Babylon browser bug Chrome always crashes and IE crashes now and then

[003294]

I have not installed any new plug ins or extensions however I have done as above and the laptop is still no better?

[OCD]

Hi 003294,

Uninstall Google Chrome

Windows Vista/ Windows 7/ Windows 8

• Close all Chrome windows and tabs.
• Go to the Start menu > Control Panel.
• Click Programs and Features.
• Double-click Google Chrome.
• Click Uninstall from the confirmation dialog.
• To delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" check-box.

=========================

Reboot

=========================

Reinstall Google Chrome, and reboot again and check results.

=========================

To Reset Internet Explorer Settings

• Close all Internet Explorer and Windows Explorer windows that are currently open.
• Open Internet Explorer.
• Click the Tools button , and then click Internet Options.
• Click the Advanced tab, and then click Reset.
• Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
• In the Reset Internet Explorer Settings dialog box, click Reset.
• When Internet Explorer finishes applying default settings, click Close, and then click OK.
• Close Internet Explorer.

=========================

Reboot

=========================

If still no change with Internet Explorer performance continue onto the next step.

=========================

Go here http://support.microsoft.com/mats/ie...nce_and_safety and try the Microsoft FixIt Solution for Internet Explorer

Reboot

=========================

Recheck the performance and report back.

[003294]

All of above done problem not fixed. Let me clarify the problem. Even if I don't click on IE or Chrome and just browse my docs, ms word the laptop is really slow in opening files. This problem has now crippled my machine which is working at a snails pace. I have to re-boot and can only expect to have 10 minutes of use before it goes super slow

[OCD]

Hi 003294,

System File Checker (SFC)

• Click on the Start button and in the Search programs and files box type the following:
  
  
  • command
  
  
• Don't press Enter, just let the search results populate above.
• In the search results, locate the Programs section.
• Locate the Command Prompt shortcut and right-click on it.
• Select Run as administrator.
• Click Yes on the User Account Control window that appears.
• Important: If you are see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
• Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
• An elevated Command Prompt window will appear.
  
  
  • Type: sfc /scannow (There's a space between sfc and /scannow.) , then hit Enter
  
  
• After the scan runs type exit to close the command prompt window

=========================

In your next post please provide the following:

• Results of SFC scan

[003294]

Got to 65% which took a eternity (Overnight) then said windows cannot complete operation

[003294]

oh and after the scan got to 65% the laptop would not shut down I had to press the button

[OCD]

Hi 003294,

Let's try a different approach to check the integrity of your system.

Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

• Start menu, in the search bar type "cmd"
• Right-click the cmd icon, select "run as administrator"
  
  • If you have user account control (UAC) set up it may prompt you to accept that action.
• Then type in "chkdsk /r" (make note of the space between chkdsk and /)

=========================

To view results log:

• Open the Start Menu, and type eventvwr.msc in the search box and press enter.
• If prompted by UAC, then click on Yes (Windows 7) or Continue (Vista).
• In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on Application and click on Find.
• Copy and paste Chkdsk into the line, and click on Find Next.
• You will now see the system log for the scan results of Check Disk (chkdsk).
• In the right had menu select copy, open notepad and paste the chkdsk results into notepad
• Post in your next reply.

=========================

What is the Make & Model of the computer?
How old is the computer?

[003294]

Windows cannot access the file C:\Windows\System32\sysmain.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\sysmain.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C00000B5
Disk type: 3

[OCD]

Hi 003294,

Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

• Start menu, in the search bar type "cmd"
• Right-click the cmd icon, select "run as administrator"
  
  • If you have user account control (UAC) set up it may prompt you to accept that action.
• Then type in "chkdsk /f" (make note of the space between chkdsk and /)

=========================

Post results

[003294]

Scan completed I am unsure this is the correct log

Log Name: Application
Source: Windows Error Reporting
Date: 20/10/2013 12:08:34
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: YR-PC
Description:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: 80070490
P2: Remediation
P3: RemediationFailureTelemetry
P4: 1.1.10003.0
P5: MpEngine
P6: 0
P7: unspecified
P8:
P9:
P10:

Attached files:
c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\FailTelemetry\7B1B021E26A98A46BF898E5C1889088A\MpTelemetry.xml
C:\Windows\Temp\MPTelemetrySubmit\client_manifest.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_80070490_6c3371964519e2460ed4bb285871390d79d29a1_cab_03bc6576

Analysis symbol:
Rechecking for solution: 0
Report Id: f5be5f3d-3977-11e3-819a-5891cf5038f3
Report Status: 6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-20T11:08:34.000000000Z" />
<EventRecordID>24114</EventRecordID>
<Channel>Application</Channel>
<Computer>YR-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>MpTelemetry</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>80070490</Data>
<Data>Remediation</Data>
<Data>RemediationFailureTelemetry</Data>
<Data>1.1.10003.0</Data>
<Data>MpEngine</Data>
<Data>0</Data>
<Data>unspecified</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\FailTelemetry\7B1B021E26A98A46BF898E5C1889088A\MpTelemetry.xml
C:\Windows\Temp\MPTelemetrySubmit\client_manifest.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_80070490_6c3371964519e2460ed4bb285871390d79d29a1_cab_03bc6576</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f5be5f3d-3977-11e3-819a-5891cf5038f3</Data>
<Data>6</Data>
</EventData>
</Event>