Request for help

[nellie]

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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2012-11-20.01)
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Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 09/11/2009 22:11:25
System Uptime: 03/04/2013 18:25:38 (1 hours ago)
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Motherboard: Dell Inc. | | 0M017G
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz | CPU 1 | 3003/333mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 581 GiB total, 319.504 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 3.874 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP352: 01/04/2013 21:04:48 - ComboFix created restore point
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==== Installed Programs ======================
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Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.4)
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
µTorrent
Bonjour
BookSmart® 2.5.1 2.5.1
Check Point Endpoint Security
Creative ALchemy
Creative Audio Control Panel
Creative Console Launcher
Creative MediaSource 5
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Creative WaveStudio 7
D3DX10
Dell Driver Download Manager
Dell Support Center
Diagnostic Utility
Dropbox
Facebook Video Calling 1.2.0.287
FileZilla Client 3.5.1
Free M4a to MP3 Converter 7.1
Freemake Video Converter version 3.1.1
Garmin Communicator Plugin
Garmin Communicator Plugin x64
Garmin USB Drivers
Google Chrome
HD Writer AE 3.0
HP Deskjet 1050 J410 series Basic Device Software
HP Deskjet 1050 J410 series Help
HP Photo Creations
HP Update
iCloud
iTunes
Java 7 Update 10 (64-bit)
Lame ACM MP3 Codec
MAGIX 3D Maker (embeded)
MAGIX Movie Edit Pro 16 Plus Download Version 9.0.1.60 (UK)
MAGIX Screenshare
MAGIX Speed burnR
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Corporation
Microsoft IntelliPoint 8.2
Microsoft IntelliType Pro 8.2
Microsoft LifeCam
Microsoft MapPoint Europe 2010
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Primary Interoperability Assemblies 2005
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable Package
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft_VC100_CRT_SP1_x64
Microsoft_VC100_CRT_SP1_x86
Movie Maker
MSVC80_x64_v2
MSVC80_x86_v2
MSVC90_x64
MSVC90_x86
MSVCRT
MSVCRT110
MSVCRT110_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Optimizer Pro v3.0
Paddy Power Poker
Paddy Power Poker Odds Calculator 1.4.2
PDFCreator
Photo Common
Photo Gallery
Picasa 3
PURE Flow Server
QuickTime
Radialpoint Security Advisor 2.5.23
Rapport
Realtek 8136 8168 8169 Ethernet Driver
Realtek High Definition Audio Driver
SDFormatter
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SILKYPIX Developer Studio 3.0 SE
Skype Toolbars
Skype™ 6.1
SoundFont Bank Manager
Spelling Dictionaries Support For Adobe Reader 9
Spybot - Search & Destroy
Unity Web Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768024) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VBA (2627.01)
Virgin Media Digital Home Support 2.1.27
Virgin Media Service Manager 3.7.47
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
Visual Studio 2010 x64 Redistributables
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WinRAR 4.00 beta 4 (64-bit)
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==== Event Viewer Messages From Past Week ========
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29/03/2013 07:57:01, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
01/04/2013 21:17:34, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
01/04/2013 21:06:12, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.147.700.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9302.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
01/04/2013 21:06:12, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.147.700.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9302.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
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==== End Of File ===========================


Computer is running much better now thank you. Really noticing a difference in my browser response time

Anything else you need me to do?

[fbfbfb]

Hello, nellie.

Glad to have assisted you with your problem, and we are pleased that your computer is now working well.

These final steps will take you through some important housekeeping tasks. Please work through the following steps to ensure that unnecessary programs and files have been removed and your system is up-to-date.

Uninstall Combofix.

• Click Start > Run command. This will open up the Run dialog box
  In the Open field type combofix /uninstall. Please note that there is a space between combofix and /uninstall.
• Click OK. The Open File security warning will appear asking if you are sure you want to run ComboFix. Please click the Run button to start the program. This will uninstall Combofix and anything associated with it.
• When ComboFix has finished uninstalling, delete the ComboFix.exe program from your computer.

Tool Removal

You no longer need the following tools. Please delete these and any logs from your machine: DDS, aswMBR, TDSSKiller, Farbar Service Scanner, JRT and AdwCleaner. You can keep Malwarebytes for future use if you choose.

If you wish to uninstall ESET Online Scanner, please do the following:

• Click Start and select Control Panel.
• Click the Uninstall a Program option found under the Programs category.
• Select the ESET Online Scanner.
• Click Remove.
• A restart may be required to complete uninstallation.

Clean Up Temp Files

Please download TFC by OldTimer to your desktop.

• Close any open windows.
• Double click the TFC icon to run the program.
• TFC will close all open programs itself in order to run.
• Click the Start button to begin the process.
• Allow TFC to run uninterrupted.
• The program should not take long to finish.
• Once complete, it should automatically reboot your machine.
• If your computer does not automatically reboot, manually reboot to ensure a complete clean.

Update Java

To improve your software's performance or stability, please remove any older versions of Java and update to the latest version (update 17).

• Click Start > Control Panel.
• Click on the Java icon (coffee cup symbol) > Update > Update Now .
• Follow the prompts to install the latest version of Java.

To remove older versions:

• Click Start and select Control Panel.
• When the Control Panel window opens, click on Uninstall a program found under the Programs category.
• If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
• Look through the list of programs for any old versions of Java, and then left-click on it once to highlight it.
• Click on the Uninstall button.
• When finished, close the Programs and Features screen.

Update Internet Explorer

Download the latest version of Internet Explorer HERE.

Turn On Automatic Updates

You can stay up to date with the latest critical and security updates by using Automatic Updates. To turn on Automatic Updates:

• Click Start > click Control Panel > Click Windows Update.
• In the left pane, click Change Settings.
• Under Important Updates, click the down arrow and select Install updates automatically (recommended).
• Under Recommended Updates, check Give me updates the same way I receive Important Updates.
• Under Who can install updates, check Allow all users to install updates on this computer.
• Click OK to apply the changes.
  
  Note: If Windows prompts you to confirm these changes, allow it.

• Close the window.

Adobe Updates

Adobe Reader
To improve the funtionaility and security of your software, please update Adobe Reader HERE. Updates safeguard your system against malicious attacks through PDF files.

Update Adobe Flash
Please update Adobe Flash HERE. Updating your Flash player ensures that it is working properly and guards against security vulnerabilities.

Recommended Reading

To maintain a clean and healthy system, please take the time to read through the following informative articles:
The Dangers of P2P File Sharing HERE
How to Prevent Malware by Miekiemoes HERE
So How Did I Get Infected In the First Place? By Tony Klein HERE
Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams HERE
Help! My computer is Slow – How to improve system performance after malware removal by Miekiemoes HERE
Create Strong Passwords by Microsoft HERE
PC Safety and Security – What do I need to do? by Glaswegian HERE


Wishing you all a very safe browsing experience.
~ fbfbfb

[nellie]

thank you SO much fbfbfb!!

My computer is running like new again. Will try my best to keep it this way, which will include 'educating' my kids as to what they do and don't download. I will also be more careful myself in future

Thank you again for your assistance. Your are a valued member of the safer networking team.

[fbfbfb]

Nellie, thank you very much for your kind and supportive words. It was our pleasure to assist you.

All the best,
~fbfbfb