Hi guys,

New to the forum. My brother's laptop has popups and random software on his Windows 7 laptop that I'm finding very difficult to remove. I was told by my IT guy at work to come here for some help. You would be able to help me run a few tests and identify the problems.

He doesn't want to backup any files so I tried reinstalling windows. I made a backup dvd and then when I did the reinstall windows program it couldn't read the disc. I tried multiple times with dvds and cds but I can't get it to work. Is a virus or malware hindering the process?

Hoping this community can give me a hand. Let me know what to do next. I just want to refresh this computer with a clean slate.

Thank you!