System Care Antivirus Problem

[geeky]

Hi

Sorry for the delay in replying.

I have now removed Norton and Kaspersky is running. I am still having a problem with blue screen and I cant figure out the cause.

I can boot up without an issue and then after a few minutes I will get the blue screen and the computer will automatically restart. This does not happen every time. After it has restarted it seems to be stable.

[shelf life]

The default action for a BSOD is to automatically reboot the machine. This can be changed but lets see if you have any BSOD dump files. You can get a download to use which will find and display them for you. The info will be useful for narrowing things down. Its called bluescreenview. You can right click on a dump file and save it has a report.

[geeky]

Crash List

Hi

This is the latest dump file. Do you need any others?

Created by using BlueScreenView
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
042513-26816-01.dmp 25/04/2013 19:09:08 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000004 00000000`00000002 00000000`00000000 fffff880`05055bd4 athrx.sys athrx.sys+1cbd4 x64 ntoskrnl.exe+75c00 C:\Windows\Minidump\042513-26816-01.dmp 2 15 7601 301,072

[shelf life]

hi,

That one is good for now.Thanks for the info. Lets get another download to check something out. Its called TDSSkiller.


Download Tdsskiller.exe to your desktop


Click the icon, then on Change Parameters. Check the option: Detect TDLFS file system, then click ok and Start Scan

Once the scan is done you will find a .txt file in your root drive Local Disk (C) labeled as: TDSSKILLER.2.8.13.0_15.04.2013_17.34.06_log.txt (version,date time)

Please copy/paste the log file in your reply.

[shelf life]

hi geeky,

Topic will be closed in 2 days if no reply.

[tashi]

Topic re-opened.

[shelf life]

Ok we are back. I did see your TDSSkiller .txt and it looks ok. Try this: boot your machine into safe mode by tapping the f8 key during a computer restart, chose the first option from the list: safe mode. Log into your normal account. see if the machine is stable, ie: no BSOD while in safe mode. Then reboot normally. Is that a HP laptop your running?

[geeky]

Hi

Thanks for restarting this.

Ok have booted in safe mode and it seems stable,

Yes I am using a HP laptop.

[shelf life]

That BSOD is related to to your wireless driver, which in safe mode only wouldnt be in use. Do you recall updating it recently or anything? If you get updates automatically from HP you may not even know. You could also visit the HP support website where you could download the latest drivers for your machine, assuming thats the cause.