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Thread: Keyboard Quit Working, Asks to Choose Operating System at Startup

  1. #1
    Join Date
    Apr 2010

    Default Keyboard Quit Working, Asks to Choose Operating System at Startup

    Toshiba Satellite laptop. Windows 7 Home edition. We don't use this computer a lot, because of tablets, ipad, etc. However, my wife tried to use it this morning with some really strange results. If she went to Google, it would start typing the letter "l" over and over in the search box. So when I checked it, I found that any time you needed to type, it would type l without any keyboard interaction. Open Word, and it would start typing L. Open Excel, and it would start typing L. Any browser, it would start typing L. Hit the start button on the computer, as if to do a search, it would start typing L. So I figured the L was stuck. Nope.

    Here's where it gets tricky. I restarted computer, and it's asking me to pick an operating system. The only one on this computer is Windows 7. It's the only option I have. It then boots fine. This has NEVER happened before.

    The only keys that work on the laptop keyboard are 4 and 6. This also stops the L from typing, and it does not start again. No other keys work on the laptop, but I am typing this from a USB keyboard and it's fine.

    So I don't know if it's a malware issue, a hardware issue, or what. Just odd to me that the keyboard issue happened at exactly the samre time as the issue with the computer asking me to pick an operating system at reboot. As requested:

