win32.downloader.gen spybot not removing

first time i've encountered something that SB is not removing. :sad:

have to google and try to find info about how to remove this manually I guess. I've read the only way to be 100% sure any malware is gone is to reformat and reinstall windows. hate to do that but guess I can if I don't feel I've successfully remove this...

Hello,

Did you open Spybot with a right click and choose "run as administrator"?

If that does not help please run a scan in safe mode
That should fix it.

Best regards
Sandra
Team Spybot

Spybot in safe mode

I just ran Spybot on a friend's computer and found some infections, including Win32.Downloader.gen, that Spybot didn't get rid of. I did what Sandra of Team Spybot says to do: restart in safe mode. I've used that before with other problems that Spybot finds but does not get rid of. In fact, I have never had that procedure fail to work.