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Thread: Need help

  1. #11
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    # AdwCleaner v3.010 - Report created 26/10/2013 at 14:09:53
    # Updated 20/10/2013 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Connor - CONNOR-PC
    # Running from : C:\Users\Connor\Desktop\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Deleted : C:\Program Files\PC Optimizer Pro
    Folder Deleted : C:\Users\Connor\AppData\Local\PackageAware
    Folder Deleted : C:\Program Files (x86)\Mozilla Firefox\Extensions\infoatoms@infoatoms.com
    File Deleted : C:\Users\Connor\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [infoatoms@infoatoms.com]
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02054E11-5113-4BE3-8153-AA8DFB5D3761}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{021B4049-F57D-4565-A693-FD3B04786BFA}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0362AA09-808D-48E9-B360-FB51A8CBCE09}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{06844020-CD0B-3D3D-A7FE-371153013E49}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0ADC01BB-303B-3F8E-93DA-12C140E85460}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{10D3722F-23E6-3901-B6C1-FF6567121920}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1675E62B-F911-3B7B-A046-EB57261212F3}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{192929F2-9273-3894-91B0-F54671C4C861}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2932897E-3036-43D9-8A64-B06447992065}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2DE92D29-A042-3C37-BFF8-07C7D8893EFA}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{32B80AD6-1214-45F4-994E-78A5D482C000}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3A8E103F-B2B7-3BEF-B3B0-88E29B2420E4}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{478CE5D3-D38E-3FFE-8DBE-8C4A0F1C4D8D}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{48B7DA4E-69ED-39E3-BAD5-3E3EFF22CFB0}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5982F405-44E4-3BBB-BAC4-CF8141CBBC5C}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5D8C3CC3-3C05-38A1-B244-924A23115FE9}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{641593AF-D9FD-30F7-B783-36E16F7A2E08}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{711FC48A-1356-3932-94D8-A8B733DBC7E4}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{72227B7F-1F02-3560-95F5-592E68BACC0C}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{7B5E8CE3-4722-4C0E-A236-A6FF731BEF37}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{890D4F59-5ED0-3CB4-8E0E-74A5A86E7ED0}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8C68913C-AC3C-4494-8B9C-984D87C85003}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8D019513-083F-4AA5-933F-7D43A6DA82C4}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{923F6FB8-A390-370E-A0D2-DD505432481D}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9BBB26EF-B178-35D6-9D3D-B485F4279FE5}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A62DDBE0-8D2A-339A-B089-8CBCC5CD322A}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A82AD04D-0B8E-3A49-947B-6A69A8A9C96D}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ADEB3CC9-A05D-4FCC-BD09-9025456AA3EA}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B06D4521-D09C-3F41-8E39-9D784CCA2A75}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C06DAD42-6F39-4CE1-83CC-9A8B9105E556}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C2E799D0-43A5-3477-8A98-FC5F3677F35C}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D16107CD-2AD5-46A8-BA59-303B7C32C500}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D25B101F-8188-3B43-9D85-201F372BC205}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D2BA7595-5E44-3F1E-880F-03B3139FA5ED}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D35F5C81-17D9-3E1C-A1FC-4472542E1D25}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D8FA96CA-B250-312C-AF34-4FF1DD72589D}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DAFC1E63-3359-416D-9BC2-E7DCA6F7B0F3}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DC5E5C44-80FD-3697-9E65-9F286D92F3E7}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E1B4C9DE-D741-385F-981E-6745FACE6F01}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7B623F5-9715-3F9F-A671-D1485A39F8A2}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ED916A7B-7C68-3198-B87D-2DABC30A5587}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EFA1BDB2-BB3D-3D9A-8EB5-D0D22E0F64F4}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F4CBF4DD-F8FE-35BA-BB7E-68304DAAB70B}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC32005D-E27C-32E0-ADFA-152F598B75E7}
    Key Deleted : HKCU\Software\AppDataLow\Software\Vid-Saver
    Key Deleted : HKLM\Software\bProtector
    Key Deleted : HKLM\Software\Funmoods
    Key Deleted : HKLM\Software\Iminent
    Key Deleted : HKLM\Software\InfoAtoms
    Key Deleted : HKLM\Software\InstallIQ