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 10.0.9200.16660
    Run by Bilotta at 18:27:27 on 2013-09-06
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3891.2025 [GMT -4:00]
    AV: Kaspersky Internet Security *Enabled/Updated* {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5}
    SP: Kaspersky Internet Security *Enabled/Updated* {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    FW: Kaspersky Internet Security *Enabled* {FB2ABE9A-01A4-4539-FCD2-C7EA1246D49E}
    ============== Running Processes ===============
    C:\windows\system32\svchost.exe -k DcomLaunch
    C:\windows\system32\svchost.exe -k RPCSS
    C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\windows\system32\svchost.exe -k LocalService
    C:\windows\system32\svchost.exe -k netsvcs
    C:\windows\system32\svchost.exe -k GPSvcGroup
    C:\windows\system32\svchost.exe -k NetworkService
    C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
    C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
    C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
    C:\Program Files\TOSHIBA\TECO\Teco.exe
    C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
    C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
    C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
    C:\Program Files\Microsoft Device Center\itype.exe
    C:\windows\SysWOW64\svchost.exe -k hpdevmgmt
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
    C:\windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Secunia\PSI\PSIA.exe
    C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    C:\windows\system32\svchost.exe -k imgsvc
    C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    C:\Program Files\TOSHIBA\TECO\TecoService.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
    C:\Program Files\Microsoft Device Center\ipoint.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\Secunia\PSI\sua.exe
    C:\windows\system32\svchost.exe -k HPService
    C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
    C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
    C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
    C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
    C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\windows\System32\svchost.exe -k secsvcs
    C:\windows\system32\svchost.exe -k SDRSVC
    ============== Pseudo HJT Report ===============
    uStart Page = hxxp://
    uWindow Title = Internet Explorer, optimized for Bing and MSN
    uDefault_Page_URL = hxxp://
    uProxyOverride = <local>;*.local
    mWinlogon: Userinit = userinit.exe,
    BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
    BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
    BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - <orphaned>
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Safe Money Plugin: {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\OnlineBanking\online_banking_bho.dll
    BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
    BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\UrlAdvisor\klwtbbho.dll
    BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
    BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    uRun: [Google Update] "C:\Users\Bilotta\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    uRun: [GarminExpressTrayApp] "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
    mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
    mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
    mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
    mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
    mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
    mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AUTOCA~1.LNK - C:\Program Files (x86)\Common Files\Autodesk Shared\acstart16.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SECUNI~1.LNK - C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ie_banner_deny.htm
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
    IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\UrlAdvisor\klwtbbho.dll
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://
    TCP: NameServer =
    TCP: Interfaces\{7E1C8EB4-C61C-4F7B-831A-37E8624D28D9} : DHCPNameServer =
    TCP: Interfaces\{A17E74A4-10FD-45E0-9E89-AFC98C46845B} : DHCPNameServer =
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    x64-BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
    x64-BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Safe Money Plugin: {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\OnlineBanking\online_banking_bho.dll
    x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
    x64-BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\UrlAdvisor\klwtbbho.dll
    x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
    x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
    x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
    x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
    x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
    x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
    x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
    x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
    x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
    x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
    x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
    x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
    x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
    x64-Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe -expressboot
    x64-Run: [IntelliType Pro] "c:\Program Files\Microsoft Device Center\itype.exe"
    x64-Run: [IntelliPoint] "c:\Program Files\Microsoft Device Center\ipoint.exe"
    x64-IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
    x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\UrlAdvisor\klwtbbho.dll
    x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    ============= SERVICES / DRIVERS ===============
    R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\windows\System32\drivers\klim6.sys [2012-8-2 28504]
    R1 kltdi;kltdi;C:\windows\System32\drivers\kltdi.sys [2012-6-8 54368]
    R1 kneps;kneps;C:\windows\System32\drivers\kneps.sys [2012-8-13 178448]
    R2 AVP;Kaspersky Anti-Virus Service;C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe [2012-8-17 356376]
    R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    R2 Garmin Core Update Service;Garmin Core Update Service;C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-7-22 219480]
    R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe [2011-2-15 126392]
    R2 Secunia PSI Agent;Secunia PSI Agent;C:\Program Files (x86)\Secunia\PSI\psia.exe [2011-1-10 993848]
    R2 Secunia Update Agent;Secunia Update Agent;C:\Program Files (x86)\Secunia\PSI\sua.exe [2011-1-10 399416]
    R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-8-14 3291008]
    R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-4-6 258928]
    R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
    R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2011-2-15 2320920]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2011-2-15 56344]
    R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2010-2-27 158976]
    R3 IntcDAud;Intel(R) Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-6-21 287232]
    R3 klkbdflt;Kaspersky Lab KLKBDFLT;C:\windows\System32\drivers\klkbdflt.sys [2012-10-25 29016]
    R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\windows\System32\drivers\klmouflt.sys [2012-10-25 29528]
    R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-2-15 35008]
    R3 PSI;PSI;C:\windows\System32\drivers\psi_mf.sys [2010-9-1 17976]
    R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-2-15 325152]
    R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2011-2-15 932384]
    R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-2-15 54136]
    R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
    R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-3 162408]
    S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2012-11-21 19456]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-2-15 232992]
    S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-11-21 57856]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-9-28 53760]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-3-8 1255736]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    =============== File Associations ===============
    FileExt: .scr: AutoCADScriptFile="C:\windows\SysWOW64\notepad.exe" "%1"
    ShellExec: pi11.exe: Open="C:\Program Files (x86)\Microsoft Digital Image 2006\pi.exe" "%1"
    =============== Created Last 30 ================
    2013-09-06 22:15:30 -------- d-----w- C:\ProgramData\Malwarebytes
    2013-09-06 22:15:29 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
    2013-09-06 22:15:29 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2013-09-06 22:15:13 -------- d-----w- C:\Users\Bilotta\AppData\Local\Programs
    2013-09-06 21:37:13 3968960 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
    2013-09-06 21:37:13 3913664 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
    2013-09-06 21:37:12 7680 ----a-w- C:\windows\SysWow64\instnm.exe
    2013-09-06 21:37:12 5550528 ----a-w- C:\windows\System32\ntoskrnl.exe
    2013-09-06 21:37:12 5120 ----a-w- C:\windows\SysWow64\wow32.dll
    2013-09-06 21:37:12 25600 ----a-w- C:\windows\SysWow64\setup16.exe
    2013-09-06 21:37:12 243712 ----a-w- C:\windows\System32\wow64.dll
    2013-09-06 21:37:12 2048 ----a-w- C:\windows\SysWow64\user.exe
    2013-09-06 21:37:12 1732032 ----a-w- C:\windows\System32\ntdll.dll
    2013-09-06 21:37:12 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
    2013-09-06 21:37:12 1292192 ----a-w- C:\windows\SysWow64\ntdll.dll
    2013-09-06 13:54:13 9515512 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{B6593D82-0BCA-47A5-991C-BBC1EBE11A08}\mpengine.dll
    2013-08-30 21:19:16 -------- d-----w- C:\windows\System32\MRT
    2013-08-23 08:14:39 1472512 ----a-w- C:\windows\System32\crypt32.dll
    2013-08-23 08:14:38 224256 ----a-w- C:\windows\System32\wintrust.dll
    2013-08-23 08:14:38 184320 ----a-w- C:\windows\System32\cryptsvc.dll
    2013-08-23 08:14:38 175104 ----a-w- C:\windows\SysWow64\wintrust.dll
    2013-08-23 08:14:38 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
    2013-08-23 08:14:38 139776 ----a-w- C:\windows\System32\cryptnet.dll
    2013-08-23 08:14:38 1166848 ----a-w- C:\windows\SysWow64\crypt32.dll
    2013-08-23 08:14:37 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
    2013-08-23 08:13:49 2048 ----a-w- C:\windows\SysWow64\tzres.dll
    2013-08-23 08:13:49 2048 ----a-w- C:\windows\System32\tzres.dll
    2013-08-23 08:13:22 1888768 ----a-w- C:\windows\System32\WMVDECOD.DLL
    2013-08-23 08:13:22 1620992 ----a-w- C:\windows\SysWow64\WMVDECOD.DLL
    2013-08-23 08:13:02 663552 ----a-w- C:\windows\SysWow64\rpcrt4.dll
    2013-08-23 08:13:02 1217024 ----a-w- C:\windows\System32\rpcrt4.dll
    2013-08-23 08:12:43 39936 ----a-w- C:\windows\System32\drivers\tssecsrv.sys
    2013-08-23 08:12:15 1910208 ----a-w- C:\windows\System32\drivers\tcpip.sys
    2013-08-12 20:38:40 -------- d-----w- C:\Users\Bilotta\AppData\Local\{75840386-63CF-4809-B502-AB43654DC5F8}
    2013-08-10 16:47:23 -------- d-----w- C:\Users\Bilotta\AppData\Local\Garmin
    ==================== Find3M ====================
    2013-07-26 05:13:37 2241024 ----a-w- C:\windows\System32\wininet.dll
    2013-07-26 05:12:08 3958784 ----a-w- C:\windows\System32\jscript9.dll
    2013-07-26 05:12:04 136704 ----a-w- C:\windows\System32\iesysprep.dll
    2013-07-26 05:12:03 67072 ----a-w- C:\windows\System32\iesetup.dll
    2013-07-26 03:35:08 2706432 ----a-w- C:\windows\System32\mshtml.tlb
    2013-07-26 03:13:24 1767936 ----a-w- C:\windows\SysWow64\wininet.dll
    2013-07-26 03:12:04 2877440 ----a-w- C:\windows\SysWow64\jscript9.dll
    2013-07-26 03:12:00 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
    2013-07-26 03:12:00 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
    2013-07-26 02:49:14 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
    2013-07-26 02:39:38 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
    2013-07-26 01:59:38 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
    2013-07-09 04:45:07 44032 ----a-w- C:\windows\apppatch\acwow64.dll
    2013-06-25 16:36:28 54368 ----a-w- C:\windows\System32\drivers\kltdi.sys
    ============= FINISH: 18:28:03.57 ===============

