System Scan won't scan.

Zenobia said:
I'm seeing that the F8 method for safe mode no longer works in Windows 8.Maybe you've been in safe mode on your computer before,but I thought I'd put on these instructions,just in case you haven't. :)
http://www.bleepingcomputer.com/tutorials/start-windows-8-in-safe-mode/

Did the System Scan run okay before,and it just suddenly started not working?
Click to expand...

For Zenobia and bbnetwork:

I appreciate the responses.

Booting in Safe Mode did not help. All five scan option menu items are still italicized.

In Spybot Advanced Mode, I tried "Repair Environment" but its functionality is only available to licensed users. I'm just a basic user. I also tried "System Repair" and followed instructions and fixed what that module found, but scan still doing the same thing.

I think this started sometime in the past month. It was working fine previously but, due to an unforeseen hospital stay I had not performed a manual scan and the machine was turned off for most of that month. It was upon my return from the hospital that I encountered the current problem when I tried to do a manual scan.
 
Sorry to hear you had an unexpected hospital stay.

Is the only problem you're having on your computer Spybot not running the System Scan?Everything else seems normal? :)

Could you open Spybot-S&D Start Center,click System Scan,then over to the left,click Show Previous Logs.There should be a bunch of Checks logfiles there with the dates and times at the end of them(it will be named something like this,for an example:Checks.130223-0232.txt)
Could you scroll down to the Checks logfile with the latest available date,doubleclick it to open it,then go to Edit,Select All.Rightclick the highlighted text,then select Copy,then Paste it here,please.
 
Zenobia said:
Sorry to hear you had an unexpected hospital stay.

Is the only problem you're having on your computer Spybot not running the System Scan?Everything else seems normal? :)

Could you open Spybot-S&D Start Center,click System Scan,then over to the left,click Show Previous Logs.There should be a bunch of Checks logfiles there with the dates and times at the end of them(it will be named something like this,for an example:Checks.130223-0232.txt)
Could you scroll down to the Checks logfile with the latest available date,doubleclick it to open it,then go to Edit,Select All.Rightclick the highlighted text,then select Copy,then Paste it here,please.
Click to expand...

As requested, here's the last log. Everything else seems to be running fine:

Search results from Spybot - Search & Destroy

2/15/2013 10:05:06 AM
Scan took 00:14:01.
22 items found.

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\eaassets-a.akamaihd.net\analytics.sol
Properties.size=393
Properties.md5=FE8CC58ACED49CEF9C24FE85AC7A0485
Properties.filedate=1360946069
Properties.filedatetext=2013-02-15 08:34:29

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\login.yahoo.com\loginCache.sol
Properties.size=158
Properties.md5=54B843CB4BAA938E95B57473E2DD4590
Properties.filedate=1360097212
Properties.filedatetext=2013-02-05 12:46:52

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\player.ooyala.com\auth.sol
Properties.size=70
Properties.md5=0A7B3EF71FB8DD5D35ACDB5620ECF116
Properties.filedate=1359764698
Properties.filedatetext=2013-02-01 16:24:57

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\player.ooyala.com\auth2.sol
Properties.size=295
Properties.md5=2065FC105637C1278B9EE3ED0CB6AF92
Properties.filedate=1359767743
Properties.filedatetext=2013-02-01 17:15:43

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\player.ooyala.com\perf.sol
Properties.size=127
Properties.md5=D8EB9F330A7C095F8551F9600D5C1F78
Properties.filedate=1359767732
Properties.filedatetext=2013-02-01 17:15:31

Macromedia.FlashPlayer.Cookies: [SBI $6AA61750] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\s.ytimg.com\videostats.sol
Properties.size=275
Properties.md5=236860A2C5296934D7B0FF0B02FAE588
Properties.filedate=1360947076
Properties.filedatetext=2013-02-15 08:51:15

Macromedia.FlashPlayer.Cookies: [SBI $1EF45977] Text file (File, nothing done)
C:\Users\paulmhine\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\2VZADRUH\skype.com\#ui\preferences.sol
Properties.size=219
Properties.md5=50EE9A8FF22A28ED9E8D7DAC6DBF67B5
Properties.filedate=1360817891
Properties.filedatetext=2013-02-13 20:58:10

