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Thread: Spybot freezing

  1. #1
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    Default Spybot freezing

    Morning,

    I ran a scan last night which flagged up 20 or so threats at level 5 - the problem is that right near the end of the scan - when the program is in the process of displaying the threats the program hangs and becomes unresponsive.

    I've tried this 3 times with the same result - once in Safe Mode and also cleaned temp files / disabled 3rd party cookies.

    Obviously with 20 potential nasties, I want to at least get to the clean all option.

    MBAM reports zero threats so can't do anything there.....

    Any help ??

    Thanks !

  2. #2
    Translator Team bbnetwork's Avatar
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    Hello kidgloves,

    please tell us which Operating System you are using and if you have other Security-Software installed too?

    Aslo please have a lock into the Spybot-Logs-Folder if there is a Report for the Scan, if yes, please copy the content of the Report into the Forum.
    Even a Screenshot of the Scan-Wizzard, from the moment, its getting freezed, would be helpful.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  3. #3
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    Hello, thanks for the reply.
    I'm running Windows 7 Home Premium and Avira Free antivirus.
    The last scan log is dated 24/3/13 so doesn't account for the 3 scans I did last night.
    Rescanned this morning with same freeze results - this always happens after the first scan reaches 100% and then freezes during the next process/results coming up.

    Attachment 10472

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    You could try deactivating the scanning for usage tracks temporarily,and see if that helps with the freezing problem.
    Run Spybot Start Center as Admin,checkmark Advanced User Mode,go to Settings,open the Categories tab,rightclick within the Categories window,and select Spyware Scan Only.Please let me know if that works or not.

  5. #5
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    Quote Originally Posted by Zenobia View Post
    You could try deactivating the scanning for usage tracks temporarily,and see if that helps with the freezing problem.
    Run Spybot Start Center as Admin,checkmark Advanced User Mode,go to Settings,open the Categories tab,rightclick within the Categories window,and select Spyware Scan Only.Please let me know if that works or not.
    I did all that and the final part of the scan at least got to 100% this time, but alas then froze again.Attachment 10473

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    Okay,thanks for letting me know.
    Could you also try disabling scanning for tracking cookies,as well as leaving the scanning for Usage Tracks disabled for now?
    Run Spybot Start Center as Admin,checkmark Advanced User Mode,go to Settings,open the Categories tab,then remove the checkmark next to“Malware detection - Cookies.sbi“,click Apply,and Ok.Please let me know how that goes.

  7. #7
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    Quote Originally Posted by Zenobia View Post
    Okay,thanks for letting me know.
    Could you also try disabling scanning for tracking cookies,as well as leaving the scanning for Usage Tracks disabled for now?
    Run Spybot Start Center as Admin,checkmark Advanced User Mode,go to Settings,open the Categories tab,then remove the checkmark next to“Malware detection - Cookies.sbi“,click Apply,and Ok.Please let me know how that goes.

    All done - same results - freezing at same point. :((

  8. #8
    Translator Team bbnetwork's Avatar
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    Into the Screenshots, i see, you have Avira AntiVir installed.
    Which Version of Avira are you using (Free or Pro or Suite)?

    Also i see, there is alot of other Software running at same time.
    Could you also please try to disable Avira temporary and also close all other running Software and try it again.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  9. #9
    Spybot Advisor Team Zenobia's Avatar
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    Quote Originally Posted by kidgloves
    The last scan log is dated 24/3/13 so doesn't account for the 3 scans I did last night.
    You might not have it since Spybot froze,but could you doublecheck to see if there might be a Checks logfile from the last scan you did?It should be dated similar to this:Checks.130401-1331.If it's there,could you post it.
    If it isn't,did you get the 1 Results of threat level 5 detected before the scan froze,and did you happen to catch what it was?

  10. #10
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    Sorry, been away for a couple of days.

    The level 5 miscreant is RiverNileCasino

    Will try a scan running the bare minimum, but I presumed this is what safe mode does - runs the bare minimum, where it also froze...

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