    aswMBR version Copyright(c) 2011 AVAST Software
    Run date: 2013-09-06 18:30:42
    18:30:42.773 OS Version: Windows x64 6.1.7601 Service Pack 1
    18:30:42.774 Number of processors: 4 586 0x2505
    18:30:42.774 ComputerName: BILOTTA-PC UserName: Bilotta
    18:30:44.986 Initialize success
    18:31:04.781 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
    18:31:04.785 Disk 0 Vendor: Hitachi_ PB4O Size: 476940MB BusType: 3
    18:31:04.898 Disk 0 MBR read successfully
    18:31:04.903 Disk 0 MBR scan
    18:31:04.909 Disk 0 Windows VISTA default MBR code
    18:31:04.942 Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
    18:31:04.960 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 463564 MB offset 3074048
    18:31:04.999 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 11875 MB offset 952453120
    18:31:05.121 Disk 0 scanning C:\windows\system32\drivers
    18:31:12.700 Service scanning
    18:31:21.244 Service kl1 C:\windows\system32\DRIVERS\kl1.sys **LOCKED** 5
    18:31:21.436 Service KLIM6 C:\windows\system32\DRIVERS\klim6.sys **LOCKED** 5
    18:31:21.487 Service klkbdflt C:\windows\system32\DRIVERS\klkbdflt.sys **LOCKED** 5
    18:31:21.548 Service klmouflt C:\windows\system32\DRIVERS\klmouflt.sys **LOCKED** 5
    18:31:21.591 Service kltdi C:\windows\system32\DRIVERS\kltdi.sys **LOCKED** 5
    18:31:21.660 Service kneps C:\windows\system32\DRIVERS\kneps.sys **LOCKED** 5
    18:31:34.599 Modules scanning
    18:31:34.612 Disk 0 trace - called modules:
    18:31:34.644 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
    18:31:34.651 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004cb3060]
    18:31:34.658 3 CLASSPNP.SYS[fffff880022a543f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa80049b9050]
    18:31:34.664 Scan finished successfully
    18:31:54.085 Disk 0 MBR has been saved successfully to "C:\Users\Bilotta\Desktop\MBR.dat"
    18:31:54.090 The log file has been saved successfully to "C:\Users\Bilotta\Desktop\aswMBR.txt"

