Can't remove Win32.downloader.gen malware!

[roberts1008]

Recently, I ran Spybot and it found an infection with Win32.downloader.gen malware. After finding it, Spybot tried to remove it but couldn't. Then, Spybot
asked if I wanted to allow Spybot to run again when the computer restarts. I selected "yes" and once restarting, Spybot ran for several hours (with no other programs running) and again detected the malware. Once I selected "fix problem", it checked it off as if it was repaired. However, when I run the program again, it still finds it again and the whole sequence is repeated.

Potential source of the problem: Recently, I downloaded several audio codec files from download.cnet.com/windows/ and possibly this infected my computer.

Please advise how to remove this malware.

[tashi]

Hello roberts1008,

Which version of Spybot-S&D do you have and did you run as Administrator?

How can I get administrator rights under Windows Vista / Windows 7 / Windows 8?

Best regards.

[roberts1008]

Hello Tashi,

I did run as Administrator, and the version was 1.6.2.46

Thanks!

Jeff

[tashi]

Thank you roberts1008,

Potential source of the problem: Recently, I downloaded several audio codec files from download.cnet.com/windows/ and possibly this infected my computer.

Someone could take a look at the system if you start a topic in the Malware Removal Forum

First see that forum's FAQ which also includes instructions in post #2 on how to provide DDS and aswMBR logs, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288

Best regards.

[roberts1008]

Tashi,

I posted my problem here, where you suggested back on Mar 21. But, no one has replied.

What should I do now?

Jeff

[tashi]

Hello roberts1008,

Waiting for help in the Malware Forum FOUR days or longer?

Best regards.