antivirus update error

[jmer6941]

Hi, I am a "professional" user of version 2.1 and have had a problem I have ignored for a long time (ever since I first bought 2.0).

Whenever I update, the antispyware update completes perfectly but the antivirus update ALWAYS ends by saying "an error occured during antivirus updates!" with the following text:

[00:23.945] [i] Updating Plugins/emalware.360...
[00:24.125] [-] Failed to download updated Spybot 2 antivirus signatures!
[00:24.127] [-] The antivirus update failed to download files!

I am not using a proxy and have windows firewall disabled.

[roberto]

Thanks for reporting this issue. This is a bug. We will investigate the issue. Are you able to reach http://av.safer-networking.org or to ping av.safer-networking.org from your PC? Maybe something is interfering with our av update servers.

Kind regards,
Roberto.

[fahne]

Thanks for reporting this issue. This is a bug. We will investigate the issue. Are you able to reach http://av.safer-networking.org or to ping av.safer-networking.org from your PC? Maybe something is interfering with our av update servers.

Kind regards,
Roberto.

This what reach when I go to http://av.safer-networking.org/
Index of /
[ICO] Name Last modified Size Description
[DIR] avb/ 18-May-2014 00:00 -

Fred Ahne

[Juglugs]

This what reach when I go to http://av.safer-networking.org/
Index of /
[ICO] Name Last modified Size Description
[DIR] avb/ 18-May-2014 00:00 -

Fred Ahne

Hi, I'm having the same problem - I can also access that URL and get the same result.

spybot.PNG

[Juglugs]

Fix!

Please go to C:\Program Files (x86)\Spybot - Search & Destroy 2 and see if spybotsd2-install-bdcore-update.exe is in there.If it is,doubleclick it and follow the prompts.

Regards
Mark

[graeca22]

I want OINLY the anti malware and spyware portion of this product. I already run AVG and am very satisfied with it. Just tell me how to disable the anti virus protection on this product. Thank you.

[NLights99511]

Fix!

Please go to C:\Program Files (x86)\Spybot - Search & Destroy 2 and see if spybotsd2-install-bdcore-update.exe is in there.If it is,doubleclick it and follow the prompts.

Regards
Mark

When I do this, it starts the installation of the virus updates (0.2 mb or something like that) and then it immediately closes out.

[Sparkyroots]

Fix!

Please go to C:\Program Files (x86)\Spybot - Search & Destroy 2 and see if spybotsd2-install-bdcore-update.exe is in there.If it is,doubleclick it and follow the prompts.

Regards
Mark

I have this issue, and it is followed by no option to scan afterwards... (which is kinda the whole point of me downloading and paying for this software right?) when i searched for C:\Program Files (x86)\Spybot - Search & Destroy 2 and see if spybotsd2-install-bdcore-update.exe it did not exist.

I'm annoyed this software has not worded. I do not want to be hanging around waiting for fixes and trying this, that and the other and will soon try to get a refund. I'm only using win 7 because flash player updates dont work in my ubuntu partition anymore.. and this software reminds me of why I (originally a technophobe) went over the linux in the first place!