Nasty malware not detected by any removal software!

[ken545]

Looks like its gone How is your system behaving now ?

[brchapman]

Everything seems to be working great! Haven't tried to re-load Malwarebytes, but I'll give it try later.

[ken545]

If Malwarebytes wont work, just uninstall it with this program, it will search your system for security programs and should find Malwarebytes and then just let it uninstall it

Run AppRemover

Vista , Win 7 users, right click on the icon and select "run as administrator"

Please download AppRemover and save it to your desktop.

• Double click on AppRemover.exe to run it.
• Uncheck "Enable anonymous usage statistics. No personal data will be recorded."
• Click on the Next button.
• Click on "Remove Security Application" or "Clean Up a Failed Uninstall" depending on what you want to do.
• Click on the Next button.
• A scan begins, please wait. Once done, click on the Next button.
• Now you should have a list of your installed security programs, choose the one you want to uninstall and click on the Next button.
• Follow the last step and reboot if asked to do so.

Then go here to get the latest version
http://www.malwarebytes.org/mbam-download.php



Let me know how it went

[brchapman]

Ok, Appremover couldn't find the malwarebytes files to remove them. Malwarebytes site has a utility called mbam-clean.exe that I was able to download and remove the files that I couldn't find. That did the trick! Its working great. I really appreciated all of the help!

[ken545]

You know, been at this for many years and when Plan A doesn't work we go to Plan B and mbam-clean.exe was next on my agenda but you beat me to it

Glad all is well, my pleasure helping you. I will keep this thread open for few days in case you need to post back


Ken

[brchapman]

Just curious, why wasn't spybot able to remove all of that and fix the problem. Too complex??? Don't get me wrong, I think Spybot is one of the best programs out there and no other program was able to detect it either.

[ken545]

Hi,

Hope your doing well. To try and explain , there is no one silver bullet that will clean a system 100% from malware, most times other tools and scanners are needed, it depends on what your system is infected with. Most times what one program removes may be different to what another one does. A good example is running a free online virus scanner, one may pickup a few bad entries and another may deem your system as clean. Another example is lets say your system was infected with the TDSS Rootkit, most of the tools we used to clean your system wont remove it, a special program designed for this particular rootkit is the only one that will remove it.

Thanks for using Spybot, it is a good program and glad your happy with it.

Ken

[ken545]

Double click on AdwCleaner.exe to run the tool again.

• Click on the Uninstall button.
• Click Yes when asked are you sure you want to uninstall.
• Both AdwCleaner.exe, its folder and all logs will be removed.

Open OTL and click on Clean Up and it will remove programs we used to clean your system along with there backups, any programs that where not removed you can just drag to the trash.


Malwarebytes is the free version and yours to keep and will not be removed

• How did I get infected in the first place ?
  Read these links and find out how to prevent getting infected again.
• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• WhattheTech
• Grinler BleepingComputer
• GeeksTo Go
• Dslreports

Safe Surfn
Ken