 9- Select the program above and click on Uninstall to uninstall it.
3. OTL fix
Please make sure OTL.exe is on your Desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop
- Right click on OTL.exe and select "Run As Administrator" to run it. If prompted by UAC, please allow it.
- Copy the following text... do not include the quote box title "Quote'
:OTL
IE - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://duckduckgo.com/
IE - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..\SearchScopes,DefaultScope = {0F923AD5-AF75-4CEC-BD1F-3168790A63CD}
IE - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..\SearchScopes\{0F923AD5-AF75-4CEC-BD1F-3168790A63CD}: "URL" = http://duckduckgo.com/?q={searchTerms}
[1637/07/27 01:35:21 | 000,004,815 | ---- | M] () (No name found) -- C:\Users\Alexa\AppData\Roaming\Mozilla\Firefox\Profiles\3x41iquo.default\extensions\gtkgquxzus@gtkgquxzus.org.xpi
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Ghostery Add-On) - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll ()
O4 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000..\Run: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent File not found
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Low Rights present
O9 - Extra Button: Ghostery - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryBrowserHelperObject.dll ()
O15 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..Trusted Domains: microsoft.com ([oas.support] http in Trusted sites)
O15 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..Trusted Domains: microsoft.com ([oas.support] https in Trusted sites)
O15 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..Trusted Domains: microsoft.com ([support] https in Trusted sites)
O15 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..Trusted Domains: pogo.com ([games3] http in Trusted sites)
O15 - HKU\S-1-5-21-2446423097-1070840455-1956962901-1000\..Trusted Domains: pogo.com ([www] http in Trusted sites)
O16 - DPF: {10000000-1000-1000-1000-100000000000} http://cdn.betteradvertising.com/gho...0/ghostery.cab (Reg Error: Key error.)
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} http://download-games.pogo.com/onlin...g.1.0.0.33.cab (CPlayFirstddfotgControl Object)
O18 - Protocol\Filter\text/html {4459DC76-1FDE-4B16-BAD0-E4F8E7647555} - C:\Program Files (x86)\GhosteryIEplugin\GhosteryMimeFilter.dll ()
@Alternate Data Stream - 193 bytes -> C:\ProgramData\TEMP:4BB26BE9
@Alternate Data Stream - 173 bytes -> C:\ProgramData\TEMP:CBEB737E
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:1901337E
:Files
C:\program files (x86)\ares
ipconfig /flushdns /c
:Commands
[EmptyTemp]
[CreateRestorePoint]- Click under the Custom Scan/Fixes box and paste the copied text.
- Click the Run Fix button. If prompted... click OK.
- When the scan completes, Notepad will open with the scan results.
- Please post the contents of report in your next reply.
note: The OTL fix log was located at c:\_OTL\MovedFiles with the format MMDDYYY_HHMMSS.log.
4.re-scan with OTL
Please make sure OTL.exe is on your Desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop. Disable you antivirus if needed.
- Right click on OTL.exe and select "Run As Administrator" to run it. If prompted by UAC, please allow it.
- Under Output, ensure that Minimal Output is selected.
- Click the Scan All Users checkbox.
Leave the remaining selections to the default settings.- Click on Run Scan at the top left hand corner.
- When done, two Notepad files will open.
- OTL.txt <-- Will be opened, maximized
- Extras.txt <-- Will be minimized on task bar.
- Please post the contents of OTL.txt ONLY in your next reply.
5. How do you obtain this software: Microsoft Office Enterprise 2007 ?
6. Checklist
Please post:
- AdwCleaner[S1].txt
- OTL fix log
- new OTL.txt only
- Answer about Microsoft Office Enterprise 2007
- An update on your problems
note: These logs can be lengthy, please post in several replies if needed. Please ensure you post COMPLETE log.
Thanks,
torreattack