cant conect to internet on a laptop that had win32.2urface.bho and win32.downloader

[OCD]

Hi eddiemac1,

Please remove any flash / usb drives during the process

=========================

1. Reset TCP/IP stack to installation defaults

You must run the command prompt as an administrator or in an "elevated mode".

• Start menu, in the search bar type "cmd"
• Right-click the cmd icon, select "run as administrator"
  
  • If you have user account control (UAC) set up it may prompt you to accept that action.
• Then type in "netsh int ip reset reset.log" then hit Enter

=========================

2. MiniToolBox

Please download MiniToolBox, save it to your desktop and run it.
Right click and select "Run as Administrator".

Check-mark the following check-boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

=========================

3. DevDiag, and save it to your Desktop:

• WTT Download Page (recommended)
• Direct Download

• If you are using Vista or Windows 7, please right-click DevDiag.exe and select "Run As Administrator". Otherwise, simply double-click the program to run it.
• At the options screen, please type 2 and hit Enter.
• The tool will take a few moments to scan. When finished, a report should pop-up, also available on your Desktop (DevDiag.txt).
• Please do not copy/paste the report into your next reply. Instead, Attach it by clicking Add Reply, and scrolling down to the Attachments section.

In your next post please provide the following:

• Results.txt
• DevDiag.txt

[eddiemac1]

MiniToolBox by Farbar Version: 13-07-2013
Ran by Tara (administrator) on 31-07-2013 at 18:07:12
Running from "C:\Users\Tara\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetLink (TM) Fast Ethernet = Local Area Connection 3 (Hardware not present)
Broadcom 802.11g Network Adapter = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-26-82-CD-1B-BD
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
1...........................Software Loopback Interface 1
11...00 26 82 cd 1b bd ......Broadcom 802.11g Network Adapter
21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/31/2013 06:02:51 PM) (Source: Application Virtualization Client) (User: )
Description: {tid=928}
Failed to initialize the Application Virtualization Client PerfMon provider (error 0x80070002).

Error: (07/31/2013 06:02:43 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...). hr = 0x80070005, Access is denied.
.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {1acd0007-5279-4333-a1d0-4271db67928d}

Error: (07/31/2013 06:02:41 PM) (Source: Schedule) (User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/31/2013 06:00:17 PM) (Source: Application Virtualization Client) (User: )
Description: {tid=938}
Failed to initialize the Application Virtualization Client PerfMon provider (error 0x80070002).

Error: (07/31/2013 06:00:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...). hr = 0x80070005, Access is denied.
.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {d22a77da-f468-4bdd-91b2-0b67257a5616}

Error: (07/31/2013 06:00:07 PM) (Source: Schedule) (User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/30/2013 08:55:45 PM) (Source: Application Virtualization Client) (User: )
Description: {tid=8F4}
Failed to initialize the Application Virtualization Client PerfMon provider (error 0x80070002).

Error: (07/30/2013 08:55:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...). hr = 0x80070005, Access is denied.
.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {afca3b0a-5428-4d35-bd81-e79352bb479d}

Error: (07/30/2013 08:55:32 PM) (Source: Schedule) (User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/30/2013 08:52:59 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


System errors:
=============
Error: (07/31/2013 06:05:13 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/31/2013 06:05:12 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/31/2013 06:05:12 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/31/2013 06:05:11 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/31/2013 06:04:56 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with service-specific error %%-1073741288.

Error: (07/31/2013 06:04:56 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1062

Error: (07/31/2013 06:04:56 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1062

Error: (07/31/2013 06:04:56 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%0

Error: (07/31/2013 06:04:56 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x8007042c

Error: (07/31/2013 06:04:55 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with service-specific error %%-1073741288.