Right Media: [SBI $8E73A7FB] Tracking cookie (Internet Explorer (User): paulmhine) (Browser: Cookie, nothing done)


Internet Explorer: [SBI $1E8157BE] Typed URL list (Registry Key, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\Internet Explorer\TypedURLs

MS Direct3D: [SBI $7FB7B83F] Most recent application (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Direct3D\MostRecentApplication\Name

MS DirectDraw: [SBI $EB49D5AF] Most recent application (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplication\Name

MS DirectInput: [SBI $9A063C91] Most recent application (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\DirectInput\MostRecentApplication\Name

MS DirectInput: [SBI $7B184199] Most recent application ID (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\DirectInput\MostRecentApplication\Id

Windows: [SBI $1E4E2003] Drivers installation paths (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources

Windows: [SBI $1E4E2003] Drivers installation paths (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources

Windows Media SDK: [SBI $37AAEDE6] Computer name (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\Windows Media\WMSDK\General\ComputerName

Windows Media SDK: [SBI $CAA58B6E] Unique ID (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\Windows Media\WMSDK\General\UniqueID

Windows Media SDK: [SBI $BACCD0DA] Volume serial number (Registry Value, nothing done)
HKEY_USERS\S-1-5-21-2042559852-2415469099-4157972602-1001\Software\Microsoft\Windows Media\WMSDK\General\VolumeSerialNumber

Cookie: [SBI $49804B54] Browser: Cookie (38) (Browser: Cookie, nothing done)


Cache: [SBI $49804B54] Browser: Cache (1150) (Browser: Cache, nothing done)


History: [SBI $49804B54] Browser: History (865) (Browser: History, nothing done)


Cookie: [SBI $49804B54] Browser: Cookie (7) (Browser: Cookie, nothing done)



