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Thread: Possible Virus - Delta Search, Babylon.Toolbar

  1. #21
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    Sorry for the double post. Do I delete all the programs we used for the scans?

  2. #22
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    Hi Luney Loz,

    Your log appears to be clean.

    We have a few items to take care of before we get to the All Clean Speech.

    =========================

    1. Clean up with OTL:

    • Right-click OTL.exe select "Run as Administrator" to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    =========================

    2. You can now delete any tools and/or logs remaining on your desktop.

    =========================

    3. Spybot - Search & Destroy's Tea Timer

    We need to enable Spybot - Search & Destroy's Tea Timer. Please follow the instruction below.
    • Locate your copy of Spybot - Search & Destroy's and open it.
    • In the menu bar at the top select "Mode", then select "Advanced".
    • In the left hand menu expand the "Tools" menu.
    • Select "Resident", then place a check mark for "Resident Tea Timer"
    • Then exit the program by clicking "File" then select "Exit"

    =========================

    5. BitDefender Antivirus

    Open BitDefender and enable On Access Scanning

    =========================

    6. Disable Java in Web Browsers

    There is a vulnerability with regards to Java and web browsers. Therefore, we recommend to disable java in web browsers.
    More information can be found here: http://www.techsupportforum.com/foru...rs-683721.html

    • Click on the Start button and then click on the Control Panel option.
    • In the Control Panel Search enter Java Control Panel.
    • Click on the Java icon to open the Java Control Panel.



    Disable Java through the Java Control Panel

    • In the Java Control Panel, click on the Security tab.
    • Deselect the check box for Enable Java content in the browser. This will disable the Java plug-in in the browser.
    • Click Apply. When the Windows User Account Control (UAC) dialog appears, allow permissions to make the changes.
    • Click OK in the Java Plug-in confirmation window.
    • Restart the browser for changes to take effect.



    =========================

    7. Delete All But the Most Recent Restore Point
    1. Open Disk Cleanup by clicking the Start button . In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.
    2. If prompted, select the drive that you want to clean up, and then click OK.
    3. In the Disk Cleanup for (drive letter) dialog box, click Clean up system files. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    4. If prompted, select the drive that you want to clean up, and then click OK.
    5. Click the More Options tab, under System Restore and Shadow Copies, click Clean up.
    6. In the Disk Cleanup dialog box, click Delete.
    7. Click Delete Files, and then click OK.

    =========================

    With the above items taken care of let's move on to the All Clean part of the process.

    This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

    Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

    Here are some tips to reduce the potential for spyware infection in the future:

    Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

    Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

    Free Anti-Virus

    Free Firewall
    Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

    Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

    Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

    WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

    Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

    Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
    OCD
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  3. #23
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    Hi,

    I'm not sure how to enable Tea Timer in Spybot2. It's different to the older version of Spybot.

    Will disk clean-up remove any recently downloaded files or saved files? I don't want my Dad getting ticked off if any of his files go missing.

  4. #24
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    Hi Luney Loz,

    1. SpyBot's TeaTimer

    • Go to your desktop and double click on the "Spybot-S&D Start Center".
    • Now activate the "Experienced User Mode" at top by ticking the checkbox.
    • In the area "Settings & More Tools" please click on "Services".
    • Now start the "On-Access Monitor" by ticking the "Start" button.
    • Close the "Spybot - Search & Destroy Services" window.

    =========================

    Will disk clean-up remove any recently downloaded files or saved files? I don't want my Dad getting ticked off if any of his files go missing.
    The clean up step will only remove the tools and some of the logs that were generated. Any tools and logs that remain after you run that step you will have to delete manually.

    =========================

    Do you have any other questions?
    OCD
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  5. #25
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    Hi Luney Loz,

    Do you have any other questions, or can I go ahead and mark this thread as resolved?
    OCD
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  6. #26
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    This thread has been closed due to inactivity. If it has been three days or more since your last post it will not be re-opened.

    If you still require help, please start a new topic and include fresh DDS and aswMBR logs, along with a link to your previous thread.

    Please do not add any logs that might have been requested previously, you would be starting fresh.

    Applies only to the original poster, anyone else with similar problems please start your own topic.
    OCD
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  7. #27
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    Thank you, OCD.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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