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Thread: Malware Problem

  1. 2014-02-16, 17:29 #1
    newenglandhiker
    newenglandhiker is offline
    Junior Member
    Join Date
    Dec 2007
    Posts
    16

    Default Malware Problem

    Good morning,

    First, thank you in advance for whatever help you can provide.

    My laptop is showing the following symptoms, which I have been told are consistent with malware. I am running Windows 7 Home version.
    1. Translucent icons on my desktop. They function normally (ie, they open up the appropriate file when I click on them) but I can see through them.
    2. I can no longer find my "desktop" when I try to open or save a file. It's no longer listed as an option for me to save files to and I can't find it.
    3. It's probably a coincidence, but I also started getting notices for "Catalyst Control Center: Host application has stopped working" on start-up right about the same time that my desktop icons went translucent and my desktop was hidden.
    4. I typically run Google Chrome as my browser and it has been more unstable than usual.

    I took the following steps trying to fix the problem:
    a. I downloaded SpyBot but then read this post and uninstalled it.
    b. I downloaded and ran the MS Malicious Software Removal Tool. No improvement.

    Per the stickies in this forum I have taken the following steps:
    i. I went to the ERUNT site but it was not clear to me that I should run that program in Windows 7, so I did not attempt it. Please advise.
    ii. I downloaded DDS per instructions and obtained a dds.txt report and an attach.txt report. I have copied the dds.txt report into this post per instructions.
    iii. However, when I try to compress the attach.txt report the only option I read under "Send to" is to send it to my E: drive; I do not have the option to send to a Compressd File and therefore seem unable to compress the report for you. I do have the attach.txt report on my desktop but since I cannot compress it I have NOT attached it in uncompressed form to this post. Please advise.

    Thank you again for your assistance.