    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16514


    -\\ Google Chrome v30.0.1599.101

    [ File : C:\Users\Connor\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [14930 octets] - [16/10/2013 04:42:01]
    AdwCleaner[R1].txt - [13461 octets] - [23/10/2013 15:01:11]
    AdwCleaner[R2].txt - [13522 octets] - [23/10/2013 15:07:02]
    AdwCleaner[R3].txt - [6190 octets] - [26/10/2013 14:09:32]
    AdwCleaner[S0].txt - [6055 octets] - [26/10/2013 14:09:53]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6115 octets] ##########
    Attached Files Attached Files

  2. #12
    Security Expert ken545's Avatar
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    Just see some leftovers that the scans we ran may have missed

    Open OTL.exe
    • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

      Code:
      :OTL
      O3 - HKLM\..\Toolbar: (no name) - {474dcbf4-0db1-4c6a-a014-1c2544e82698} - No CLSID value found.
      O3 - HKU\S-1-5-21-899752424-1431124922-1543149501-1000\..\Toolbar\WebBrowser: (no name) - {474DCBF4-0DB1-4C6A-A014-1C2544E82698} - No CLSID value found.
      O3 - HKU\S-1-5-21-899752424-1431124922-1543149501-1000\..\Toolbar\WebBrowser: (no name) - {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No CLSID value found.
      
      
      :Services
      
      :Reg
      
      :Files
      ipconfig /flushdns /c
      
      
      :Commands
      [purity]
      [resethosts]
      [emptytemp]
      [start explorer]
      [Reboot]
    • Then click the Run Fix button at the top. <--Not run Scan
    • Let the program run unhindered, reboot when it is done
    • Then post the results of the log it produces




    How is your system behaving now ???
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  3. #13
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    I don't know if this is normal but after rebooting from doing that fix windows loaded very slow. It then black screened for a minute or so but seems to be running okay now. However I can still not copy/paste or drag and drop files with out windows explorer crashing.

    All processes killed
    ========== OTL ==========
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{474dcbf4-0db1-4c6a-a014-1c2544e82698} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{474dcbf4-0db1-4c6a-a014-1c2544e82698}\ not found.
    Registry value HKEY_USERS\S-1-5-21-899752424-1431124922-1543149501-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{474DCBF4-0DB1-4C6A-A014-1C2544E82698} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{474DCBF4-0DB1-4C6A-A014-1C2544E82698}\ not found.
    Registry value HKEY_USERS\S-1-5-21-899752424-1431124922-1543149501-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{88C7F2AA-F93F-432C-8F0E-B7D85967A527} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}\ not found.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    < ipconfig /flushdns /c >
    Windows IP Configuration
    Successfully flushed the DNS Resolver Cache.
    C:\Users\Connor\Desktop\cmd.bat deleted successfully.
    C:\Users\Connor\Desktop\cmd.txt deleted successfully.
    ========== COMMANDS ==========
    C:\Windows\System32\drivers\etc\Hosts moved successfully.
    HOSTS file reset successfully

    [EMPTYTEMP]

    User: All Users

    User: Connor
    ->Temp folder emptied: 16875375 bytes
    ->Temporary Internet Files folder emptied: 1580088 bytes
    ->Java cache emptied: 4294167 bytes
    ->Google Chrome cache emptied: 242638704 bytes
    ->Flash cache emptied: 835 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 218537 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 6339399 bytes
    RecycleBin emptied: 19626 bytes

    Total Files Cleaned = 259.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 10272013_144003

    Files\Folders moved on Reboot...
    C:\Users\Connor\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...

  4. #14
    Security Expert ken545's Avatar
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    Go ahead and reboot again and lets make sure your back to normal. As far as dragging and dropping files , copying and pasting it may be a windows problem. If so I can link you to a good windows forum that can help you
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  5. #15
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    Everything seems to be running good now (besides the copy/paste and drag and drop). I would appreciate that link to where I can find help on the issue very much. Thank you so much for your time and help Ken!

  6. #16
    Security Expert ken545's Avatar
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    Really not sure what that problems is, why dont you do this.

    Go to this site and register, like Safer its free, use the same user name that your using here so I can find you and offer any advice they may need.

    www.whatthetech.com


    Once your registered than go to there windows forum and post, tell them that I helped you here and link them to this thread so they can see what we have done. Tell them as far as I can see your malware free but you still have issues with the copy and paste thing.

    http://forums.whatthetech.com/index.php?showforum=119


    See you over at WTT

    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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