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Thread: Live Player 3.2

  1. #21
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    Hi xwickedx

    We don't generally recommend editing the Registry unless you fully understand what you are doing. But when you do you should always create a Registry Back-up using a program like ERUNT prior to making any changes.

    =========================

    1. Re-run OTL (it should be located on your desktop).

    Windows Vista and Windows 7 & 8 users Right Click and select "Run as Administrator" on the icon to run it.
    • Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Uncheck the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open one notepad window. OTL.Txt. (No Extras.txt will be produced)
      Note:The log can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Please copy (Edit->Select All, Edit->Copy) the contents of the file, and post it with your next reply.

    =========================

    2. Malwarebytes' Anti-Malware

    Locate Malwarebytes' Anti-Malware (it should be on your desktop).
    If not, download it here
    • Right click and select "Run as Administrator" mbam-setup.exe and follow the prompts to run the program..
    • Once the program has loaded, select the Update tab to get the latest updates before performing the scan.
    • Select Perform quick scan, then click Scan.



    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample: and click Remove Selected .


    • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

    =========================

    3. ESET Online Scanner

    *Note:
    • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
    • Please don't go surfing while your resident protection is disabled!
    • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

    ** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

    = = = = = = = = = = = = = = = = = = = =

    Go here to run ESET Online Scanner

    (Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
    • Click Scan.
    • Wait for the scan to finish.
    • When the scan completes, click List of found threats
    • click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
    • Include the contents of this report in your next reply

      Note - when ESET doesn't find any threats, no report will be created.
    • Push the back button.
    • Push Finish
    • Re-enable your Antivirus software.

    =========================

    In your next post please provide the following:
    • OTL.txt
    • MBAM log
    • ESET's log.txt
    • Any remaining issues?
    OCD
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  2. #22
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    Hi xwickedx,

    Just checking in to see if you still need help?
    OCD
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  3. #23
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    This thread has been closed due to inactivity. If it has been three days or more since your last post it will not be re-opened.

    If you still require help, please start a new topic and include fresh DDS and aswMBR logs, along with a link to your previous thread.

    Please do not add any logs that might have been requested previously, you would be starting fresh.

    Applies only to the original poster, anyone else with similar problems please start your own topic.
    OCD
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  4. #24
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    Thank you, OCD.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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