Cannot update antivirus signatures

[Zenobia]

Thanks for your logfile,Beadbud5000.
Could you please go to C:\Program Files\Spybot - Search & Destroy 2,open the av folder,locate bdcore.dll and then right click it,select Properties,then select the Details tab.There should be a number beside Product Version listed there,can you post the number here for me?

[Beadbud5000]

Hi Zenobia

I have two folders. One is named "bdcore.dll.upd"
The other is named "bdcore.dll'

What should I do? It has been 6 days since spybot would update
Thanks!

Thanks for your logfile,Beadbud5000.
Could you please go to C:\Program Files\Spybot - Search & Destroy 2,open the av folder,locate bdcore.dll and then right click it,select Properties,then select the Details tab.There should be a number beside Product Version listed there,can you post the number here for me?

[vtrmoura]

Just bought the home edition and I'm having the same problem:

"[00:00.000] [i] Update started...
[00:08.787] [+] Installing antivirus signature updates...
[00:09.188] [-] Failed to install Spybot 2 antivirus signatures!
[00:09.188] [-] Failed to install Spybot 2 antivirus signatures!"

Any advices?

[vtrmoura]

* don't know if I can edit my thread, didn't see any button for it so...

new error windows with the message:
" Runtime error 217 at 500E8338 "

Don't know if it's relevant.

[Beadbud5000]

It is bdcore.dll 1.1.0.1.12 version and file version or
what about bdcore.dll.upd ? There is no associated number but an attribute of the letter A

Thanks!!

Hi Zenobia

I have two folders. One is named "bdcore.dll.upd"
The other is named "bdcore.dll'

What should I do? It has been 6 days since spybot would update
Thanks!

[Zenobia]

It is bdcore.dll 1.1.0.1.12 version and file version or
what about bdcore.dll.upd ? There is no associated number but an attribute of the letter A

Thanks!!

Unfortunately,I'm not sure about bdcore.dll.upd,I don't have access to my own Spybot,and it might be a couple of days before I do,so I can't look and see what is normally there.Is the bdcore.dll.upd file in your AV folder?

[vtrmoura]

Hi Guys, update status.
I uninstalled the program, cleaned the windows registry and deleted the folder in c:\programs..., restarted and installed again.
Now it's working fine, with all updates and antivirus signatures.

[Beadbud5000]

Unfortunately,I'm not sure about bdcore.dll.upd,I don't have access to my own Spybot,and it might be a couple of days before I do,so I can't look and see what is normally there.Is the bdcore.dll.upd file in your AV folder?

Is it supposed to be there? bdcore.dll is also there with the version number I already mentioned. If bdcore.dll.upd is NOT legitimate, should I just delete it? Do you have access to what AV files are correct to have?
I paid twice for this via paypal. Is my system more vunerable?

[rnwebb]

Hi,
I have the same problem with updating anti-virus signatures.

Is there a straightforward solution to this?

Thanks

[Beadbud5000]

I did not know what else to do so I requested a refund. They granted it for the May 2014 payment. My March 2014 payment should still qulify my licence from March, but spybot is basically dysfunctional on my PC as so is the antivirus from what I can tell.
This is messed up...

Is it supposed to be there? bdcore.dll is also there with the version number I already mentioned. If bdcore.dll.upd is NOT legitimate, should I just delete it? Do you have access to what AV files are correct to have?
I paid twice for this via paypal. Is my system more vunerable?