    * * * * *

    DDS Report - 16Feb2014

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 11.0.9600.16518
    Run by Fitzgerald at 10:26:06 on 2014-02-16
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8140.5032 [GMT -5:00]
    .
    AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Program Files\IDT\WDM\STacSV64.exe
    C:\Windows\system32\Hpservice.exe
    C:\Windows\System32\WUDFHost.exe
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
    C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\svchost.exe -k WbioSvcGroup
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\IDT\WDM\AESTSr64.exe
    C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
    C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
    C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
    C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
    C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe
    C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
    C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe
    C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
    C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe
    C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
    C:\Program Files\IDT\WDM\sttray64.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
    C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
    C:\Windows\splwow64.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
    C:\Users\Fitzgerald\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uSearch Bar = hxxp://www.google.com/ie
    uSearch Page = hxxp://www.google.com
    uDefault_Search_URL = hxxp://www.google.com/ie
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mWinlogon: Userinit = userinit.exe
    BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
    BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ips\ipsbho.dll
    BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
    BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
    BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
    TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
    TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
    TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
    uRun: [Google Update] "C:\Users\Fitzgerald\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    uRun: [Facebook Update] "C:\Users\Fitzgerald\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
    uRun: [Google+ Auto Backup] "C:\Users\Fitzgerald\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
    mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    StartupFolder: C:\Users\FITZGE~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
    IE: Clip selection - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3
    IE: Clip this page - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1
    IE: Clip URL - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
    IE: New Note - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\NewNote.html
    IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    TCP: NameServer = 192.168.1.1
    TCP: Interfaces\{98A73327-3279-4DFB-876E-5722B31E1BE8} : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{98A73327-3279-4DFB-876E-5722B31E1BE8}\3555353402055726C69636 : DHCPNameServer = 192.168.0.32 8.8.8.8
    TCP: Interfaces\{98A73327-3279-4DFB-876E-5722B31E1BE8}\37072796E6768696C6C6 : DHCPNameServer = 68.105.28.16 68.105.29.16
    TCP: Interfaces\{98A73327-3279-4DFB-876E-5722B31E1BE8}\C4568735B696F554874756E6465646 : DHCPNameServer = 10.0.1.2
    TCP: Interfaces\{FDB7A02F-86D5-4A54-B039-883E485C208D} : DHCPNameServer = 150.100.2.6
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    x64-BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\x64\IEBHO.dll
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Run: [SetDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
    x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
    x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
    x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
    x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-8-2 55856]
    R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1309010.00E\symds64.sys [2013-2-6 451192]
    R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1309010.00E\symefa64.sys [2013-2-6 1129120]
    R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20120619.001\BHDrvx64.sys [2012-6-18 1161376]
    R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1309010.00E\ccsetx64.sys [2013-2-6 167072]
    R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\IPSDefs\20120622.001\IDSviA64.sys [2012-6-18 509088]
    R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\ironx64.sys [2013-2-6 190072]
    R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\symnets.sys [2013-2-6 405624]
    R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-30 169408]
    R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-1-16 89600]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-5-31 204288]
    R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-8-31 1166848]
    R2 BTHSSecurityMgr;Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]
    R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe [2011-5-6 263496]
    R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
    R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
    R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-27 30520]
    R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-7-11 26680]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-10-17 13592]
    R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-1-16 2413056]
    R2 jhi_service;Intel(R) Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]
    R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccsvchst.exe [2013-2-6 138272]
    R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
    R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-10-9 3275136]
    R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2011-10-17 2656280]
    R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
    R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-6-5 138912]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-10-17 317440]
    R3 intelkmd;intelkmd;C:\Windows\System32\drivers\igdpmd64.sys [2012-5-31 12289472]
    R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2012-1-16 91648]
    R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2012-1-16 208896]
    R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2011-10-17 338536]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-10-17 428136]
    R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2011-2-16 42392]
    S2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe --> C:\Program Files (x86)\MyPC Backup\BackupStack.exe [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-11-9 160944]
    S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
    S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-1 183560]
    S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
    S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-2-12 111616]
    S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-7-27 340240]
    S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
    S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
    S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-12-31 1255736]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2014-02-14 13:23:07 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6D197074-CFB7-45D4-B35C-54F8E2709C4D}\mpengine.dll
    2014-02-12 14:52:32 548864 ----a-w- C:\Windows\System32\vbscript.dll
    2014-02-12 14:52:32 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2014-02-12 13:30:00 1882112 ----a-w- C:\Windows\System32\msxml3.dll
    2014-02-09 15:34:13 -------- d-----w- C:\Users\Fitzgerald\AppData\Local\CrashDumps
    2014-02-04 21:51:09 3544968 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
    2014-01-21 14:28:32 -------- d-----w- C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
    2014-01-19 23:19:13 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
    2014-01-19 23:19:10 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
    .
    ==================== Find3M ====================
    .
    2014-02-06 11:30:46 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
    2014-02-06 11:30:12 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
    2014-02-06 11:07:39 66048 ----a-w- C:\Windows\System32\iesetup.dll
    2014-02-06 11:06:47 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
    2014-02-06 10:49:03 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
    2014-02-06 10:48:45 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
    2014-02-06 10:48:11 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-02-06 10:20:26 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2014-02-06 10:11:37 5768704 ----a-w- C:\Windows\System32\jscript9.dll
    2014-02-06 10:01:36 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2014-02-06 10:00:46 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
    2014-02-06 09:50:32 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
    2014-02-06 09:47:22 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2014-02-06 09:46:27 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
    2014-02-06 09:25:36 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2014-02-06 09:24:52 2334208 ----a-w- C:\Windows\System32\wininet.dll
    2014-02-06 09:09:30 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2014-02-06 08:41:35 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
    2014-02-04 21:51:10 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2014-02-04 21:51:10 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2014-01-03 20:17:02 4558848 ----a-w- C:\Windows\SysWow64\GPhotos.scr
    2013-12-24 23:09:41 1987584 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
    2013-12-24 22:48:32 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
    2013-12-18 11:13:56 270496 ------w- C:\Windows\System32\MpSigStub.exe
    2013-12-06 02:30:08 2048 ----a-w- C:\Windows\System32\msxml3r.dll
    2013-12-06 02:02:08 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
    2013-12-06 02:02:08 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll
    2013-12-04 02:27:33 485888 ----a-w- C:\Windows\System32\secproc_isv.dll
    2013-12-04 02:27:33 123392 ----a-w- C:\Windows\System32\secproc_ssp_isv.dll
    2013-12-04 02:27:33 123392 ----a-w- C:\Windows\System32\secproc_ssp.dll
    2013-12-04 02:27:16 488448 ----a-w- C:\Windows\System32\secproc.dll
    2013-12-04 02:26:32 528384 ----a-w- C:\Windows\System32\msdrm.dll
    2013-12-04 02:16:51 658432 ----a-w- C:\Windows\System32\RMActivate_isv.exe
    2013-12-04 02:16:51 626176 ----a-w- C:\Windows\System32\RMActivate.exe
    2013-12-04 02:16:50 552960 ----a-w- C:\Windows\System32\RMActivate_ssp_isv.exe
    2013-12-04 02:16:48 553984 ----a-w- C:\Windows\System32\RMActivate_ssp.exe
    2013-12-04 02:03:20 87040 ----a-w- C:\Windows\SysWow64\secproc_ssp_isv.dll
    2013-12-04 02:03:20 87040 ----a-w- C:\Windows\SysWow64\secproc_ssp.dll
    2013-12-04 02:03:20 423936 ----a-w- C:\Windows\SysWow64\secproc_isv.dll
    2013-12-04 02:03:08 428032 ----a-w- C:\Windows\SysWow64\secproc.dll
    2013-12-04 02:02:06 390144 ----a-w- C:\Windows\SysWow64\msdrm.dll
    2013-12-04 01:54:14 510976 ----a-w- C:\Windows\SysWow64\RMActivate_ssp.exe
    2013-12-04 01:54:10 594944 ----a-w- C:\Windows\SysWow64\RMActivate_isv.exe
    2013-12-04 01:54:09 572416 ----a-w- C:\Windows\SysWow64\RMActivate.exe
    2013-12-04 01:54:06 508928 ----a-w- C:\Windows\SysWow64\RMActivate_ssp_isv.exe
    2013-11-27 01:41:37 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
    2013-11-27 01:41:15 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
    2013-11-27 01:41:11 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
    2013-11-27 01:41:11 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
    2013-11-27 01:41:09 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
    2013-11-27 01:41:06 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
    2013-11-27 01:41:03 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
    2013-11-26 11:40:00 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
    2013-11-26 10:32:56 3156480 ----a-w- C:\Windows\System32\win32k.sys
    2013-11-26 08:16:50 3419136 ----a-w- C:\Windows\SysWow64\d2d1.dll
    2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
    2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
    2013-11-22 22:48:21 3928064 ----a-w- C:\Windows\System32\d2d1.dll
    .
    ============= FINISH: 10:26:48.16 ===============

