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Thread: Monteral Toolbar removal problem

  1. #1
    Junior Member
    Join Date
    Jun 2013
    Posts
    3

    Default Monteral Toolbar removal problem

    SpyBot S&D found Montera Toolbar installed on my PC (Windows7, 64-bit). SpyBot S&D was not able to remove Montera Toolbar, since, per the returned SypBOt S&D error message, it appears Montera is loaded into memory, whereupon SpyBot S&D requests starting on next reboot. Clicked "Yes" but SypBot S&D did not start on next reboot or any subsequent reboot.

    Also... The instructions provided for manually removing Montera Toolbar enumerates a list of Registry entries to be deleted, however none of which do I see using Regedit, hence this thread seeking help.

    Thanks ..... Mike
    ===========

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.21.2
    Run by Michael at 18:14:29 on 2013-06-06
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2289 [GMT -4:00]
    .
    AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
    C:\Windows\system32\WLANExt.exe
    C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\ccSvcHst.exe
    C:\Program Files (x86)\Pogo Games\PGMTrusted.exe
    C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\ccSvcHst.exe
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_202_ActiveX.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://frontier.my.yahoo.com/
    uDefault_Page_URL = hxxp://www.dell.com
    mWinlogon: Userinit = userinit.exe,
    BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
    BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\ips\ipsbho.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    TCP: NameServer = 192.168.254.254 192.168.254.254
    TCP: Interfaces\{4E4C0623-41FF-4511-85C1-92B34DD88494} : DHCPNameServer = 168.94.0.14 168.94.0.15
    TCP: Interfaces\{B7FC0CDF-4A35-4820-B21A-C471C16AE09E} : DHCPNameServer = 192.168.254.254 192.168.254.254
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    SSODL: WebCheck - <orphaned>
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NAVx64\1309010.00E\symds64.sys [2013-2-5 451192]
    R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NAVx64\1309010.00E\symefa64.sys [2013-2-5 1129120]
    R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.1.0.28\Definitions\BASHDefs\20130531.001\BHDrvx64.sys [2013-5-31 1393240]
    R1 ccSet_NAV;Norton AntiVirus Settings Manager;C:\Windows\System32\drivers\NAVx64\1309010.00E\ccsetx64.sys [2013-2-5 167072]
    R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.1.0.28\Definitions\IPSDefs\20130605.001\IDSviA64.sys [2013-6-6 513184]
    R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NAVx64\1309010.00E\ironx64.sys [2013-2-5 190072]
    R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NAVx64\1309010.00E\symnets.sys [2013-2-5 405624]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-6-1 203776]
    R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-3-9 365568]
    R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\ccsvchst.exe [2013-2-5 138272]
    R2 PGMTrusted;PGMTrusted;C:\Program Files (x86)\Pogo Games\PGMTrusted.exe [2012-10-29 519920]
    R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2013-3-6 39056]
    R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-6-3 1153368]
    R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2012-6-1 46136]
    R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2012-6-1 20984]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-9 138912]
    R3 nuviocir;Nuvoton W836x7HG CIR Device Driver;C:\Windows\System32\drivers\nuviocir_win7_x64.sys [2012-6-1 33792]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-2-15 80384]
    S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-2-15 180736]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-6-1 1255736]
    .
    =============== Created Last 30 ================
    .
    2013-06-06 19:16:41 -------- d-----w- C:\Users\Michael\AppData\Roaming\Safer Networking
    2013-06-06 19:15:51 -------- d-----w- C:\Program Files (x86)\Safer Networking
    2013-06-05 18:32:49 2876528 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll
    2013-06-05 18:32:31 42776 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll
    2013-05-29 22:57:15 -------- d-----w- C:\ProgramData\vrq_logs
    2013-05-29 17:49:20 96856 ----a-w- C:\Windows\System32\drivers\SMR323.SYS
    2013-05-29 16:48:53 -------- d-----w- C:\Users\Michael\AppData\Local\NPE
    2013-05-15 19:39:06 983400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
    2013-05-15 19:39:06 265064 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys
    2013-05-15 19:39:06 144384 ----a-w- C:\Windows\System32\cdd.dll
    2013-05-15 19:38:49 1930752 ----a-w- C:\Windows\System32\authui.dll
    2013-05-15 19:38:48 70144 ----a-w- C:\Windows\System32\appinfo.dll
    2013-05-15 19:38:48 1796096 ----a-w- C:\Windows\SysWow64\authui.dll
    2013-05-15 19:38:48 111448 ----a-w- C:\Windows\System32\consent.exe
    2013-05-15 19:38:37 230400 ----a-w- C:\Windows\System32\wwansvc.dll
    2013-05-15 19:38:36 48640 ----a-w- C:\Windows\System32\wwanprotdim.dll
    2013-05-15 19:38:32 3153920 ----a-w- C:\Windows\System32\win32k.sys
    2013-05-14 02:18:51 -------- d-----w- C:\Program Files\DivX
    2013-05-14 02:17:37 -------- d-----w- C:\Program Files (x86)\DivX
    2013-05-14 02:16:33 -------- d-----w- C:\ProgramData\DivX
    2013-05-11 18:46:09 -------- d-----w- C:\ProgramData\RealNetworks
    2013-05-11 18:45:20 -------- d-----w- C:\Program Files (x86)\Common Files\xing shared
    .
    ==================== Find3M ====================
    .
    2013-05-15 08:12:37 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-05-15 08:12:36 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-05-11 18:44:53 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
    2013-05-11 18:44:53 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
    2013-04-22 01:15:36 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
    2013-04-22 01:15:36 866720 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
    2013-04-22 01:15:36 788896 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    2013-04-13 05:49:23 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
    2013-04-13 05:49:19 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
    2013-04-13 05:49:19 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
    2013-04-13 05:49:19 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
    2013-04-13 04:45:16 474624 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
    2013-04-13 04:45:15 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
    2013-04-12 14:45:08 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys
    2013-04-05 06:52:14 2242048 ----a-w- C:\Windows\System32\wininet.dll
    2013-04-05 06:50:36 3958784 ----a-w- C:\Windows\System32\jscript9.dll
    2013-04-05 06:50:31 67072 ----a-w- C:\Windows\System32\iesetup.dll
    2013-04-05 06:50:31 136704 ----a-w- C:\Windows\System32\iesysprep.dll
    2013-04-05 05:28:24 1767424 ----a-w- C:\Windows\SysWow64\wininet.dll
    2013-04-05 05:26:26 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2013-04-05 05:26:21 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2013-04-05 05:26:21 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
    2013-04-05 04:43:00 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
    2013-04-05 04:29:45 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2013-04-05 03:51:11 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
    2013-04-05 03:38:25 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
    2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
    2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll
    2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
    2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
    2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
    2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe
    .
    ============= FINISH: 18:15:02.47 ===============