Microsoft Office Sessions:
=========================
Error: (07/31/2013 06:02:51 PM) (Source: Application Virtualization Client)(User: )
Description: {tid=928}
0x80070002

Error: (07/31/2013 06:02:43 PM) (Source: VSS)(User: )
Description: RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...)0x80070005, Access is denied.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {1acd0007-5279-4333-a1d0-4271db67928d}

Error: (07/31/2013 06:02:41 PM) (Source: Schedule)(User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/31/2013 06:00:17 PM) (Source: Application Virtualization Client)(User: )
Description: {tid=938}
0x80070002

Error: (07/31/2013 06:00:09 PM) (Source: VSS)(User: )
Description: RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...)0x80070005, Access is denied.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {d22a77da-f468-4bdd-91b2-0b67257a5616}

Error: (07/31/2013 06:00:07 PM) (Source: Schedule)(User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/30/2013 08:55:45 PM) (Source: Application Virtualization Client)(User: )
Description: {tid=8F4}
0x80070002

Error: (07/30/2013 08:55:37 PM) (Source: VSS)(User: )
Description: RegOpenKeyExW(-2147483646,SYSTEM\CurrentControlSet\Services\VSS\Diag,...)0x80070005, Access is denied.


Operation:
Initializing Writer

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {afca3b0a-5428-4d35-bd81-e79352bb479d}

Error: (07/30/2013 08:55:32 PM) (Source: Schedule)(User: )
Description: Schedule error: 0Initialize call failed, bailing out

Error: (07/30/2013 08:52:59 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


=========================== Installed Programs ============================

7 Wonders II
7-Zip 9.21 (Version: 9.21.00.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader X (10.0.1) (Version: 10.0.1)
ALPS Touch Pad Driver
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Bing Bar (Version: 7.1.361.0)
Broadcom 802.11 Wireless Driver (Version: 1.0.0.0)
Broadcom Gigabit Integrated Controller (Version: 12.24.02)
Conexant HD Audio (Version: 4.119.0.60)
Cradle of Rome
D3DX10 (Version: 15.4.2368.0902)
EasyCapture (Version: V4.0.09.1015)
Energy Management (Version: 4.3.1.2)
ERUNT 1.1j
Heartwild Solitaire - Book Two
Heroes of Hellas
HiJackThis (Version: 1.0.0)
iCloud (Version: 2.1.1.3)
Intel PROSet Wireless
Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.1994)
Intel(R) TV Wizard
Intel® Matrix Storage Manager
Intel® PROSet/Wireless WiMAX Software (Version: 1.04.0000)
iTunes (Version: 10.1.1.4)
Java Auto Updater (Version: 2.0.6.1)
Java(TM) 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 15.4.3502.0922)
Lenovo Bluetooth with Enhanced Data Rate Software (Version: 6.2.1.100)
Lenovo EasyCamera (Version: 6.96.2018.19)
Lenovo OneKey Recovery (Version: 7.0.0723)
Lenovo ReadyComm 5 (Version: 5.1.1.20)
Lenovo ReadyComm 5.0 Service (Version: 5.0.0.1)
Lenovo System Repair - Windows Update Monitor (Version: 1.3.0.2127)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mediaplayer Lite v1.0 (Version: 1.0.0.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 15.4.2862.0708)
Power2Go (Version: 5.6.0.4809d4)
QuickTime (Version: 7.73.80.64)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
RealUpgrade 1.1 (Version: 1.1.0)
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy (Version: 2.1.20)
Time Riddles: The Mansion
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VeriFace (Version: 3.6.0.0921)
Windows Driver Package - Broadcom Bluetooth (06/15/2009 6.2.0.9000) (Version: 06/15/2009 6.2.0.9000)
Windows Driver Package - Broadcom Bluetooth (07/30/2009 6.2.0.9405) (Version: 07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xvid 1.2.1 final uninstall (Version: 1.2)

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 3032.6 MB
Available physical RAM: 2282.48 MB
Total Pagefile: 6063.49 MB
Available Pagefile: 5282.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1935.72 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:252.89 GB) (Free:204.72 GB) NTFS
2 Drive d: (Lenovo) (Fixed) (Total:30.25 GB) (Free:28.54 GB) NTFS

========================= Users: ========================================

User accounts for \\TARA-PC

Administrator Guest Tara

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

[OCD]

Hi eddiemac1,

I'm not convinced that the issues you are experiencing are malware related. Although the problems you are experiencing might have been caused by the malware issues you have/had.

Let's run a few more scans to try and rule out any remaining malware.