  2. #2
    Malware Team: Emeritus
    Join Date
    Oct 2012


    Hi Morpheus 1967

    I read your problem, you say that you've connected a keyboard via USB and worked. This explains that the problem is related to a hardware failure.
    it is possible that, in your keyboard has created a bit of moisture, which creates false contacts.

    For your boot problem

    1.Open System by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking System.

    2.Click Advanced System Settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3.Click the Advanced tab, and then, under Startup and Recovery, click Settings.

    Please, do you a screenshoot of this window and post to me in your next reply
    - Proud Graduate of WTT Classroom -

    - Member of UNITE -

  3. #3
    Join Date
    Apr 2010



    Thanks for the reply. So nothing in my logs looked amiss?

    The main reasons I wasn't sure if it was hardware related or not is because:

    1.) I can get it to stop typing the L, but only by typing a 4 or 6 on the laptop keyboard. No other keys will stop it.
    2.) Once I do get it to stop, it will not do it again if I am on the same page. For example, if I am working on a Word document, once I get it to stop, it will not start again in that document. But if I started a new document, or tried to type something in a browser address bar, it would start again.
    3.) This started happening at the same exact time that it started asking me to choose an operating system at start up.

    I am at work now, and will post the picture you requested this evening. Just wanted to give you a little more info, but didn't want to post anything else until I had a reply, per forum rules. Thanks again.

  4. #4
    Join Date
    Apr 2010



    Here is the screenshot you asked for. There is nothing under the drop down menu that says Windows 7. That is my only choice.
    Attached Images Attached Images

  5. #5
    Malware Team: Emeritus
    Join Date
    Oct 2012



    Try to replace your keyboard and let me know if this works well. Delete your current keyboard.
    - Proud Graduate of WTT Classroom -

    - Member of UNITE -

  6. #6
    Join Date
    Apr 2010


    I will replace the keyboard. Any idea why it would all of a sudden start asking me what operating system I want to use at start up?

  7. #7
    Malware Team: Emeritus
    Join Date
    Oct 2012


    Hi Morpheus

    I think that your hard drive has a problem.

    Run a Scandisk

    1. Click on MY COMPUTER (or COMPUTER)
    2. Right click on Drive and select PROPERTIES.
    3.Select TOOLS tab.
    4. Under "Error - Checking", click CHECK NOW button.
    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors.

    Otherwise, the disk check will simply report problems but not fix them.
    To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard disk itself, and it can take much longer to complete.

    5. Click Start. It will prompt you to Schedule the CHKDSK at restart.
    6. Reboot.
    - Proud Graduate of WTT Classroom -

    - Member of UNITE -

  8. #8
    Join Date
    Apr 2010



    Unfortunately I cannot even run the scandisk. I did everything you said, and rebooted. When I rebooted, it again asked which operating system I wanted to use. I picked Window 7, my only option. Then a screen appeared and it said:

    Scandisk scheduled
    Scandisk cancelled

    It happened simultaneously, and then booted up normally without running scandisk.

    If you think this is just a hardware issue, I truly do not want to waste any more of your time. Just very frustrating. Thanks.

  9. #9
    Malware Team: Emeritus
    Join Date
    Oct 2012


    Hi morpheus

    Ok try this

    Go Start > Run the box type in sfc /scannow …please take note of the space between the sfc and the /.

    This is the System File will scan all the Windows® core system files to ensure that they are in their respective correct places.

    One important point:
    While sfc is running, it is not advisable to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).

    When SFC is finished, try running chkdsk again.

    Let me know if it work now
    - Proud Graduate of WTT Classroom -

    - Member of UNITE -

  10. #10
    Join Date
    Apr 2010


    Ok, I did what you said. Quick question How do I know if sfc /scannow is working/running? All that happened was a MS-DOS window appeared for about half a second, then went away. That's it.

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