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Thread: Problem with repair environment

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  1. #1
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    Default Problem with repair environment

    Hello staff of developpment, PepiMK,

    I have a problem with the repair environment :
    If I activate it, I go to "System" and then "Defragment", and nothing is opening. => I think it is a bug, maybe a corrupted link, because I think it is opened a process.
    The tool "HTML Help" is not opening too, but it don't create a process.
    In the repair environment, if you open the "Windows explorer", it is running great, but to quit it, you must kill the process of the "Windows explorer", and it leave opening a screen of the normal windows screen.
    => I think that it must be close at the kill of the process.

    I hope that the two link bugs were rapidely corrected, and not with the next version of Spybot in 8 month.

    Thank you.

  2. #2
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    Hello,

    Please do not ask for help in several places (via e-mail and forum) as this doubles our support time. Thanks.

    You already got an answer via e-mail:

    thank you for reporting this issue.
    This appears to be a dead link.
    To do the defragmentation please start the Windows Explorer from the repair environment system menu. Then right click the drive to be defragmented and select properties and then the tools tab. There you will find a working defragmentation option.

    yes this is a bug.
    And it will be fixed before the release of Spybot S&D 2.2.
    However it does not have a high priority since the defragmentation option is still available and because this is an additional option and not a core part of Spybot S&D 2.1.
    Best regards
    Sandra
    Twam Spybot

  3. #3
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    Hello,

    Thank you for your answer.

    I haven't idea of how time you must have to correct this bugs, a week ? a month ? can you please contact me if this features are corrected ? I will maybe buy a version.

    Thank you for your answer SpybotSandra. Sorry for the ducliate message.

  4. #4
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    I wondered if it is planned to do a sandbox in spybot in the next releases ?

    The repair environment is it using a sandbox system to run yet ?

    Thank you.

  5. #5
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    Quote Originally Posted by matdefrance View Post
    I haven't idea of how time you must have to correct this bugs, a week ? a month ?
    The time needed to solve a bug depends on many different, like the priority of the bug and if it can be solved trought an update or only trought and upgrade.

    But i dont think you should expact an fix much sooner as in 4 month. - But this is only my private opinion, not an official statement.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  6. #6
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    4 month to correct two links... It's very long I find...

    The next version whose planed is the 2.2, that I will wait up to next year...
    Last edited by matdefrance; 2013-05-30 at 13:50.

  7. #7
    Translator Team bbnetwork's Avatar
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    Quote Originally Posted by matdefrance View Post
    The next version whose planed is the 2.2, that I will wait up to next year...
    2.1 is only a few days old. also other software dont release major releases much more as 1 per year. For a new Version of Windows you wait between 2 and 4 years.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  8. #8
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    Quote Originally Posted by bbnetwork View Post
    But i dont think you should expact an fix much sooner as in 4 month. - But this is only my private opinion, not an official statement.
    Some news about the next version ? Untitled v2.1 "Fix" or v2.2 ? What says the official statement ?
    I'm just waiting the link fixes about the repair environment and the french translation update.

  9. #9
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    Hello,

    The official statement was this:

    Quote Originally Posted by spybotsandra View Post
    thank you for reporting this issue.
    This appears to be a dead link.
    To do the defragmentation please start the Windows Explorer from the repair environment system menu. Then right click the drive to be defragmented and select properties and then the tools tab. There you will find a working defragmentation option.

    yes this is a bug.
    And it will be fixed before the release of Spybot S&D 2.2.
    However it does not have a high priority since the defragmentation option is still available and because this is an additional option and not a core part of Spybot S&D 2.1.
    I'm sorry, but there won't be another answer by asking about this daily.
    Version 2.1 has just been released, so we won't have a release date for any future version at this early stage.

    Best regards
    Sandra
    Team Spybot

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