Zbot.gen!AP and Fraud.Fedexword

[mla34]

Hi,
I have been here a couple of times and you guys have done an amazing job walking me through the removal of stuff on my computer. I hope you can do it again! I will thank you in advance for your patience and help!
I have read through the "Before You Post" notes and am including what you need here. I seem to have a Win32/Zbot.gen!AP issue among other bugs and am very nervous about the status of my computer so here we go. One question I had about the aswMBR download was am I supposed to actually SCAN or just SAVE FILE with the small bit that showed up? I was afraid hit scan after reading through the notes. If so, I will resubmit that in next post.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17126 BrowserJavaVersion: 10.51.2
Run by The Arnolds at 19:00:34 on 2014-06-16
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6057.3681 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\LVPrS64H.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Google\Update\1.3.24.7\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.24.7\GoogleCrashHandler64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\My Dell\uaclauncher.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/
mWinlogon: Userinit = userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRunOnce: [FlashPlayerUpdate] C:\Windows\System32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.exe -update activex
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\THEARN~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0051-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{2CD7CF38-6B63-4E45-8E8C-12C0DC71B922} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{A39A604B-7C4A-4A39-99FE-D29B6FD237C6} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{A39A604B-7C4A-4A39-99FE-D29B6FD237C6}\37072796E67637475656E6 : DHCPNameServer = 192.168.1.1
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
.
INFO: x64-HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\The Arnolds\AppData\Roaming\Mozilla\Firefox\Profiles\3r6yn46d.default\
FF - prefs.js: browser.startup.homepage - hxxp://home.ancestry.com/
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1203133.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-1-25 268512]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-10-12 55856]
R2 ClickToRunSvc;Microsoft Office ClickToRun Service;C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe [2014-3-8 2279608]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 LVPrcS64;Process Monitor;C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [2009-10-7 191000]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2011-4-27 133928]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-10-12 1692480]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-10-12 317440]
R3 LVPr2M64;Logitech LVPr2M64 Driver;C:\Windows\System32\drivers\LVPr2M64.sys [2009-10-7 30232]
R3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2011-12-9 327704]
R3 LVUVC64;Logitech QuickCam S5500(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2011-12-9 6379288]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-3-11 347872]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-10-12 539240]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-6-11 111616]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-12-3 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-06-16 22:59:35 10702536 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{E4403281-CB81-40B0-A551-9A9A1E9B5511}\mpengine.dll
2014-06-14 10:44:47 10702536 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-06-13 20:22:13 1031560 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{B5C29DE9-F4B6-4BE1-B2FB-876BDD32CD36}\gapaengine.dll
2014-06-11 08:05:59 722432 ----a-w- C:\Program Files\Internet Explorer\ieproxy.dll
2014-06-10 19:01:08 93808 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapprt-stub.exe
2014-06-09 20:17:34 -------- d-----w- C:\Program Files\iPod
2014-06-09 20:17:33 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-06-09 20:17:33 -------- d-----w- C:\Program Files\iTunes
2014-06-09 20:17:33 -------- d-----w- C:\Program Files (x86)\iTunes
2014-05-27 16:54:49 -------- d-----w- C:\Users\The Arnolds\AppData\Local\Macromedia
.
==================== Find3M ====================
.
2014-06-08 09:13:05 506368 ----a-w- C:\Windows\System32\aepdu.dll
2014-06-08 09:08:04 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-05-30 10:02:37 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-30 10:02:09 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-05-30 09:39:43 548352 ----a-w- C:\Windows\System32\vbscript.dll
2014-05-30 09:39:23 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-05-30 09:38:29 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-05-30 09:21:23 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-05-30 09:21:05 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-05-30 09:20:36 752640 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-05-30 09:11:24 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-05-30 09:08:22 5782528 ----a-w- C:\Windows\System32\jscript9.dll
2014-05-30 09:02:39 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-30 08:55:36 38400 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-05-30 08:44:28 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-05-30 08:43:06 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-05-30 08:42:16 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-05-30 08:28:33 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-05-30 08:27:56 592896 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-05-30 08:24:19 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-05-30 08:23:22 2040832 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-05-30 08:10:46 32256 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-05-30 07:56:56 2266112 ----a-w- C:\Windows\System32\wininet.dll
2014-05-30 07:56:50 4244992 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-05-30 07:50:09 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-05-30 07:49:38 1964544 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-05-30 07:21:10 1790976 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-05-26 22:20:55 70832 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-05-26 22:20:55 692400 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-04-25 02:34:59 801280 ----a-w- C:\Windows\System32\usp10.dll
2014-04-25 02:06:17 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-04-05 02:47:20 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2014-04-05 02:47:09 288192 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2014-03-26 14:44:48 2002432 ----a-w- C:\Windows\System32\msxml6.dll
2014-03-26 14:44:48 1882112 ----a-w- C:\Windows\System32\msxml3.dll
2014-03-26 14:41:39 2048 ----a-w- C:\Windows\System32\msxml6r.dll
2014-03-26 14:41:39 2048 ----a-w- C:\Windows\System32\msxml3r.dll
2014-03-26 14:27:50 1389056 ----a-w- C:\Windows\SysWow64\msxml6.dll
2014-03-26 14:27:50 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll
2014-03-26 14:25:14 2048 ----a-w- C:\Windows\SysWow64\msxml6r.dll
2014-03-26 14:25:14 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
.
============= FINISH: 19:01:04.75 ===============
aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2014-06-16 19:02:55
-----------------------------
19:02:55.791 OS Version: Windows x64 6.1.7601 Service Pack 1
19:02:55.791 Number of processors: 4 586 0x2A07
19:02:55.791 ComputerName: 2011 UserName:
19:02:58.042 Initialize success
19:04:46.714 AVAST engine defs: 14061601
19:06:19.234 The log file has been saved successfully to "C:\Users\The Arnolds\Desktop\aswMBR.txt"

