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Thread: Laptop realy slow and wont load most sites AVG not running as well!!!

  1. #11
    Security Expert ken545's Avatar
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    Open Internet Explorer and go to Tools > Internet Options > Advanced Tab and click on Reset Internet Explorer Settings > Reset and let it do its thing, takes a minute or so, when its done, close out IE and then reopen it and see if this helped

    Lets do this first and then we can look at AVG
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  2. #12
    Member fatcodycat's Avatar
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    Yep IE is back and a lot faster

    Resetting it worked, thanks

  3. #13
    Security Expert ken545's Avatar
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    AVG, are you sure you want to use this program, I can suggest another and its free
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  4. #14
    Member fatcodycat's Avatar
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    If it is better than AVG then why not?


    Quote Originally Posted by ken545 View Post


    AVG, are you sure you want to use this program, I can suggest another and its free

  5. #15
    Security Expert ken545's Avatar
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    Never been a big fan of AVG, but if you like it and want to keep it then try uninstalling it and then download and reinstall a new copy from here
    http://free.avg.com/us-en/homepage


    If you decide to remove it, go to Programs and Features in the Control Panel , select AVG and uninstall it.

    Then run the AVG removal tool as the windows uninstall wont get it all

    http://download.avg.com/filedir/util..._2011_1322.exe

    Then download and install Microsoft Security Essentials from here
    http://windows.microsoft.com/en-us/w...tials-download


    Let me know what you decide to do ?
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  6. #16
    Member fatcodycat's Avatar
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    Ok thanks

    AVG gone, Microsoft security essentials installed - it has scanned and found nothing!!

    everything appears back to normal??

  7. #17
    Security Expert ken545's Avatar
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    Great, glad things are well

    We need to update your Java to keep you more secure
    1. Go to your Control Panel and click on the Java Icon ( looks like a little coffee cup ) click on About and you should have Version 7 Update 25, if not proceed with the instructions.
    2. Go to the update Tab and update it
    3. Important, during the upgrade UNCHECK ASK TOOL BAR. ( you do not need or want this )
    4. Then go to your Add Remove Programs (WIN XP) or Programs and Features (Vista / Win 7) in the Control Panel and uninstall all previous versions.


    You can verify the installation Here





    • Click START then RUN
    • Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there.







    Open OTL and click on Clean Up and it will remove programs we used to clean your system along with there backups, any programs that where not removed you can just drag to the trash.


    Malwarebytes is the free version and yours to keep and will not be removed





    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  8. #18
    Member fatcodycat's Avatar
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    hello

    Ok updates Java ok - I thought that AVG had gone, it would appear to be still there! the uninstall program stops about 1/3of the way at tell me that I don't have the privileges to remove it!!!

    I have got windows 7 Home edition ( I suppose you know this looking a the previous logs) and I cant find the "run" window to remove combofix.

  9. #19
    Security Expert ken545's Avatar
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    Hey, sorry your still having problems, the Run command has to be activated.

    This is easier than me having to type it all out
    http://www.howtogeek.com/howto/windo...ta-start-menu/


    Try using this tool to uninstall AVG ( can you tell why i am not a big fan )

    Make sure you download the free version

    http://www.revouninstaller.com/revo_..._download.html


    Let me know how it went ???
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  10. #20
    Member fatcodycat's Avatar
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    Hello

    Ok now got a Run command - typed in your combofix de-installation command line and it did not find anything?? dose this mean it is not there???

    The Revo Uninstaller did not find AVG!!! ( I am understanding Your "Love" for AVG now!!)

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