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Thread: Cannot Update Spybot Free 2.2

  1. #1
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    Angry Cannot Update Spybot Free 2.2

    Noticed that my installation of version 2.0 was saying it hadn't updated in over 8 days. Tried to update but it just wouldn't work. Figured I'd better install the new version first and try that. Installed 2.2 as advanced. Update still didn't work. Uninstalled and reinstalled several times as admin or general user, opening the updater as admin or general user, running the update tool manually... nothing works. It runs through the check and says it has never updated and needs to be done. Click the update button and it just sits there. Nothing is being logged, no error messages, it just sits there.

    Log File:

    SDUpdSvc.exe [2014-03-17 20:02:17] [+] Background Updating Service got started...
    SDUpdSvc.exe [2014-03-17 20:02:17] 0.0.0.0 Successfully started listening on port 21321.
    SDUpdate.exe [2014-03-17 20:03:15] [+] Updating Service is active.
    SDUpdate.exe [2014-03-17 20:03:15] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdate.exe [2014-03-17 20:03:15] [+] Retrieved update info file.
    SDUpdate.exe [2014-03-17 20:03:15] [.] Info file part done.
    SDUpdate.exe [2014-03-17 20:03:16] Help\Spybot2.chm (version 20131007) needs to be updated.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\AdvWhite.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Adware.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Adware-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Adware-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\AdwareC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Adware-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Browserpages.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\CLSIDs.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Cookies.sbs (version 20110301) needs to be updated.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Dialer.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Dialer-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Dialer-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\DialerC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Dialer-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Domains.sbs (version 20131009) needs to be updated.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\GoodBanks.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\GoodBankScripts.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\HeavyDuty.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Hijackers.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Hijackers-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Hijackers-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\HijackersC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Hijackers-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\iPhone.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\iPhone-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Keyloggers.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Keyloggers-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\KeyloggersC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Keyloggers-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\LASSHes.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-002.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-003.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-004.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-005.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-006.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-007.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\MalwareC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Malware-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\OperaPlugins.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PosOS.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPS.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPS-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPS-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPS-002.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPSC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\PUPS-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\RegDFLinks.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\RegWatch.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\RegXLinks.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Security.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Security-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\SecurityC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Security-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Services.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Spyware.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Spyware-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Spyware-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\SpywareC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Spyware-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Tracks.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Tracks.uti is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Trojans.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:16] Includes\Trojans-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-002.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-003.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-004.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-005.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-006.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-007.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-008.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-009.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-C.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC-01.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC-02.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC-03.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC-04.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TrojansC-05.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-OG-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-TD-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-001.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-002.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-003.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-004.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-005.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-006.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-007.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-008.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-009.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-010.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-011.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-012.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-013.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-014.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-015.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-016.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-017.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-018.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-019.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-020.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-021.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-022.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-023.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-VM-024.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-ZB-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\Trojans-ZL-000.sbi is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\TTLASSH.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\WelcomeLinks.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:17] Includes\X509White.sbs is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:18] SDDisableProxy.exe is missing and will be installed on next update.
    SDUpdate.exe [2014-03-17 20:03:26] spybotsd2-translation-frx.exe is missing and will be installed on next update.

    Screenshot:
    Image1.jpg

    Please help. It's driving me nuts.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Click configure proxy,and if Use Spybot Proxy is checkmarked,uncheck it,click Apply and Ok.
    Your update info was retrieved,but perhaps the proxy(if enabled) is causing some sort of slowdown or something like that.Can't hurt to try.

  3. #3
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    Quote Originally Posted by Zenobia View Post
    Click configure proxy,and if Use Spybot Proxy is checkmarked,uncheck it,click Apply and Ok.
    Your update info was retrieved,but perhaps the proxy(if enabled) is causing some sort of slowdown or something like that.Can't hurt to try.
    Hi

    Sorry, I should have clarified. I have tried with both no proxy settings (I don't normally use a proxy for anything else) and using the Spybot proxy. Neither worked.

    I did wonder if maybe I have missed something obvious like needing to open ports on my router etc, but I can't find any information... or perhaps I'm just a bit blind!

    Thanks though.

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    You're welcome.My own Spybot did something similar for a little while,also,actually,and then eventually I was able to get the updates after I kept trying,with nothing changed on my part.That was a couple months ago.

    This page mentions using the manual detection updates with Spybot 2.0(which would also apply to 2.2),so I assume they still work with the 2.+ versions:
    http://www.safer-networking.org/faq/...e-info-file-2/
    The manual detection updates would at least get you started.This is the direct download link:
    http://www.safer-networking.org/upda...d_includes.exe

  5. #5
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    Default still not working

    So, having tried the manual downloads, and still getting told it is out of date, despite following the instructions, I still can't update it. This is really driving me crazy now. Time hasn't helped like it did for the previous poster.

    Please help, I have no idea what to do... but honestly this isn't much use if I can't update it....

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    If you open Spybot-S&D Start Center,checkmark advanced mode,click Settings,then click the Categories tab,is there a bunch of things listed under Malware Detection,or are there only one or two things listed there?
    Last edited by Zenobia; 2014-04-12 at 06:38.

  7. #7
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    Quote Originally Posted by Zenobia View Post
    If you open Spybot-S&D Start Center,checkmark advanced mode,click Settings,then click the Categories tab,is there a bunch of things listed under Malware Detection,or are there only one or two things listed there?
    Thanks for the reply.

    There are loads (like 9 screens worth).

  8. #8
    Spybot Advisor Team Zenobia's Avatar
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    You're welcome.

    Ok,since there are items listed under Malware Detections,then that means that there were updates added at some point.Otherwise,it would just show one or two things there.
    It's very possible that Spybot doesn't "pick up on it" on it's update page when manual updates are used.

    If your firewall was blocking the connection,I would think that the update info file would not be retrieved.But there isn't too much else to go on so far,so for the sake of starting somewhere,are you using a firewall?

  9. #9
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    Sorry for my slow responses. Dealing with health issues and therefore spurious online activity.

    No firewall beyond that built into my router (Asus RT-N66U) and no other real issues with failed connections and updates etc. I did wonder if perhaps I needed to open certain UDP and/or TCP ports on the router but couldn't see anything obvious. I don't use any proxy just DHCP handled by the router. I'm fairly comfortable with networking (it's been a while but I used to work for an E-commerce software company so I am reasonably literate - or was, at least).

  10. #10
    Spybot Advisor Team Zenobia's Avatar
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    Slow responses are fine,no need to worry about that.Take all the time you need.

    I don't recall anybody here needing to configure their router in order to get Spybot updates,so that would probably be a rare problem.
    I am not that familiar with your router,but I did find a page online about it,and also what looks to be the manual for it.
    Do you have your router set-up in any special way?

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