    * * * * *

    assMBR Log: 16Feb2014

    aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
    Run date: 2014-02-16 10:57:30
    -----------------------------
    10:57:30.716 OS Version: Windows x64 6.1.7601 Service Pack 1
    10:57:30.716 Number of processors: 8 586 0x2A07
    10:57:30.717 ComputerName: FITZGERALD-HP UserName: Fitzgerald
    10:57:32.590 Initialize success
    10:59:25.771 AVAST engine defs: 14021600
    11:00:01.276 The log file has been saved successfully to "C:\Users\Fitzgerald\Documents\aswMBR.txt"
    11:00:32.863 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
    11:00:32.869 Disk 0 Vendor: TOSHIBA_ GL00 Size: 953869MB BusType: 3
    11:00:32.999 Disk 0 MBR read successfully
    11:00:33.007 Disk 0 MBR scan
    11:00:33.018 Disk 0 Windows 7 default MBR code
    11:00:33.030 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
    11:00:33.047 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 933006 MB offset 409600
    11:00:33.079 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 20560 MB offset 1911205888
    11:00:33.102 Disk 0 Partition 4 00 0C FAT32 LBA MSDOS5.0 102 MB offset 1953312768
    11:00:33.248 Disk 0 scanning C:\Windows\system32\drivers
    11:00:43.439 Service scanning
    11:01:30.237 Modules scanning
    11:01:30.243 Disk 0 trace - called modules:
    11:01:30.313 ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys iaStor.sys hal.dll
    11:01:30.317 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8008376790]
    11:01:30.320 3 CLASSPNP.SYS[fffff880011cc43f] -> nt!IofCallDriver -> [0xfffffa800826cb10]
    11:01:30.324 5 hpdskflt.sys[fffff88001a6e189] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800812e050]
    11:01:32.139 AVAST engine scan C:\Windows
    11:01:34.927 AVAST engine scan C:\Windows\system32
    11:04:40.841 AVAST engine scan C:\Windows\system32\drivers
    11:04:59.731 AVAST engine scan C:\Users\Fitzgerald
    11:10:02.050 AVAST engine scan C:\ProgramData
    11:14:09.344 Scan finished successfully
    11:15:40.902 Disk 0 MBR has been saved successfully to "C:\Users\Fitzgerald\Documents\MBR.dat"
    11:15:40.906 The log file has been saved successfully to "C:\Users\Fitzgerald\Documents\aswMBR.txt"
  2. 2014-02-17, 00:07 #2
    Dakeyras
    Dakeyras is offline
    Security Expert-Emeritus Dakeyras's Avatar
    Join Date
    Sep 2008
    Location
    The Tundra
    Posts
    1,173

    Default

    Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post the appropriate logs in the Malware Removal forum and wait for help.
    Hi and welcome back to Safer Networking.

    I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

    • I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for this issue on this machine!
    • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Refrain from running self fixes as this will hinder the malware removal process.
    • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
    • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

    Before we start:

    Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    Because of this, I advise you to backup any personal files and folders before you start.

    Next:

    What you mentioned(posted) about the current symptoms is acknowledged and I propose we work outside the actual Windows environment for the time being so I am better able to ascertain what the the root cause of the current issues may be.

    So lets check if the following will reveal anything as follows...

    Scan with Farbar Recovery Scan Tool:

    Please download and save Farbar Recovery Scan Tool 64-Bit to a Flash/USB drive.

    Then insert the Flash/USB drive into your machine....

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:

    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt

    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste the contents of the aforementioned notepad file in your next reply.
    Mammuthus Hibernian Scouserus, member of ASAP and UNITE.
  3. 2014-02-19, 14:56 #3
    newenglandhiker
    newenglandhiker is offline
    Junior Member
    Join Date
    Dec 2007
    Posts
    16

    Default

    Good morning Dakeyrus,

    Thanks so much for your assistance. Your instructions were very clear and easily understood.

    Following is the FRST log that you requested. FYI, after I completed the scan I had to restart my laptop in order to copy the log and send you this post. Thus, the Farber tool is no longer open but the flash drive (with the tool loaded onto it) is still in the laptop.


    * * * * *

    Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 18-02-2014
    Ran by SYSTEM on MININT-3CPE0TH on 19-02-2014 08:41:51
    Running from H:\
    Windows 7 Home Premium (X64) OS Language: English(US)
    Internet Explorer Version 11
    Boot Mode: Recovery

    The current controlset is ControlSet001
    ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.


    The only official download link for FRST:
    Download link for 32-Bit version: http://www.bleepingcomputer.com/down...an-tool/dl/81/
    Download link for 64-Bit Version: http://www.bleepingcomputer.com/down...an-tool/dl/82/
    Download link from any site other than Bleeping Computer is unpermitted or outdated.
    See tutorial for FRST: http://www.geekstogo.com/forum/topic...ery-scan-tool/

    ==================== Registry (Whitelisted) ==================

    HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2799912 2012-01-16] (Synaptics Incorporated)
    HKLM\...\Run: [SetDefault] - C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe [42808 2011-06-27] (Hewlett-Packard Development Company, L.P.)
    HKLM\...\Run: [AdobeAAMUpdater-1.0] - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [497648 2010-07-29] (Adobe Systems Incorporated)
    HKLM\...\Run: [IntelPAN] - C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe [1935120 2011-07-27] (Intel(R) Corporation)
    HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [1128448 2012-01-16] (IDT, Inc.)
    HKLM-x32\...\Run: [IAStorIcon] - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [284440 2011-05-20] (Intel Corporation)
    HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [336384 2011-03-15] (Advanced Micro Devices, Inc.)
    HKLM-x32\...\Run: [NUSB3MON] - C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe [113288 2012-01-16] (Renesas Electronics Corporation)
    HKLM-x32\...\Run: [] - [X]
    HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe [40312 2013-12-18] (Adobe Systems Incorporated)
    HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
    HKLM-x32\...\Run: [HPOSD] - C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe [379960 2011-08-19] (Hewlett-Packard Development Company, L.P.)
    HKLM-x32\...\Run: [HP Quick Launch] - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [574008 2011-07-11] (Hewlett-Packard Development Company, L.P.)
    HKLM\...\RunOnce: [NCPluginUpdater] - "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update [21720 2014-01-28] (Hewlett-Packard)
    Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
    HKU\Fitzgerald\...\Run: [Google Update] - C:\Users\Fitzgerald\AppData\Local\Google\Update\GoogleUpdate.exe [136176 2011-12-25] (Google Inc.)
    HKU\Fitzgerald\...\Run: [Facebook Update] - C:\Users\Fitzgerald\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-07-11] (Facebook Inc.)
    HKU\Fitzgerald\...\Run: [Google+ Auto Backup] - "C:\Users\Fitzgerald\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
    Startup: C:\Users\Fitzgerald\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteClipper.lnk
    ShortcutTarget: EvernoteClipper.lnk -> C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe (Evernote Corp., 305 Walnut Street, Redwood City, CA 94063)

    ==================== Services (Whitelisted) =================

    S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-07-27] ()
    S2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe [138272 2012-06-15] (Symantec Corporation)
    S2 BackupStack; C:\Program Files (x86)\MyPC Backup\BackupStack.exe [X]

