Firefox not detected

[malleybo]

Hi,

Hope someone can help...

Spybot 2 doesn't detect Firefox to immunize it on a friends laptop, I've tried uninstalling both and completely removing and folders/files assosiated to both apps, then reinstall Firefox & Spybot, but still Spybot doesn't detect Firefox.

Any ideas?

TIA

[bbnetwork]

Hello,

which Operating System is used? 32 or 64bit-Version?
Which Version of Firefox is used?

[malleybo]

Hi

Win7x64 with lastest Spoybot 2 and FF 19.0.2
Thanks for the responce...

Hello,

which Operating System is used? 32 or 64bit-Version?
Which Version of Firefox is used?

[bbnetwork]

Does not work with 64bit Windows.

[spybotsandra]

Hello,

Do you have installed Firefox on another drive?
Or do you have installed any portable version?

Spybot would take this file as reference to detect Firefox on your PC:
C:\Documents and Settings\username\Application Data\Mozilla
Please check if you have it installed that way.

Best regards
Sandra
Team Spybot