    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 6/1/2012 1:04:52 PM
    System Uptime: 6/6/2013 3:36:14 PM (3 hours ago)
    .
    Motherboard: Dell Inc. | | 0DPRF9
    Processor: AMD Athlon(tm) II X2 250u Processor | CPU 1 | 1600/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 931 GiB total, 881.339 GiB free.
    D: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP86: 5/1/2013 12:36:23 AM - Scheduled Checkpoint
    RP87: 5/13/2013 1:05:07 PM - Scheduled Checkpoint
    RP88: 5/15/2013 3:41:23 PM - Windows Update
    RP90: 5/25/2013 1:54:40 PM - Scheduled Checkpoint
    RP91: 5/29/2013 2:04:53 PM - VRQTool v5.0.12.345
    RP92: 5/29/2013 2:18:18 PM - Norton_Power_Eraser_20130529141817872
    RP93: 6/5/2013 3:54:22 PM - Scheduled Checkpoint
    .
    ==== Installed Programs ======================
    .
    Adobe Flash Player 11 ActiveX
    Adobe Reader X (10.1.7)
    Adobe Shockwave Player 12.0
    AMD APP SDK Runtime
    AMD Fuel
    AMD VISION Engine Control Center
    ATI AVIVO64 Codecs
    ATI Catalyst Install Manager
    Brother's Keeper 6.5
    Catalyst Control Center - Branding
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CIR Tool Kit
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox
    DW WLAN Card Utility
    Family Tree Maker 2012
    Java 7 Update 21
    Java Auto Updater
    Junk Mail filter update
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Application Error Reporting
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    MSVCRT
    MSVCRT_amd64
    MSVCRT110
    MSVCRT110_amd64
    Norton AntiVirus
    Photo Common
    Pogo Games
    PurgeIE - 8.05
    RealDownloader
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealNetworks - Microsoft Visual C++ 2010 Runtime
    RealPlayer
    Realtek Ethernet Controller Driver For Windows 7
    Realtek High Definition Audio Driver
    RealUpgrade 1.1
    RegAlyzer
    RFFlow
    Season Match 2
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
    Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
    Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
    Spybot - Search & Destroy
    Stellarium 0.11.3
    swMSM
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
    VC80CRTRedist - 8.0.50727.6195
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live MIME IFilter
    Windows Live Photo Common
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Media Encoder 9 Series
    .
    ==== Event Viewer Messages From Past Week ========
    .
    6/6/2013 3:36:33 PM, Error: Service Control Manager [7000] - The AODDriver4.0 service failed to start due to the following error: The system cannot find the file specified.
    6/5/2013 8:32:57 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    6/3/2013 8:36:58 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NAV service.
    .
    ==== End Of File ===========================
    aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
    Run date: 2013-06-06 18:21:41
    -----------------------------
    18:21:41.880 OS Version: Windows x64 6.1.7601 Service Pack 1
    18:21:41.880 Number of processors: 2 586 0x602
    18:21:41.880 ComputerName: MICHAEL-PC UserName: Michael
    18:21:45.616 Initialize success
    18:25:11.190 AVAST engine defs: 13060601
    18:26:15.087 The log file has been saved successfully to "C:\Users\Michael\Desktop\GSMD-PRELIMINARY-REVIEW-FORM.txt"

  2. #2
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    hi,

    Sorry for the delay. If you still need help simply reply back.
    How Can I Reduce My Risk?

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