win32.downloader.gen

[khikouyou]

Could anyone help me with this malware-trojan ? Spybot detects it but does not fix it.

Thank you

[tashi]

Hello khikouyou,

Can you try this please and keep us updated.

Hello,

If Spybot - Search & Destroy detected win32.downloader.gen and could not remove it.

Before starting a topic in the Malware Removal Forum for this particular issue please run Spybot-S&D as Administrator if you haven't already and see if that resolves the problem. It often does.

Spybot - Search & Destroy 2.0

Q: How can I get administrator rights under Windows Vista / Windows 7 / Windows 8?

A: Just right-click on the module’s icon you are about to run and select “Run as administrator”

Spybot - Search & Destroy 1.6.2

On Windows Vista and Windows 7, Spybot - Search & Destroy might tell you that you are not authorized to perform some actions, since they require Administrator rights. You can solve this problem as follows:

1. Right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
2. Choose Run as administrator from the context menu.

http://forums.spybot.info/showthread...downloader-gen

[khikouyou]

Hello khikouyou,

Can you try this please and keep us updated.



http://forums.spybot.info/showthread...downloader-gen

Thank you Tashi for answer.

I always run Spybot as an administrator. I did the procedure a couple of time and it does not work. As today, is the only problem Spybot was unable to solve.

Again, thank you for your help.

[tashi]

Hello khikouyou,

Someone can take a look at the system if you start a topic in the Malware Removal Forum where a volunteer analyst will advise when available.

First see that forum's FAQ which also includes instructions in post #2 on how to provide DDS and aswMBR logs, which are used in the preliminary analysis.

http://forums.spybot.info/showthread.php?t=288

Best regards.

[khikouyou]

Good morning Tashi,

Thank you for your answer.

I will follow your instructions.

Have a great day.

[tashi]

Good morning Tashi,
Have a great day.

Good morning khikouyou.

You too!