Qone8 Browser Hijacker - need help removing. I have attched the required logs.

[Sonnygertrude]

Hello,

My browser is hijacked by something called "Qone8". It replaces the Google avatar with one that looks like it but says Qone8.

I have done all the scans you requested below. Spybot detects no malware and runs clean so I did not post anything from Spybot.

DDS.txt:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16720
Run by Rachael at 20:49:22 on 2013-10-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5921.3949 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\FBAgent.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Google\Update\1.3.21.165\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.21.165\GoogleCrashHandler64.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\ASUS\P4G\BatteryLife.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdate.exe
C:\Program Files (x86)\ASUS\FaceLogon\sensorsrv.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe
C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\AsScrPro.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://accounts.google.com/ServiceLogin?continue=http%3A%2F%2Fwww.google.com%2Fig&followup=http%3A%2F%2Fwww.google.com%2Fig&service=ig&passive=true&cd=US&hl=en&nui=1&ltmpl=default
uDefault_Page_URL = hxxp://start.qone8.com/?type=hp&ts=1380487622&from=air&uid=TOSHIBAXMK7559GSXP_128LT2KCTXX128LT2KCT
mStart Page = hxxp://start.qone8.com/?type=hp&ts=1380487622&from=air&uid=TOSHIBAXMK7559GSXP_128LT2KCTXX128LT2KCT
mDefault_Page_URL = hxxp://start.qone8.com/?type=hp&ts=1380487622&from=air&uid=TOSHIBAXMK7559GSXP_128LT2KCTXX128LT2KCT
uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
uURLSearchHooks: {3bbd3c14-4c16-4989-8366-95bc9179779d} - <orphaned>
mWinlogon: Userinit = userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: SySaver: {2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3} -
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
mRun: [ASUSPRP] "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"
mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S
mRun: [SonicMasterTray] C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
mRun: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
mRun: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
mRun: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
mRun: [BrMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
StartupFolder: C:\Users\Rachael\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
StartupFolder: C:\Users\Rachael\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ASUSVI~1.LNK - C:\Program Files (x86)\ASUS\AsusVibe\AsusVibeLauncher.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\FANCYS~1.LNK - C:\Windows\Installer\{C944B4C5-1C4D-4D95-8AC0-7CEF13914131}\_77B5857C27147149171BE7.exe
uPolicies-Explorer: NoDriveAutoRun = dword:0
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Trusted Zone: starstable.com
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{818564F6-EB05-420E-94DB-B98DA29718BE} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{818564F6-EB05-420E-94DB-B98DA29718BE}\1424245495 : DHCPNameServer = 208.67.222.222 208.67.220.220
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs=
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://start.qone8.com/?type=hp&ts=1380487622&from=air&uid=TOSHIBAXMK7559GSXP_128LT2KCTXX128LT2KCT
x64-mDefault_Page_URL = hxxp://start.qone8.com/?type=hp&ts=1380487622&from=air&uid=TOSHIBAXMK7559GSXP_128LT2KCTXX128LT2KCT
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SynAsusAcpi] C:\Program Files (x86)\Synaptics\SynTP\SynAsusAcpi.exe
x64-Run: [AmIcoSinglun64] C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /SF3
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-6-18 247216]
R1 ATKWMIACPIIO;ATKWMIACPI Driver;C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys [2011-9-7 17536]
R2 AFBAgent;AFBAgent;C:\Windows\System32\FBAgent.exe [2012-1-31 379520]
R2 ASMMAP64;ASMMAP64;C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys [2009-7-2 15416]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2012-8-30 139616]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2012-1-31 2656280]
R3 asmthub3;ASMedia USB3 Hub Service;C:\Windows\System32\drivers\asmthub3.sys [2011-10-3 129512]
R3 asmtxhci;ASMEDIA XHCI Service;C:\Windows\System32\drivers\asmtxhci.sys [2011-10-3 394728]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-12-20 317440]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-12-20 169584]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-8-12 366600]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-10-18 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-2-18 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2011-2-18 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-12-27 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-10-20 20:47:24 633856 ----a-w- C:\Windows\System32\comctl32.dll
2013-10-20 20:46:56 124112 ----a-w- C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-10-20 20:46:56 102608 ----a-w- C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2013-10-20 20:46:55 983488 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2013-10-20 20:46:53 461312 ----a-w- C:\Windows\System32\scavengeui.dll
2013-10-20 20:43:25 965000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{E80B8E40-750A-42DB-8707-1E340D4D5720}\gapaengine.dll
2013-10-20 20:43:01 -------- d-----w- C:\SearchProtect
2013-10-20 20:42:03 10280728 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{A624F4F5-A6BE-4424-ACD8-9824F7B47B83}\mpengine.dll
2013-09-29 20:47:44 -------- d-----w- C:\Users\Rachael\AppData\Local\SySaver
2013-09-29 20:47:06 -------- d-----w- C:\ProgramData\eSafe
2013-09-29 20:44:18 9694160 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
.
==================== Find3M ====================
.
2013-10-20 20:58:22 45056 ----a-w- C:\Windows\SysWow64\acovcnt.exe
2013-10-20 20:38:20 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-20 20:38:20 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 23:27:48 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-09-22 23:27:48 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 22:54:50 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-09-22 22:54:50 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-09-21 03:38:39 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-09-21 03:30:24 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-09-21 02:48:36 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-21 02:39:47 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-09-14 01:10:19 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-08-05 02:25:45 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys
2013-08-02 02:14:57 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-08-02 02:13:34 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2013-08-02 01:50:42 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\Windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\Windows\System32\smss.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
.
============= FINISH: 20:49:42.56 ===============

aswMBR Log:

aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2013-10-20 20:54:22
-----------------------------
20:54:22.852 OS Version: Windows x64 6.1.7601 Service Pack 1
20:54:22.852 Number of processors: 4 586 0x2A07
20:54:22.852 ComputerName: RACHAEL-PC UserName: Rachael
20:54:23.672 Initialize success
20:54:32.442 AVAST engine download error: 0
20:54:36.712 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
20:54:36.722 Disk 0 Vendor: TOSHIBA_ GN00 Size: 715404MB BusType: 3
20:54:36.802 Disk 0 MBR read successfully
20:54:36.802 Disk 0 MBR scan
20:54:36.802 Disk 0 Windows 7 default MBR code
20:54:36.812 Disk 0 Partition 1 00 1C Hidd FAT32 LBA MSDOS5.0 25600 MB offset 2048
20:54:36.822 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 286161 MB offset 52430848
20:54:36.852 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 403641 MB offset 638488576
20:54:36.942 Disk 0 scanning C:\Windows\system32\drivers
20:54:42.332 Service scanning
20:55:08.852 Modules scanning
20:55:08.852 Disk 0 trace - called modules:
20:55:08.912 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys iaStor.sys
20:55:09.242 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80065c8060]
20:55:09.242 3 CLASSPNP.SYS[fffff88001c6243f] -> nt!IofCallDriver -> [0xfffffa8005f92e40]
20:55:09.242 5 ACPI.sys[fffff88000f2c7a1] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8005f96050]
20:55:09.252 Scan finished successfully
20:55:50.442 Disk 0 MBR has been saved successfully to "C:\Users\Rachael\Desktop\Spyware\aswMBR\Log 10-20-13\MBR.dat"
20:55:50.482 The log file has been saved successfully to "C:\Users\Rachael\Desktop\Spyware\aswMBR\Log 10-20-13\aswMBR.txt"

[ken545]

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Please download Malwarebytes from Here or Here

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Post the report please

[ken545]

Still need help ??

[ken545]

Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.