1. Malwarebytes' Anti-Malware

Locate Malwarebytes' Anti-Malware (it should be on your desktop).
If not, download it here

• Right click and select "Run as Administrator" mbam-setup.exe and follow the prompts to run the program..
• Once the program has loaded, select the Update tab to get the latest updates before performing the scan.
• Select Perform quick scan, then click Scan.
  
  
  
  
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

=========================

2. ESET Online Scanner

*Note:

• It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
• Please don't go surfing while your resident protection is disabled!
• Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

= = = = = = = = = = = = = = = = = = = =

Go here to run ESET Online Scanner

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
• Click Start
• Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
• Click Scan.
• Wait for the scan to finish.
• When the scan completes, click List of found threats
• click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
• Include the contents of this report in your next reply
  
  Note - when ESET doesn't find any threats, no report will be created.
  
• Push the back button.
• Push Finish
• Re-enable your Antivirus software.

=========================

3. Mobile Intel® 4 Series Express Chipset Family

Go to Intel® Driver Update Utility and click on the Check Your System for Updates button.

=========================

In your next post please provide the following:

• MBAM log
• ESET's log.txt
• Chipset check results

[eddiemac1]

hi Again

i have tried connecting to my router both wireless and by Ethernet connection

however i am still unable to make a new connection to the internet.

my router is not hidden and is discoverable but is not being found by the connection wizard and i am unable to ping it directly either.

i have tried installing the drivers from intel and broadcam but when i run the chipset driver it says the driver installed is newer than the one i am trying to install

the broadcom driver appears to run correctly but there is still an error showing when i check the device manager before and after i restart the computer after installing it.

i have attached a screen dump of the device manager

as i am unable to connect to the internet i am unable to update malware bytes or run the online scan.

Is there a way to manually uninstall the existing drivers and i can then reinstall them? or would that cause more issues than fix?devicemanager.jpg

[OCD]

Hi eddiemac1,

1. Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

• Start menu, in the search bar type "cmd"
• Right-click the cmd icon, select "run as administrator"
  
  • If you have user account control (UAC) set up it may prompt you to accept that action.
• Then type in "chkdsk /r" (make note of the space between chkdsk and /)

=========================

2. Reboot

=========================

Does the computer have an internal network adapter or does it have a usb stick style adapter?

Go into the Device Manager and highlight each of the items, select Properties. On the General tab, what is the device status?

[eddiemac1]

I have ran the chkdsk

on the device manager

Mobile Intel(R) 4 Series express chipset Family

the device status for this is
Windows has stopped this device because it has reported problems (Code43)

and under network adapters there is an unknown device that has the status of

This device is not working properly because windows cannot load the drivers required for this device (Code31)

[eddiemac1]

oh and i forgot to say it is all interanl

its has ethernet and wireless connection ability.

[OCD]

Hi eddiemac1,

Thanks for the information. Let's try this step for both instances.

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1. Uninstall / Re-install via Device Manager

• To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.
  
• Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
  
• Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically re-installs your device.
  
• Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

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In your next post please provide the following:

• Any change?

[eddiemac1]

that resolved the issue with the 3rd item listed under network adapters but when i uninstalled the chipset it and then scanned for hardware changes it couldn't successfully reinstall the driver.

when i ran the driver file i downloaded from the Lenovo website for the pc and transferred onto the desktop it came up with the same error as before where it looks like it installed but still had the yellow warning triangle

i have now uninstalled it again.

i am still unable to create a new internet connection but it is now offering to let me make a wireless connection even though it is unable to find any open networks

i live in a block of flats and i should be able to see at least 4 networks to connect too, sometimes a lot more when i search using a pc that works, but this laptop is not seeing any.

i slao tried creating a linksys quick connect key and using that but it still wont connect or even find a network, either wireless or by Ethernet.

[OCD]

Hi eddiemac1,

1. Change Service Setting

• Go to the Start menu, type "services" (without quotes) in the search box
• Right click the Services and select "Run as Administrator"
• The Services GUI will open. Locate the following service and make sure it is set as indicated:
  
  
  • DHCP Client - Status: Started - - Startup Type: Automatic
  
  
• To change each service double click the service then a window will open.
• Locate the Status section, change to status listed here >> click Apply, next select Startup Type listed and click OK.

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2. Reboot

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Check Device Manager and see if there is any change in the status