Computer ate some bad popcorn.net

[team-pb-and-j]

Sorry if this has been asked a million times...can't find anything searching the forum or site...

I have a friend who's infected with popcorn.net; I'd never heard of it before this, but from all I'm reading it sounds like a truly nasty piece of work.

Does spybot detect and remove it? If so, will it do so even if components have been removed (an add/remove programs has already been run, which apparently means that it is now uninstallable because a cancellation code was not entered prior to the remove).

If spybot doesn't, does anyone know of another program that does, or a set of reliable instructions for doing it manually? I've seen several sites that claim they know what they're doing, but I have no knowledge of their credentials/credibility.

Any help would be much appreciated. They're completely screwed at the moment, can't get past the startup screen to even get on the web.

:(

[chefdp]

tell him to download hijack this and post it here so we can see what is going on. at the mean time I will look for a fix. might have found already just want to read on it.

[tashi]

tell him to download hijack this and post it here so we can see what is going on. at the mean time I will look for a fix. might have found already just want to read on it.

Both of you please see:
"BEFORE you POST" -Preliminary Steps

team-pb-and-j, please read the procedure in that link then start your own thread in the malware forum here:
Malware Removal Forum

An authorised helper will advise you as soon as available.

Cheers.

[chefdp]

it's download ware not malware. Little different in my book. I found this popcorn make several entries in your registry. this is bigger then malware and was just trying to help soneone out. With your permission can i continue to do so. As my job is to fix computers problems such as viruses ect.

[tashi]

Hello chefdp.

You asked for a HJT log.

Please do not post hjt logs in the Spybot forum


BEFORE you post and who will advise you. Preliminary Steps

Only authorized helpers may assist in the removal of malware.
Helpers, Warriors, Experts and Team Spybot.

Best wishes.

[tashi]

At this time I would also remind our members that if another member contacts you via pm offering advice, that you take such advice at your own risk.

As with any advice given no matter who supplies it.

However our malware forum helpers are known and trained in the anti-spyware community and spend time keeping up to date with the latest infections.

A sampling of training places:
Classroom.
Malware University.
Boot Camp Admission.
GTG University

[jenhippiechic]

ok, i just removed popcorn, here is how:

go to hxxp//www.popcorn.net/login.html?uri=/customerservice

select general customer support issues and continue

you will be prompted for a name and email and there is a box to enter your question, dont fill anything out, just click continue you will be directed to a free instant cancel click here.

[kevarc]

I had this and it was a total pain to remove. I didn't go through their site. I just don't really trust them.

[tashi]

Anyone who has a pest Spybot-S&D is not removing, please post in our malware removal forum after following the instructions here:
"BEFORE you POST" -Preliminary Steps

If you have files for undetected infections, (not viruses) please sent them zipped to: detections(AT)spybot.info

Cheers.