    ==================== Drivers (Whitelisted) ====================

    S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20120619.001\BHDrvx64.sys [1161376 2012-06-18] (Symantec Corporation)
    S1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1309010.00E\ccSetx64.sys [167072 2012-06-06] (Symantec Corporation)
    S1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-06-07] (Symantec Corporation)
    S3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [138912 2012-06-05] (Symantec Corporation)
    S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\IPSDefs\20120622.001\IDSvia64.sys [509088 2012-06-18] (Symantec Corporation)
    S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\VirusDefs\20120621.002\ENG64.SYS [120440 2012-06-21] (Symantec Corporation)
    S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\VirusDefs\20120621.002\EX64.SYS [2068600 2012-06-21] (Symantec Corporation)
    S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1309010.00E\SRTSP64.SYS [737952 2012-07-05] (Symantec Corporation)
    S1 SRTSPX; C:\Windows\system32\drivers\NISx64\1309010.00E\SRTSPX64.SYS [37536 2012-07-05] (Symantec Corporation)
    S0 SymDS; C:\Windows\System32\drivers\NISx64\1309010.00E\SYMDS64.SYS [451192 2011-05-16] (Symantec Corporation)
    S0 SymEFA; C:\Windows\System32\drivers\NISx64\1309010.00E\SYMEFA64.SYS [1129120 2012-05-21] (Symantec Corporation)
    S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [175736 2012-03-31] (Symantec Corporation)
    S1 SymIRON; C:\Windows\system32\drivers\NISx64\1309010.00E\Ironx64.SYS [190072 2012-04-17] (Symantec Corporation)
    S1 SymNetS; C:\Windows\System32\Drivers\NISx64\1309010.00E\SYMNETS.SYS [405624 2012-04-17] (Symantec Corporation)

    ==================== NetSvcs (Whitelisted) ===================


    ==================== One Month Created Files and Folders ========

    2014-02-19 05:16 - 2014-02-19 08:41 - 00000000 ____D () C:\FRST
    2014-02-16 08:15 - 2014-02-16 08:15 - 00002242 _____ () C:\Users\Fitzgerald\Documents\aswMBR.txt
    2014-02-16 08:15 - 2014-02-16 08:15 - 00000512 _____ () C:\Users\Fitzgerald\Documents\MBR.dat
    2014-02-16 07:57 - 2014-02-16 07:57 - 04745728 _____ (AVAST Software) C:\Users\Fitzgerald\Downloads\aswMBR.exe
    2014-02-16 07:26 - 2014-02-16 07:26 - 00026396 _____ () C:\Users\Fitzgerald\Desktop\dds.txt
    2014-02-16 07:26 - 2014-02-16 07:26 - 00010209 _____ () C:\Users\Fitzgerald\Desktop\attach.txt
    2014-02-16 07:25 - 2014-02-16 07:25 - 00688992 ____R (Swearware) C:\Users\Fitzgerald\Downloads\dds.scr
    2014-02-14 12:36 - 2014-02-14 12:36 - 25640672 _____ (Microsoft Corporation) C:\Users\Fitzgerald\Downloads\Windows-KB890830-x64-V5.9.exe
    2014-02-14 12:27 - 2014-02-14 12:27 - 13670584 _____ (Microsoft Corporation) C:\Users\Fitzgerald\Downloads\mseinstall.exe
    2014-02-12 06:52 - 2013-12-21 01:53 - 00548864 _____ (Microsoft Corporation) C:\Windows\System32\vbscript.dll
    2014-02-12 06:52 - 2013-12-21 00:56 - 00454656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
    2014-02-12 06:51 - 2014-02-06 04:16 - 23170048 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
    2014-02-12 06:51 - 2014-02-06 03:30 - 02724864 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
    2014-02-12 06:51 - 2014-02-06 03:30 - 00004096 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollectorres.dll
    2014-02-12 06:51 - 2014-02-06 03:12 - 02765824 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
    2014-02-12 06:51 - 2014-02-06 03:07 - 00066048 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
    2014-02-12 06:51 - 2014-02-06 03:06 - 00048640 _____ (Microsoft Corporation) C:\Windows\System32\ieetwproxystub.dll
    2014-02-12 06:51 - 2014-02-06 02:57 - 00053760 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
    2014-02-12 06:51 - 2014-02-06 02:56 - 00033792 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
    2014-02-12 06:51 - 2014-02-06 02:52 - 00574976 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
    2014-02-12 06:51 - 2014-02-06 02:49 - 00139264 _____ (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
    2014-02-12 06:51 - 2014-02-06 02:48 - 00708608 _____ (Microsoft Corporation) C:\Windows\System32\jscript9diag.dll
    2014-02-12 06:51 - 2014-02-06 02:48 - 00111616 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollector.exe
    2014-02-12 06:51 - 2014-02-06 02:38 - 17103872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
    2014-02-12 06:51 - 2014-02-06 02:32 - 00218624 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
    2014-02-12 06:51 - 2014-02-06 02:20 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
    2014-02-12 06:51 - 2014-02-06 02:17 - 00195584 _____ (Microsoft Corporation) C:\Windows\System32\msrating.dll
    2014-02-12 06:51 - 2014-02-06 02:11 - 05768704 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
    2014-02-12 06:51 - 2014-02-06 02:01 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
    2014-02-12 06:51 - 2014-02-06 02:00 - 00051200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
    2014-02-12 06:51 - 2014-02-06 01:57 - 02168320 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
    2014-02-12 06:51 - 2014-02-06 01:57 - 00627200 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
    2014-02-12 06:51 - 2014-02-06 01:52 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
    2014-02-12 06:51 - 2014-02-06 01:52 - 00032768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
    2014-02-12 06:51 - 2014-02-06 01:50 - 02041856 _____ (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
    2014-02-12 06:51 - 2014-02-06 01:49 - 00440832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
    2014-02-12 06:51 - 2014-02-06 01:47 - 00112128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
    2014-02-12 06:51 - 2014-02-06 01:46 - 00553472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
    2014-02-12 06:51 - 2014-02-06 01:25 - 04244480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
    2014-02-12 06:51 - 2014-02-06 01:25 - 00164864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
    2014-02-12 06:51 - 2014-02-06 01:24 - 02334208 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
    2014-02-12 06:51 - 2014-02-06 01:22 - 13051392 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
    2014-02-12 06:51 - 2014-02-06 01:13 - 00524288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
    2014-02-12 06:51 - 2014-02-06 01:09 - 01964032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
    2014-02-12 06:51 - 2014-02-06 01:03 - 11266048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
    2014-02-12 06:51 - 2014-02-06 00:55 - 01393664 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
    2014-02-12 06:51 - 2014-02-06 00:41 - 01820160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
    2014-02-12 06:51 - 2014-02-06 00:40 - 00817664 _____ (Microsoft Corporation) C:\Windows\System32\ieapfltr.dll
    2014-02-12 06:51 - 2014-02-06 00:36 - 01156096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
    2014-02-12 06:51 - 2014-02-06 00:34 - 00703488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
    2014-02-12 05:30 - 2013-12-31 15:05 - 00420008 _____ () C:\Windows\SysWOW64\locale.nls
    2014-02-12 05:30 - 2013-12-31 15:04 - 00420008 _____ () C:\Windows\System32\locale.nls
    2014-02-12 05:30 - 2013-12-05 18:30 - 01882112 _____ (Microsoft Corporation) C:\Windows\System32\msxml3.dll
    2014-02-12 05:29 - 2013-12-24 15:09 - 01987584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\d3d10warp.dll
    2014-02-12 05:29 - 2013-12-24 14:48 - 02565120 _____ (Microsoft Corporation) C:\Windows\System32\d3d10warp.dll
    2014-02-12 05:29 - 2013-12-05 18:30 - 00002048 _____ (Microsoft Corporation) C:\Windows\System32\msxml3r.dll
    2014-02-12 05:29 - 2013-12-05 18:02 - 01237504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll
    2014-02-12 05:29 - 2013-12-05 18:02 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3r.dll
    2014-02-12 05:29 - 2013-12-03 18:27 - 00488448 _____ (Microsoft Corporation) C:\Windows\System32\secproc.dll
    2014-02-12 05:29 - 2013-12-03 18:27 - 00485888 _____ (Microsoft Corporation) C:\Windows\System32\secproc_isv.dll
    2014-02-12 05:29 - 2013-12-03 18:27 - 00123392 _____ (Microsoft Corporation) C:\Windows\System32\secproc_ssp_isv.dll
    2014-02-12 05:29 - 2013-12-03 18:27 - 00123392 _____ (Microsoft Corporation) C:\Windows\System32\secproc_ssp.dll
    2014-02-12 05:29 - 2013-12-03 18:26 - 00528384 _____ (Microsoft Corporation) C:\Windows\System32\msdrm.dll
    2014-02-12 05:29 - 2013-12-03 18:16 - 00658432 _____ (Microsoft Corporation) C:\Windows\System32\RMActivate_isv.exe
    2014-02-12 05:29 - 2013-12-03 18:16 - 00626176 _____ (Microsoft Corporation) C:\Windows\System32\RMActivate.exe
    2014-02-12 05:29 - 2013-12-03 18:16 - 00553984 _____ (Microsoft Corporation) C:\Windows\System32\RMActivate_ssp.exe
    2014-02-12 05:29 - 2013-12-03 18:16 - 00552960 _____ (Microsoft Corporation) C:\Windows\System32\RMActivate_ssp_isv.exe
    2014-02-12 05:29 - 2013-12-03 18:03 - 00428032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secproc.dll
    2014-02-12 05:29 - 2013-12-03 18:03 - 00423936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secproc_isv.dll
    2014-02-12 05:29 - 2013-12-03 18:03 - 00087040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secproc_ssp_isv.dll
    2014-02-12 05:29 - 2013-12-03 18:03 - 00087040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secproc_ssp.dll
    2014-02-12 05:29 - 2013-12-03 18:02 - 00390144 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msdrm.dll
    2014-02-12 05:29 - 2013-12-03 17:54 - 00594944 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RMActivate_isv.exe
    2014-02-12 05:29 - 2013-12-03 17:54 - 00572416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RMActivate.exe
    2014-02-12 05:29 - 2013-12-03 17:54 - 00510976 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RMActivate_ssp.exe
    2014-02-12 05:29 - 2013-12-03 17:54 - 00508928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RMActivate_ssp_isv.exe
    2014-02-12 05:29 - 2013-11-26 00:16 - 03419136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\d2d1.dll
    2014-02-12 05:29 - 2013-11-22 14:48 - 03928064 _____ (Microsoft Corporation) C:\Windows\System32\d2d1.dll
    2014-02-09 07:34 - 2014-02-09 07:35 - 00000000 ____D () C:\Users\Fitzgerald\AppData\Local\CrashDumps
    2014-02-06 07:59 - 2014-02-06 07:59 - 00000018 _____ () C:\Users\Fitzgerald\Downloads\text_0.txt
    2014-02-05 09:31 - 2014-02-05 09:31 - 00262144 _____ () C:\Windows\Minidump\020514-40903-01.dmp
    2014-02-04 13:51 - 2014-02-04 13:51 - 03544968 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
    2014-02-01 11:06 - 2014-02-14 12:31 - 00001032 _____ () C:\Windows\wininit.ini
    2014-01-25 13:56 - 2014-01-25 13:56 - 04901896 _____ (Adobe Systems Inc.) C:\Users\Fitzgerald\Documents\Shockwave_Installer_Slim.exe
    2014-01-21 06:33 - 2014-02-17 13:16 - 00003216 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForFitzgerald
    2014-01-21 06:32 - 2014-02-18 05:29 - 00000352 _____ () C:\Windows\Tasks\HPCeeScheduleForFitzgerald.job
    2014-01-21 06:32 - 2014-01-21 06:32 - 00002217 _____ () C:\Users\Fitzgerald\Desktop\HP Support Assistant.lnk
    2014-01-21 06:28 - 2014-01-21 06:28 - 00000000 ____D () C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}

    ==================== One Month Modified Files and Folders =======

    2014-02-19 08:41 - 2014-02-19 05:16 - 00000000 ____D () C:\FRST
    2014-02-19 05:31 - 2011-10-17 07:39 - 01357268 _____ () C:\Windows\WindowsUpdate.log
    2014-02-19 05:18 - 2011-12-25 10:48 - 00003966 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{E6E76897-C50F-4EEE-86E2-6044E2F3768B}
    2014-02-19 05:17 - 2009-07-13 21:13 - 00726444 _____ () C:\Windows\System32\PerfStringBackup.INI
    2014-02-19 05:06 - 2009-07-13 20:45 - 00032064 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    2014-02-19 05:06 - 2009-07-13 20:45 - 00032064 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    2014-02-19 04:58 - 2009-07-13 21:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
    2014-02-19 04:58 - 2009-07-13 20:51 - 00081690 _____ () C:\Windows\setupact.log
    2014-02-18 19:51 - 2014-01-03 16:41 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
    2014-02-18 19:41 - 2011-12-25 11:28 - 00000928 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000UA.job
    2014-02-18 19:06 - 2012-01-21 15:29 - 00000948 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000UA.job
    2014-02-18 05:29 - 2014-01-21 06:32 - 00000352 _____ () C:\Windows\Tasks\HPCeeScheduleForFitzgerald.job
    2014-02-17 15:39 - 2012-01-21 15:29 - 00000926 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000Core.job
    2014-02-17 13:16 - 2014-01-21 06:33 - 00003216 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForFitzgerald
    2014-02-17 13:16 - 2012-01-06 19:45 - 00000000 _____ () C:\Windows\System32\HP_ActiveX_Patch_NOT_DETECTED.txt
    2014-02-17 13:16 - 2011-12-29 10:38 - 00000052 _____ () C:\Windows\SysWOW64\DOErrors.log
    2014-02-17 11:41 - 2011-12-25 11:28 - 00000876 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000Core.job
    2014-02-16 08:15 - 2014-02-16 08:15 - 00002242 _____ () C:\Users\Fitzgerald\Documents\aswMBR.txt
    2014-02-16 08:15 - 2014-02-16 08:15 - 00000512 _____ () C:\Users\Fitzgerald\Documents\MBR.dat
    2014-02-16 07:57 - 2014-02-16 07:57 - 04745728 _____ (AVAST Software) C:\Users\Fitzgerald\Downloads\aswMBR.exe
    2014-02-16 07:26 - 2014-02-16 07:26 - 00026396 _____ () C:\Users\Fitzgerald\Desktop\dds.txt
    2014-02-16 07:26 - 2014-02-16 07:26 - 00010209 _____ () C:\Users\Fitzgerald\Desktop\attach.txt
    2014-02-16 07:25 - 2014-02-16 07:25 - 00688992 ____R (Swearware) C:\Users\Fitzgerald\Downloads\dds.scr
    2014-02-14 12:36 - 2014-02-14 12:36 - 25640672 _____ (Microsoft Corporation) C:\Users\Fitzgerald\Downloads\Windows-KB890830-x64-V5.9.exe
    2014-02-14 12:32 - 2014-01-19 15:19 - 00000000 ____D () C:\Program Files (x86)\Spybot - Search & Destroy 2
    2014-02-14 12:32 - 2010-11-20 19:47 - 00064624 _____ () C:\Windows\PFRO.log
    2014-02-14 12:31 - 2014-02-01 11:06 - 00001032 _____ () C:\Windows\wininit.ini
    2014-02-14 12:31 - 2014-01-19 15:19 - 00000000 ____D () C:\ProgramData\Spybot - Search & Destroy
    2014-02-14 12:27 - 2014-02-14 12:27 - 13670584 _____ (Microsoft Corporation) C:\Users\Fitzgerald\Downloads\mseinstall.exe
    2014-02-13 11:36 - 2011-12-25 11:28 - 00003908 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000UA
    2014-02-13 11:36 - 2011-12-25 11:28 - 00003512 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183159122-843542968-1335807696-1000Core
    2014-02-12 10:43 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\rescache
    2014-02-12 08:29 - 2012-01-08 04:14 - 00000000 ____D () C:\ProgramData\Microsoft Help
    2014-02-10 04:51 - 2009-07-13 21:08 - 00032636 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
    2014-02-09 15:36 - 2012-09-15 04:56 - 00000000 ___HD () C:\Users\Fitzgerald\AppData\Roaming\Skype
    2014-02-09 07:35 - 2014-02-09 07:34 - 00000000 ____D () C:\Users\Fitzgerald\AppData\Local\CrashDumps
    2014-02-06 14:57 - 2012-12-11 17:16 - 00003228 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForFITZGERALD-HP$
    2014-02-06 14:57 - 2012-11-18 17:47 - 00000352 _____ () C:\Windows\Tasks\HPCeeScheduleForFITZGERALD-HP$.job
    2014-02-06 07:59 - 2014-02-06 07:59 - 00000018 _____ () C:\Users\Fitzgerald\Downloads\text_0.txt
    2014-02-06 04:16 - 2014-02-12 06:51 - 23170048 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
    2014-02-06 03:30 - 2014-02-12 06:51 - 02724864 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
    2014-02-06 03:30 - 2014-02-12 06:51 - 00004096 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollectorres.dll
    2014-02-06 03:12 - 2014-02-12 06:51 - 02765824 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
    2014-02-06 03:07 - 2014-02-12 06:51 - 00066048 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
    2014-02-06 03:06 - 2014-02-12 06:51 - 00048640 _____ (Microsoft Corporation) C:\Windows\System32\ieetwproxystub.dll
    2014-02-06 02:57 - 2014-02-12 06:51 - 00053760 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
    2014-02-06 02:56 - 2014-02-12 06:51 - 00033792 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
    2014-02-06 02:52 - 2014-02-12 06:51 - 00574976 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
    2014-02-06 02:49 - 2014-02-12 06:51 - 00139264 _____ (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
    2014-02-06 02:48 - 2014-02-12 06:51 - 00708608 _____ (Microsoft Corporation) C:\Windows\System32\jscript9diag.dll
    2014-02-06 02:48 - 2014-02-12 06:51 - 00111616 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollector.exe
    2014-02-06 02:38 - 2014-02-12 06:51 - 17103872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
    2014-02-06 02:32 - 2014-02-12 06:51 - 00218624 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
    2014-02-06 02:20 - 2014-02-12 06:51 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
    2014-02-06 02:17 - 2014-02-12 06:51 - 00195584 _____ (Microsoft Corporation) C:\Windows\System32\msrating.dll
    2014-02-06 02:11 - 2014-02-12 06:51 - 05768704 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
    2014-02-06 02:01 - 2014-02-12 06:51 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
    2014-02-06 02:00 - 2014-02-12 06:51 - 00051200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
    2014-02-06 01:57 - 2014-02-12 06:51 - 02168320 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
    2014-02-06 01:57 - 2014-02-12 06:51 - 00627200 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
    2014-02-06 01:52 - 2014-02-12 06:51 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
    2014-02-06 01:52 - 2014-02-12 06:51 - 00032768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
    2014-02-06 01:50 - 2014-02-12 06:51 - 02041856 _____ (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
    2014-02-06 01:49 - 2014-02-12 06:51 - 00440832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
    2014-02-06 01:47 - 2014-02-12 06:51 - 00112128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
    2014-02-06 01:46 - 2014-02-12 06:51 - 00553472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
    2014-02-06 01:25 - 2014-02-12 06:51 - 04244480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
    2014-02-06 01:25 - 2014-02-12 06:51 - 00164864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
    2014-02-06 01:24 - 2014-02-12 06:51 - 02334208 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
    2014-02-06 01:22 - 2014-02-12 06:51 - 13051392 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
    2014-02-06 01:13 - 2014-02-12 06:51 - 00524288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
    2014-02-06 01:09 - 2014-02-12 06:51 - 01964032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
    2014-02-06 01:03 - 2014-02-12 06:51 - 11266048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
    2014-02-06 00:55 - 2014-02-12 06:51 - 01393664 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
    2014-02-06 00:41 - 2014-02-12 06:51 - 01820160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
    2014-02-06 00:40 - 2014-02-12 06:51 - 00817664 _____ (Microsoft Corporation) C:\Windows\System32\ieapfltr.dll
    2014-02-06 00:36 - 2014-02-12 06:51 - 01156096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
    2014-02-06 00:34 - 2014-02-12 06:51 - 00703488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
    2014-02-05 09:31 - 2014-02-05 09:31 - 00262144 _____ () C:\Windows\Minidump\020514-40903-01.dmp
    2014-02-05 09:31 - 2012-01-18 01:57 - 648908362 _____ () C:\Windows\MEMORY.DMP
    2014-02-05 09:31 - 2012-01-18 01:57 - 00000000 ____D () C:\Windows\Minidump
    2014-02-04 16:09 - 2012-02-19 15:49 - 88567024 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
    2014-02-04 13:51 - 2014-02-04 13:51 - 03544968 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
    2014-02-04 13:51 - 2014-01-03 16:41 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
    2014-02-04 13:51 - 2014-01-03 16:41 - 00003768 _____ () C:\Windows\System32\Tasks\Adobe Flash Player Updater
    2014-02-04 13:51 - 2011-08-02 10:49 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    2014-02-04 06:36 - 2011-12-25 11:28 - 00002394 ____H () C:\Users\Fitzgerald\Desktop\Google Chrome.lnk
    2014-02-01 17:39 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\LiveKernelReports
    2014-01-25 14:08 - 2011-12-25 10:48 - 00000000 ___HD () C:\Users\Fitzgerald\AppData\Local\Adobe
    2014-01-25 13:56 - 2014-01-25 13:56 - 04901896 _____ (Adobe Systems Inc.) C:\Users\Fitzgerald\Documents\Shockwave_Installer_Slim.exe
    2014-01-25 13:56 - 2011-08-02 10:56 - 00000000 ____D () C:\Windows\SysWOW64\Adobe
    2014-01-24 08:23 - 2012-01-08 04:14 - 00000000 ___HD () C:\Users\Fitzgerald\AppData\Local\Microsoft Help
    2014-01-21 11:07 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\System32\NDF
    2014-01-21 08:50 - 2011-08-02 10:46 - 00000000 ____D () C:\Program Files (x86)\Hewlett-Packard
    2014-01-21 08:50 - 2011-02-10 11:23 - 00000000 ____D () C:\SWSetup
    2014-01-21 06:33 - 2011-12-25 14:58 - 00000000 ___HD () C:\users\Fitzgerald
    2014-01-21 06:32 - 2014-01-21 06:32 - 00002217 _____ () C:\Users\Fitzgerald\Desktop\HP Support Assistant.lnk
    2014-01-21 06:32 - 2011-08-02 11:04 - 00000000 ___HD () C:\Program Files (x86)\InstallShield Installation Information
    2014-01-21 06:32 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\Help
    2014-01-21 06:28 - 2014-01-21 06:28 - 00000000 ____D () C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
    2014-01-21 06:27 - 2011-08-02 10:56 - 00000000 ____D () C:\ProgramData\Hewlett-Packard