--- Spybot - Search & Destroy version: 2.0.12.131 DLL (build: 20121113) ---

2012-11-13 blindman.exe (2.0.12.151)
2012-11-13 explorer.exe (2.0.12.173)
2012-11-13 SDBootCD.exe (2.0.12.109)
2012-11-13 SDCleaner.exe (2.0.12.110)
2012-11-13 SDDelFile.exe (2.0.12.94)
2012-11-13 SDFiles.exe (2.0.12.135)
2012-11-13 SDFileScanHelper.exe (2.0.12.1)
2012-11-13 SDFSSvc.exe (2.0.12.205)
2012-11-13 SDImmunize.exe (2.0.12.130)
2012-11-13 SDLogReport.exe (2.0.12.107)
2012-11-13 SDPESetup.exe (2.0.12.3)
2012-11-13 SDPEStart.exe (2.0.12.86)
2012-11-13 SDPhoneScan.exe (2.0.12.27)
2012-11-13 SDPRE.exe (2.0.12.13)
2012-11-13 SDPrepPos.exe (2.0.12.10)
2012-11-13 SDQuarantine.exe (2.0.12.103)
2012-11-13 SDRootAlyzer.exe (2.0.12.116)
2012-11-13 SDSBIEdit.exe (2.0.12.39)
2012-11-13 SDScan.exe (2.0.12.173)
2012-11-13 SDScript.exe (2.0.12.53)
2012-11-13 SDSettings.exe (2.0.12.130)
2012-11-13 SDShred.exe (2.0.12.105)
2012-11-13 SDSysRepair.exe (2.0.12.101)
2012-11-13 SDTools.exe (2.0.12.150)
2012-11-13 SDTray.exe (2.0.12.127)
2012-11-13 SDUpdate.exe (2.0.12.89)
2012-11-13 SDUpdSvc.exe (2.0.12.76)
2012-11-13 SDWelcome.exe (2.0.12.126)
2012-11-13 SDWSCSvc.exe (2.0.12.2)
2013-01-24 unins000.exe (51.1052.0.0)
1999-12-02 xcacls.exe
2012-08-23 borlndmm.dll (10.0.2288.42451)
2012-09-05 DelZip190.dll (1.9.0.107)
2012-09-10 libeay32.dll (1.0.0.4)
2012-09-10 libssl32.dll (1.0.0.4)
2012-11-13 SDAdvancedCheckLibrary.dll (2.0.12.98)
2012-11-13 SDECon32.dll (2.0.12.113)
2012-11-13 SDECon64.dll (2.0.12.113)
2012-11-13 SDEvents.dll (2.0.12.2)
2012-11-13 SDFileScanLibrary.dll (2.0.12.9)
2012-11-13 SDHelper.dll (2.0.12.88)
2012-11-13 SDImmunizeLibrary.dll (2.0.12.2)
2012-11-13 SDLists.dll (2.0.12.4)
2012-11-13 SDResources.dll (2.0.12.7)
2012-11-13 SDScanLibrary.dll (2.0.12.131)
2012-11-13 SDTasks.dll (2.0.12.15)
2012-11-13 SDWinLogon.dll (2.0.12.0)
2012-08-23 sqlite3.dll
2012-09-10 ssleay32.dll (1.0.0.4)
2012-11-13 Tools.dll (2.0.12.36)
2012-11-13 UninsSrv.dll (2.0.12.52)
2012-12-18 Includes\Adware.sbi (*)
2013-01-22 Includes\AdwareC.sbi (*)
2010-08-13 Includes\Cookies.sbi (*)
2012-11-14 Includes\Dialer.sbi (*)
2012-11-14 Includes\DialerC.sbi (*)
2012-11-14 Includes\HeavyDuty.sbi (*)
2012-11-14 Includes\Hijackers.sbi (*)
2012-11-14 Includes\HijackersC.sbi (*)
2012-11-14 Includes\iPhone.sbi (*)
2012-11-14 Includes\Keyloggers.sbi (*)
2012-12-18 Includes\KeyloggersC.sbi (*)
2012-11-21 Includes\Malware.sbi (*)
2013-01-22 Includes\MalwareC.sbi (*)
2012-11-14 Includes\PUPS.sbi (*)
2013-01-22 Includes\PUPSC.sbi (*)
2012-11-14 Includes\Security.sbi (*)
2012-11-14 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2012-11-14 Includes\Spyware.sbi (*)
2012-11-14 Includes\SpywareC.sbi (*)
2011-06-07 Includes\Tracks.sbi (*)
2012-11-19 Includes\Tracks.uti (*)
2013-01-16 Includes\Trojans.sbi (*)
2013-01-17 Includes\TrojansC-02.sbi (*)
2013-01-22 Includes\TrojansC-03.sbi (*)
2013-01-21 Includes\TrojansC-04.sbi (*)
2012-11-14 Includes\TrojansC-05.sbi (*)
2012-12-03 Includes\TrojansC.sbi (*)
 
Last edited:
Thanks for posting your latest Checks logfile. :)
Looks like it was standard stuff,just some flash cookies,a few tracking cookies and some usage tracks.

I tried removing SDScanLibrary.dll or anything else that looked like it might be connected to SDScan.exe from my Spybot - Search & Destroy 2 folder to see if I could get the same italicized results as you,but removing anything resulted in a warning from Spybot that it was missing files.
I tried removing the Includes,but Spybot will still scan with those gone,it just only takes a few seconds.

Ending process in Task Manager on SDScan.exe always resulted in the System Scan window closing.

If anything was preventing SDScan from starting,your booting into safe mode would hopefully prevent that,and it would run.

I'd ordinarily suspect that it might be some sort of malware stopping SDScan from running,but since your computer was off for nearly a month and everything is acting normal,I am a bit skeptical of that being the problem.

I also tried opening Remove Temporary files,Disable 3rd Party cookies,etc. both while a scan was running and when it wasn't to see if you might be being prompted by a window hidden behind System Scan,but that always resulted in either Start Scan or Pause scan and Stop scan,still being selectable.
I don't think this can be the problem,but please do start System Scan and then minimize the System Scan window and the Start Center window to the taskbar,just to be sure. :)
 
Zenobia ...

