Results 1 to 7 of 7

Thread: failure to scan/work on restart... now what do I do?

  1. #1
    Junior Member
    Join Date
    Mar 2012
    Posts
    18

    Default failure to scan/work on restart... now what do I do?

    this happens often lately. I do the first scan, some spyware items could not be removed. so I have the program run on restart... only problem is it never runs. so I can't finish scanning and removing.

    I just restarted and I'm looking at a black screen. nothing is happening. the computer power is on. now what?

    what do I do in the cases when I do the long first scan and removal attempt, then restart and the second scan never happens, the program never loads to scan? or in this case, I have a black screen and nothing is happening?

  2. #2
    Junior Member
    Join Date
    Mar 2012
    Posts
    18

    Default

    I killed the power. then it finally rebooted and started the scan. but seems like this should have happened the first time? not normal behavior I guess? beats me.

  3. #3
    Translator Team bbnetwork's Avatar
    Join Date
    Feb 2012
    Location
    Germany- Saxony
    Posts
    595

    Default

    Hello,

    which Operating-System are you unsing?

    Is your Computer a multi-boot-system (different operating systems installed)?



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  4. #4
    Junior Member
    Join Date
    Mar 2012
    Posts
    18

    Default

    windows 7 home premium sp 1...

    just one os installed. upgraded from vista.

  5. #5
    Translator Team bbnetwork's Avatar
    Join Date
    Feb 2012
    Location
    Germany- Saxony
    Posts
    595

    Default

    Please do the following for me:

    - open cmd as Administartor (rightlick -> Run as Administartor)
    - type bcdedit /v and press ENTER
    - now create a screensot of the whole window or copy its content into the forum.

    to copy, click with the right mouse-button into the cmd-window and select "marc" - now scroll down until all is selected and press the ENTER-key now.
    you can copy the content now into a new reply into this forum by ctrg/strg + v or with righclick-insert.

    It will look like this:

    Windows-Start-Manager
    ---------------------
    Bezeichner {9dea862c-}
    device partition=\Device\HarddiskVolume1
    description Windows Boot Manager
    locale de-DE
    inherit {7ea2e1ac-}
    integrityservices Enable
    default {eddb41e1-90560b825531}
    resumeobject {eddb41e5-90560b825531}
    displayorder {eddb41e6-90560b825531}
    {eddb41e1-1990-11e1-a57e-90560b825531}
    toolsdisplayorder {b2721d73-1db4-4c62-bf78-c548a880142d}
    timeout 20
    displaybootmenu Yes


    Windows-Startladeprogramm
    -------------------------
    Bezeichner {eddb41e1-1990-11e1-a57e-90560b825531}
    device partition=D:
    path \Windows\system32\winload.exe
    description Windows 7
    locale de-DE
    inherit {6efb52bf-1766-41db-a6b3-0ee5eff72bd7}
    recoverysequence {eddb41e2-1990-11e1-a57e-90560b825531}
    recoveryenabled Yes
    osdevice partition=D:
    systemroot \Windows
    resumeobject {eddb41e0-1990-11e1-a57e-90560b825531}
    nx OptIn
    Last edited by bbnetwork; 2013-05-17 at 15:31.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  6. #6
    Junior Member
    Join Date
    Mar 2012
    Posts
    18

    Default

    here you go. shot.jpg

  7. #7
    Translator Team bbnetwork's Avatar
    Join Date
    Feb 2012
    Location
    Germany- Saxony
    Posts
    595

    Default

    Thank you for the screenshot.

    Do you have any other Securtiy-Software (Firewall, Anti-Virus) in use? If yes, which?

    Please also note, in Windows 7 you need tio run Spybot with Administartor-Rights!
    Please rightclick the Application and select "Run as Adminstrator" - Does this help?



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •