Sweetpacks & other stuff

[EmpressPhoenix]

I was. After running the program it seemed to cause boot up problems, and I didn't get to finish running OTL cause, like I said..the program itself stopped responding. Not sure what else to do and I am kind of afraid to run it again.

System seems to be fine now though.

[ken545]

Thats fine, no need to run it again so dont worry about it. Any other issues, everything ok ?

[EmpressPhoenix]

Other than some life issues lol, which I do not think you can help with. And, even if you could, not was this forum is for. Things seem to be working fine. For now anyway. If I have anymore problems, I'll come back and post again.

Thanks for the reply and I appreciate it! Love this place and always trying to "advertise" it to people though..most people I know are like "oh..I don't know..I don't want to download all this stuff I am unsure of." which I understand, but I tell them, TRUST me..site's amazing.

[ken545]

Thanks for your praise of this site, been with them quite a few years and it one of the better malware removal forums.

You can take the tools we used to clean your computer along with there logs and just drag them to the trash.


We need to update your Java to keep you more secure

1. Go to your Control Panel and click on the Java Icon ( looks like a little coffee cup ) click on About and you should have Version 7 Update 25, if not proceed with the instructions.
   
2. Go to the update Tab and update it
3. Important, during the upgrade UNCHECK ASK TOOL BAR. ( you do not need or want this )
   
4. Then go to your Add Remove Programs (WIN XP) or Programs and Features (Vista / Win 7) in the Control Panel and uninstall all previous versions.

You can verify the installation Here






Malwarebytes is the free version and yours to keep

• How did I get infected in the first place ?
  Read these links and find out how to prevent getting infected again.
• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• WhattheTech
• Grinler BleepingComputer
• GeeksTo Go
• Dslreports

Safe Surfn
Ken

[EmpressPhoenix]

Updated Java

One small issue, not sure you can help me since it's not malware related, I do not think.

Having problems staying logged into certain websites. They give the option of always staying logged in, and I did not have problems with these sites before.

Now? Everytime I leave I am logged out. The problem started the other day when I was on a forum I help moderate. It kept logging me out so, as a precaution I deleted cookies and everything (since that's affected that in the past..). It didn't help. And, after doing that, another website keeps logging me out as well. I updated Firefox thinking that could be the problem...and it didn't help.

Might you have any idea what could be causing this? I was thinking of downgrading Firefox to see if that helps, since I know someones updating has bugges and causes problems or at least has for me in the past (Firefox)

[ken545]

What browsers are you using that cause this ? IE, Firefox, both of them of just one ?


Open up Firefox and click on Tools/Options and go to the Privacy Tab and go to History and make sure Firefox will remember History is selected

[EmpressPhoenix]

I mostly use firefox. I deplore IE. I do have Opera and use it once in a great while.

The interesting thing is, as of last night, this happens on opera as well. Some websites keep the login info when I select "log me in each time I visit" or what not, and others don't. It's confusing and somewhat frustrating.

I checked that option in Firefox many times, and did again just in case. The option is set to remember history.

[ken545]

When you updated Firefox you should know have Version 22.0, you can find that by going to Help > About and if not update it again.

Then open Firefox and go to Help > Troubleshooting Info and click on Reset Firefox, this will set it back to factory defaults


Why dont you try downloading and installing Chrome, you dont have to make it your default but lets see if it happens there to.

https://www.google.com/intl/en/chrome/browser/

[EmpressPhoenix]

I am using google chrome right now, and it's doing the same thing :(

I am really..confused. What could be causing this?

[ken545]

I could be wrong but dont believe malware is causing this, but lets run this tool and check further



Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
• See this Link for programs that need to be disabled and instruction on how to disable them.
• Remember to re-enable them when we're done.
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.