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Thread: Spybot Update not working correctly

  1. #1
    Translator Team bbnetwork's Avatar
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    Default Spybot Update not working correctly

    Hello Team,

    as you can see into the attached Screenshot:



    the updater of Spybot is telling me, the last Update would have been 4 days back, but both, the Spyware and the AV-Updates are current (u can see too, both are green)
    So also the Updater log:

    see post 2 for the log (log was too long to beincluded into 1st post)
    Last edited by bbnetwork; 2014-05-05 at 13:03.



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  2. #2
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    Code:
    [+]    14-05-01 11:48:22    THttpUpdateDaemon    Background Updating Service got started...
    [i]    14-05-01 11:48:22    THttpUpdateDaemon    Listening on port 21321
    [i]    14-05-01 11:48:22    THttpUpdateDaemon    Successfully started listening on port 21321.
    SDUpdate.exe [2014-05-01 11:48:32] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-01 11:49:40] [+] All files have been processed.
    SDUpdSvc.exe [2014-05-01 11:49:40] +++
    SDUpdSvc.exe [2014-05-01 11:52:17] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-01 11:52:17] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-01 11:52:17] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-01 11:52:18] [.] Info file part done.
    SDUpdSvc.exe [2014-05-01 11:52:18] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-01 11:52:18] [+] No updates required.
    SDUpdSvc.exe [2014-05-01 11:52:18] +++
    SDUpdSvc.exe [2014-05-02 12:11:35] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-02 12:11:35] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-02 12:11:35] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-02 12:11:35] [.] Info file part done.
    SDUpdSvc.exe [2014-05-02 12:11:35] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-02 12:11:39] [+] No updates required.
    SDUpdSvc.exe [2014-05-02 12:11:39] +++
    SDUpdSvc.exe [2014-05-02 13:03:37] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-02 13:03:37] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-02 13:03:38] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-02 13:03:38] [.] Info file part done.
    SDUpdSvc.exe [2014-05-02 13:03:38] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-02 13:03:38] [+] No updates required.
    SDUpdSvc.exe [2014-05-02 13:03:38] +++
    SDUpdSvc.exe [2014-05-02 13:03:58] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-02 13:03:58] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-02 13:03:58] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-02 13:03:59] [.] Info file part done.
    SDUpdSvc.exe [2014-05-02 13:03:59] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-02 13:03:59] [+] No updates required.
    SDUpdSvc.exe [2014-05-02 13:03:59] +++
    SDUpdSvc.exe [2014-05-02 13:04:36] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-02 13:04:36] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-02 13:04:36] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-02 13:04:36] [.] Info file part done.
    SDUpdSvc.exe [2014-05-02 13:04:36] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-02 13:04:36] [+] No updates required.
    SDUpdSvc.exe [2014-05-02 13:04:36] +++
    SDUpdSvc.exe [2014-05-05 12:43:34] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:43:34] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:43:34] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:43:35] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:43:35] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:43:42] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:43:42] +++
    SDUpdSvc.exe [2014-05-05 12:45:08] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:45:08] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:45:08] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:45:08] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:45:08] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:45:09] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:45:09] +++
    SDUpdSvc.exe [2014-05-05 12:49:18] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:49:18] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:49:18] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:49:19] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:49:19] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:49:19] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:49:19] +++
    SDUpdSvc.exe [2014-05-05 12:49:38] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:49:38] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:49:38] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:49:38] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:49:38] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:49:39] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:49:39] +++
    SDUpdSvc.exe [2014-05-05 12:50:23] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:50:23] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:50:23] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:50:23] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:50:23] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:50:23] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:50:23] +++
    SDUpdSvc.exe [2014-05-05 12:51:22] [+] Updating Service is active.
    SDUpdSvc.exe [2014-05-05 12:51:22] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2014-05-05 12:51:23] [+] Retrieved update info file.
    SDUpdSvc.exe [2014-05-05 12:51:23] [.] Info file part done.
    SDUpdSvc.exe [2014-05-05 12:51:23] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2014-05-05 12:51:23] [+] No updates required.
    SDUpdSvc.exe [2014-05-05 12:51:23] +++
    so why the updater is telling the last Updates are 4 days back?



    לשונות רעות שנפגעו שלוש פעמים: למי שמדבר, שדברו עליהם ומי שמקשיב.

    שלום

  3. #3
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    I have same issue - why no response from Team?

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hi there,

    I directed the Team to this thread.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Thank you - odd experiences indicate further Beta would have been of benefit.

  6. #6
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    Updater resolved itself after 6 days - now this
    Attached Images Attached Images
    Last edited by behringer; 2014-05-15 at 23:46.

  7. #7
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    Question I had the same issue with not updating and now this...

    Quote Originally Posted by behringer View Post
    Updater resolved itself after 6 days - now this
    I logged a ticket and was told to try downloading the updates list manually (did this today) and it reset it.

    I just *hope* it keeps working.

    I'm on Win7 64bit.

    Here was the instructions I followed that fixed it:

    *****************


    If this does not help please try to download the manual updates which can be found here:

    http://www.safer-networking.org/upda...d_includes.exe

    Make sure you store them in the Spybot program folder:

    Windows XP: C:\Program Files\Spybot - Search & Destroy 2

    Windows Vista or Windows 7 or Windows 8: C:\Programs(x86)\Spybot - Search & Destroy 2

    If this still does not work please send us your update log.

  8. #8
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    Unhappy

    Quote Originally Posted by Psibolt View Post
    I logged a ticket and was told to try downloading the updates list manually (did this today) and it reset it.

    I just *hope* it keeps working.

    I'm on Win7 64bit.

    Here was the instructions I followed that fixed it:

    *****************


    If this does not help please try to download the manual updates which can be found here:

    http://www.safer-networking.org/upda...d_includes.exe

    Make sure you store them in the Spybot program folder:

    Windows XP: C:\Program Files\Spybot - Search & Destroy 2

    Windows Vista or Windows 7 or Windows 8: C:\Programs(x86)\Spybot - Search & Destroy 2

    If this still does not work please send us your update log.
    =======>>

    New reply to Tech ticket I just sent:

    Well the download of the manual includes file fixed this temporarily.

    It does the same thing the very next day (today) - says that there are no updates available.

    I had to grab the manual includes file again and then the update THEN said there are updates available & updated.

    I have completely uninstalled and reinstalled Spybot.

    This just started happening last month.

    I sent the Spybot log previously, but here it is again.

    Please advise of issue solution, and others are having this problem in forums and have not been responded too.

    Forum threads discussing this issue:

    http://forums.spybot.info/showthread...rus-signatures
    http://forums.spybot.info/showthread...king-correctly

    Are the forums monitored?

    Thanks!

  9. #9
    Member of Team Spybot deborah's Avatar
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    Please have a look here:
    http://forums.spybot.info/showthread...l=1#post453671
    Does this help you?

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