Removing the "Zero Access" trojan

[Peter_ca]

I have run Spybot (free) but the "Zero Access" Trojan that prevents any download is still infecting my Acer, Windows 7 Basic.

Anyone been able to get rid of this Trojan. ?

[tashi]

Hello Peter_ca,

To request assistance in this forum the FAQ includes guidelines in post #1 and instructions in post #2 on how to provide the preliminary DDS and aswMBR logs used for analysis.

http://forums.spybot.info/showthread.php?t=288

Then start a new topic providing the logs if possible so a volunteer analyst may advise when available, but if you cannot obtain logs please make note of the situation, provide details of the computer's current symptoms and wait for a response.

Best regards.