Hi zanny
Download TFC to your desktop
- Close any open windows.
- Double click the TFC icon to run the program
- TFC will close all open programs itself in order to run,
- Click the Start button to begin the process.
- Allow TFC to run uninterrupted.
- The program should not take long to finish it's job
- Once its finished it should automatically reboot your machine,
- if it doesn't, manually reboot to ensure a complete clean
Next
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected .
- When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
- Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Next
ESET Online Scanner
I'd like us to scan your machine with ESET OnlineScan
Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan- Click the button.
- For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on to download the ESET Smart Installer. Save it to your desktop.
- Double click on the icon on your desktop.
- Check
- Click the button.
- Accept any security warnings from your browser.
- Check
- Make sure that the option "Remove found threats" is Unchecked
- Push the Start button.
- ESET will then download updates for itself, install itself, and begin
scanning your computer. Please be patient as this can take some time.- When the scan completes, push
- Push , and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
- Push the Back button.
- Select Uninstall application on close check box and push
Please let me know how your machine is running and if there are any outstanding issues
On your next reply please post :
- MBAM report
- Eset report
Let me know if you have any problems in performing with the steps above or any questions you may have.
Good Day!