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Thread: Hopelessly infected, please help!

  1. #21
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    Hi Scofield,

    Quote Originally Posted by Scofield View Post
    •Change the Installation of desktop items to Prompt
    Any other instructions?
    No, there are no additional recommendations. Did you have a question about "desktop items to Prompt"?
    OCD
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  2. #22
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    No, I have no questions. I want to thank you for helping me though! I'm going to donate. It's not much, but you and your team do really great work and it is appreciated.

  3. #23
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    Hi Scofield,

    You're very welcome, and we thank you for your donation. Glad I was able to help. Have a great day.

    Since this issue appears to be resolved ... this Topic will be closed.
    OCD
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  4. #24
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    No Windows 8 tiles will open now. Internet works, nothing else. Advice?

  5. #25
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    Hi Scofield,

    Sorry to hear you are still having some issues.

    1. Have you made any changes to the system?
    2. Can you gain access to update Windows?
    3. Do you have the tiles visible and they just won't open?


    Reply with a bit more detail and we'll see what solutions we can find.
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  6. #26
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    Hi OCD and thanks again. The only changes I make were what was suggested. The tiles are available, but when I click to access them, they start to open, then don't. I started is safe mode, and it says something along the lines of Administrator settings not allowing access (Paraphrasing, I don't remember exactly). I can access windows update.

    Thanks again for helping me.

  7. #27
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    A little more info if it helps..... When in normal mode, when the tile is clicked, it expands like it is going to start, and then stops and returns to the start screen. When in safe mode, I get the following message: "This app can't open. [App name] can't be opened using the built-in administrator account. Sign in with a different account and try again."

    I tried using my administrator account, and the other account that is on here, and neither will work. Thanks again!

  8. #28
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    Hi Scofield,

    I am not very familiar with Windows 8. Try using System Restore to a date before the issue was first noticed.

    Post with an update on results.
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  9. #29
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    Hi OCD. I also am not very familiar with windows 8. I did a system restore to 8/11/13, and that did not work. Then I did a system restore to 8/10/13, and the restore did not finish because it said that possibly my antivirus program was preventing programs from being restored. I thought I had diable all of the antivirus programs first, but I must have missed something. I can try again in 8 hours (at work, computer at home). Also, I'm starting to wonder if this issue has nothing to do with the initial infection, and may simply be an unrelated problem. I do appreciate your patience though

  10. #30
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    Hi Scofield,

    I am pretty confident that we removed all the malware that was present. So you summation that this might not be related to that is probably true. Therefore we need to determine what change was made to the system that might have caused this to occur.

    Here are some tutorials to help with turning off your security software. Since I am unsure exactly what type of Norton Security Suite you have you might need to go to Norton's website and search for instructions. Generally speaking though you should be able to right click on the icon and choose disable. But with this being a Windows 8 machine I don't know if that is an option. Try again to disable all of these tools, reboot, then try system restore to an earlier date. Then update me on any change.

    Disable windows Defender : http://windows.microsoft.com/en-us/w...-off=windows-7

    Turn off Windows Firewall
    : http://windows.microsoft.com/en-us/w...tart-to-finish
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