No hidden windows.

I tried another uninstall/reinstall via the Control Panel, but all 5 Scan menu items are still italicized. All other Start Center functions run normally.
 
Okay,sorry to hear the reinstall didn't work.
Since you've tried just about everything,would you like to get checked out in the malware removal forum,just in case it's something hidden?
They don't ordinarily do checkups in there,but Spybot is a security program,and it's not being able to run could possibly be due to some sort of malware,so it should be okay for you to post in there. :)

There are instructions here:
http://forums.spybot.info/showthread.php?t=288

Malware Removal:
http://forums.spybot.info/forumdisplay.php?f=22
You could also add a link to this thread in your post.

If you do go to malware removal,and nothing is found,once you are all done there and your thread is closed,then you can come back here,and we can see if we can think of anything else to try.
 
Zenobia said:
Okay,sorry to hear the reinstall didn't work.
Since you've tried just about everything,would you like to get checked out in the malware removal forum,just in case it's something hidden?
They don't ordinarily do checkups in there,but Spybot is a security program,and it's not being able to run could possibly be due to some sort of malware,so it should be okay for you to post in there. :)

There are instructions here:
http://forums.spybot.info/showthread.php?t=288

Malware Removal:
http://forums.spybot.info/forumdisplay.php?f=22
You could also add a link to this thread in your post.

If you do go to malware removal,and nothing is found,once you are all done there and your thread is closed,then you can come back here,and we can see if we can think of anything else to try.
Click to expand...
As you requested, I posted all the required information at that forum. The link is http://forums.spybot.info/showthread.php?p=439563#post439563

I'll post back here when they close that thread.

Since I also tried a reinstall, unsuccessfully, I also checked out Task Manager after attempting to run a Scan. Yes, the scan utility was there and had the following information:

Spybot_S&D Scanner Service [32 bit]
CPU 0%
Memory 21.8 MB
Disk 0 MB/s
Network 0 Mbps

When I ended the "task", nothing apparently happened. It just went away from the Task Manger. It came back when I tried to start a scan again ... only by closing the Start Center completely since all 5 scan menu items were still italicized.
 
Glad to see you posted in Malware Removal. :bigthumb:
It gets quite busy in there sometimes,so it may be a couple of days before you get a reply,so probably a little bit of a wait.
And I hope you have a great weekend :)
 
Hey,there. :)
I did find a little something that might be worth a try,though I'm unsure if it will work or not,where you already tried disabling Webroot SecureAnywhere.
I can run it by you as soon as shelf life is all done with your thread,if you'd still like to try to get SDScan to run.
 
Zenobia said:
Hey,there. :)
I did find a little something that might be worth a try,though I'm unsure if it will work or not,where you already tried disabling Webroot SecureAnywhere.
I can run it by you as soon as shelf life is all done with your thread,if you'd still like to try to get SDScan to run.
Click to expand...

Well, seems like the malware forum could not fix me so, I'll take your suggestion!

:thanks:
 
It's very doubtful this will work,though,since you've tried starting Spybot while you were in safemode,etc.,and Webroot SecureAnywhere wouldn't be running then,so please don't get your hopes up. :)

I did find where a couple of times some programs weren't running when people had Webroot Secureanywhere installed,though.
The instructions varied.Try these ones,and see if it makes sense:
Open Webroot SecureAnywhere.
Click on System Tools on the left-hand side of the software,and then click on "System Control".
Press the "Start" button under "Control Active Processes".
Look for Spybot,SDScan.exe,or anything that seems Spybot related,and check to see if it is being monitored or blocked.
 
Spybot Processes

Zenobia said:
It's very doubtful this will work,though,since you've tried starting Spybot while you were in safemode,etc.,and Webroot SecureAnywhere wouldn't be running then,so please don't get your hopes up. :)

I did find where a couple of times some programs weren't running when people had Webroot Secureanywhere installed,though.
The instructions varied.Try these ones,and see if it makes sense:
Open Webroot SecureAnywhere.
Click on System Tools on the left-hand side of the software,and then click on "System Control".
Press the "Start" button under "Control Active Processes".
Look for Spybot,SDScan.exe,or anything that seems Spybot related,and check to see if it is being monitored or blocked.
Click to expand...