    Some content of TEMP:
    ====================
    C:\Users\Fitzgerald\AppData\Local\Temp\Extract.exe
    C:\Users\Fitzgerald\AppData\Local\Temp\ose00000.exe
    C:\Users\Fitzgerald\AppData\Local\Temp\SP55068.exe
    C:\Users\Fitzgerald\AppData\Local\Temp\SP55150.exe
    C:\Users\Fitzgerald\AppData\Local\Temp\sp64126.exe
    C:\Users\Fitzgerald\AppData\Local\Temp\UninstallHPSA.exe


    ==================== Known DLLs (Whitelisted) ================


    ==================== Bamital & volsnap Check =================

    C:\Windows\System32\winlogon.exe => MD5 is legit
    C:\Windows\System32\wininit.exe => MD5 is legit
    C:\Windows\SysWOW64\wininit.exe => MD5 is legit
    C:\Windows\explorer.exe => MD5 is legit
    C:\Windows\SysWOW64\explorer.exe => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\SysWOW64\svchost.exe => MD5 is legit
    C:\Windows\System32\services.exe => MD5 is legit
    C:\Windows\System32\User32.dll => MD5 is legit
    C:\Windows\SysWOW64\User32.dll => MD5 is legit
    C:\Windows\System32\userinit.exe => MD5 is legit
    C:\Windows\SysWOW64\userinit.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit
    C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

    ==================== EXE ASSOCIATION =====================

    HKLM\...\.exe: exefile => OK
    HKLM\...\exefile\DefaultIcon: %1 => OK
    HKLM\...\exefile\open\command: "%1" %* => OK

    ==================== Restore Points =========================

    Restore point made on: 2014-01-28 05:40:39
    Restore point made on: 2014-02-01 11:07:14
    Restore point made on: 2014-02-04 06:34:48
    Restore point made on: 2014-02-11 05:09:04
    Restore point made on: 2014-02-12 06:51:36
    Restore point made on: 2014-02-18 05:34:32

    ==================== Memory info ===========================

    Percentage of memory in use: 11%
    Total physical RAM: 8139.86 MB
    Available physical RAM: 7209.11 MB
    Total Pagefile: 8138.01 MB
    Available Pagefile: 7210.45 MB
    Total Virtual: 8192 MB
    Available Virtual: 8191.88 MB

    ==================== Drives ================================

    Drive c: () (Fixed) (Total:911.14 GB) (Free:839.06 GB) NTFS ==>[System with boot components (obtained from reading drive)]
    Drive e: (Recovery) (Fixed) (Total:20.08 GB) (Free:2.14 GB) NTFS ==>[System with boot components (obtained from reading drive)]
    Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
    Drive h: (HP v125w) (Removable) (Total:3.75 GB) (Free:3.63 GB) FAT32
    Drive x: (Boot) (Fixed) (Total:0.25 GB) (Free:0.25 GB) NTFS
    Drive y: (SYSTEM) (Fixed) (Total:0.19 GB) (Free:0.16 GB) NTFS ==>[System with boot components (obtained from reading drive)]

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (MBR Code: Windows 7 or 8) (Size: 932 GB) (Disk ID: 9A5BE1C2)
    Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
    Partition 2: (Not Active) - (Size=911 GB) - (Type=07 NTFS)
    Partition 3: (Not Active) - (Size=20 GB) - (Type=07 NTFS)
    Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)

    ========================================================
    Disk: 1 (Size: 4 GB) (Disk ID: 00000000)
    Partition 1: (Not Active) - (Size=4 GB) - (Type=0C)


    LastRegBack: 2014-02-18 16:15

    ==================== End Of Log ============================
  4. 2014-02-19, 23:33 #4
    Dakeyras
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    Hi.

    Thanks so much for your assistance. Your instructions were very clear and easily understood.
    You're welcome!

    Following is the FRST log that you requested. FYI, after I completed the scan I had to restart my laptop in order to copy the log and send you this post. Thus, the Farber tool is no longer open but the flash drive (with the tool loaded onto it) is still in the laptop.
    Not a problem, and feel free to delete FRST64(and log) from your flash drive and remove the drive from your machine etc.

    Carry out the following with your machine running in Normal Mode please...

    Backup the Registry:

    Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

    • Please download the installer for Registry Backup from here or here and save to your desktop.
    • Right-click on tweaking.com_registry_backup_setup.exe and select Run as Administrator >> Follow the prompts for a default installation
    • Ensure the option Open "Tweaking.com - Registry Backup" When Install Completes is selected >> Next > >> Finish
    • Once the GUI(graphical user interface) has appeared/loaded:-



    • Click on Backup Now >> once the process is complete, similar to the below will displayed in the GUI:-



    • Close Tweaking.com - Registry Backup

    Note: There will now be a folder at the root of the Hard-Drive named C:\RegBackup, do not delete this as it is the actual backup just created.

    A tutorial for Registry Backup explaining the various features can be viewed here.

    TFC(Temp File Cleaner):

    • Please download TFC to the desktop,
    • Save any unsaved work. TFC will close all open application windows.
    • Right-click on TFC.exe and select Run as Administrator to run the program.
    • Click the Start button in the bottom left of the GUI(graphical user interface)'
    • If prompted, click "Yes" to reboot.

    Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes , and may only take a few seconds. Only if needed will you be prompted to reboot.

    I advise you keep TFC on the desktop after I give the all clear and run it say at least once per week as it is a very effective piece of software for cleaning out temp' files etc.

    Scan with RogueKiller:

    Please download RogueKiller to your desktop

    Alternate downloads are here or here.

    • Close/quit all running programs.
    • Right-click on RogueKiller.exe and select Run as Administrator to start the application.
    • Let the pre-scan complete, then click on Accept option when the disclaimer window appears.
    • Now click on the Scan tab back in the RogueKiller main GUI(graphical user interface).
    • Once the Scan has completed >> click on the Delete button >> then click on the Fix Host button.
    • Now click on the Fix Shortcuts button >> click on OK at the prompt.
    • Finally, reboot(restart) your computer(ensure you do so).
    • Please post All RKreport.txt text files located on your desktop in your next reply.

    Next:

    When completed the above, please post back the following in the order asked for:

    • How is your computer performing now, any further symptoms and or problems encountered ?
    • All requested RogueKiller logs.
    Mammuthus Hibernian Scouserus, member of ASAP and UNITE.
  5. 2014-02-23, 21:06 #5
    Dakeyras
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    Due to the lack of feedback this Topic is closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh set of DDS logs and a link to your previous thread.

    If it has been less than three days since your last response and you need the thread re-opened, please send a private message (pm). A valid, working link to the closed topic is required.
    Mammuthus Hibernian Scouserus, member of ASAP and UNITE.
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