Zenobia:

These are the following processes found:

SDUpdate.exe
SDTray.exe
SDWSCSvc.exe
SDFSSvc.exe
SDUpdSvc.exe

They are all being allowed.
 
Last edited:
Zenobia:

These are the following processes found:

SDUpdate.exe
SDTray.exe
SDWSCSvc.exe
SDFSSvc.exe
SDUpdSvc.exe

They are all being allowed.
Click to expand...

Okay,there shouldn't be any problems there,since they're all Allowed,and any of those being blocked or monitored shouldn't interfere,anyways.

You don't see SDScan.exe in Control Active Processes in Webroot Secureanywhere unless SDScan.exe is running.
But,the program seems to Allow SDScan.exe(on my computer,anyways),and manually blocking it puts it into Webroot Secureanywhere's Quarantine,which causes Spybot to prompt you to run an Update because part of itself is missing,plus you get a warning from Webroot Secureanywhere that a blocked process is trying to run,so I assume that's not the problem.
Getting Webroot Secureanywhere to monitor sdscan.exe doesn't seem to stop the Spybot scan from running,either,so I assume that's not the problem either.

If you want to doublecheck your's,you could doubleclick Webroot SecureAnywhere,click PC Security,then Quarantine over to the left,then View Quarantine,and look through and see if SDSCan.exe is listed there anywhere.
And then Detection Configuration below it,and look to see if SDScan.exe is Blocked or Monitored in there.

It doesn't look like it should be a Windows 8 and Spybot compatibility problem,since it got two votes in the compatibility center:
https://www.microsoft.com/en-us/win...earch and destroy&Type=Software&tempOsid=win8
http://www.safer-networking.org/faq/does-spybot-sd-2-support-windows-8/

It's weird that your scan won't run,though.I really can't think of anything else that might be stopping the scan at the moment. :scratch:
 
Scan Menu Items Italicised

Zenobia said:
rfagent64.exe should be Registry First Aid Agent,so looks like nothing related to Spybot in Detection Configuration. :)

There's a post on this forum about registry cleaners,in general:
http://forums.spybot.info/showthread.php?t=30038
Click to expand...

RFA was removed and made no difference to the fact that the 5 scan menu items are italicized.

I downloaded the latest version today, version 2.1.18.0, in the hopes that it might contain a fix but, nope, 5 scan menu items italicized. Also, the new box on the right of the menu says "Last System Scan. Your computer has not been scanned yet! The scan will not include extended antivirus checks.". and the Start Scan drop-down box on the right is greyed out.

Ptath
 
I'm sorry to hear that.I'm sorry to say I still haven't thought of what might be stopping your Spybot from scanning. :sad:
As determined as your Spybot is not to scan,no matter what I did to mine it still insisted on starting up and scanning(and trust me,I roughed my copy up quite a bit!).If I think of anything else,or see anything similar to what you're experiencing with it,I'll post it here. :)
 
I'm having this same problem.

Zenobia said:
Could you attempt to start a System Scan again,and then start Task Manager,select the Processes tab,scroll down and see if sdscan.exe is listed there?
Click to expand...

I have tried all of the above steps as well and am still having the same problem. I did check my Task Manager, and NO, sdscan.exe is not listed. So it's not running. Please help!

Thanks.
 
Unfortunately,I'm most likely not able to help since the original problem was never resolved,and I've never seen a solution posted anywhere.
Your menu items are italicized also?
 
spybot system scan will not run

I have just updated spybot and now it will not do a system scan,everything else is working.When I click on it .it appears in the system tray ,if I hover the mouse over it .it shows in the tray,but just comes up as a outline on the screen.I am running windows7 64 bit avg antivirus and privatefirewall 7.
snowy12
 
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