[LiquidTension]

Hello mla34,

My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.

======================================================

Important: I have laid out some "ground rules" I would very much appreciate you follow. Please read through the points below, to ensure this process moves as quickly and efficiently as possible.

• Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
• Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
• Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
• Ensure you are subscribed to this topic to receive instant email notifications of my responses.
• Please attempt to backup important documents before proceeding with my instructions.
• If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
• Topics are locked if no response is made after 5 days. Please inform me if you will require additional time to complete my instructions.

======================================================

Please be advised that I am currently in training at WhattheTech.com. My responses will need to be approved by a teaching expert at WhattheTech.com before I post in order to ensure you are receiving accurate instructions. I will return as soon as possible.

[mla34]

Thank you, Adam, for replying and helping me! Yes, by all means, use my first name, Maureen!
Before we start, I have to ask. Is it safe to be on my computer while it is infected? I have been coming here to post, then turn the computer off, but I don't know if that is necessary. I am not planning on doing any transactions or using websites that have sensitive information, but I do quite a bit of ancestry and wonder if it is okay to do that and check my email as well. I dug out the old laptop to use and have realized that it uses XP and now has no Microsoft Security Essentials on it. When it rains, it pours.
Anyway, let me know if I need to go back and scan with the aswMBR and send that log. Otherwise, I will wait to hear back from you before doing anything else. Thanks again for helping me!
Maureen

[LiquidTension]

Hi Maureen,

Is it safe to be on my computer while it is infected?

As you've already mentioned, I would advise against using this machine for online banking, or anything involving sensitive information. In the meantime, I suggest you (using a clean device) change the passwords for any accounts accessed on this machine recently. Minimizing the time this machine is connected to the Internet is a good idea - until clean, accessing your email, etc would be best on a different machine or device.

I dug out the old laptop to use and have realized that it uses XP and now has no Microsoft Security Essentials on it.

As Windows XP is no longer supported, I do no recommend connecting the machine to the Internet. I can provide information on the dangers of using XP later if you so wish.

I will return with instructions for you shortly!

[mla34]

Thanks, Adam. I will stay off the infected computer except to d/l and run whatever programs you need me to in order to assess the progress of the fix. As for the laptop, I will have to get the pics and documents off and pitch it as I highly doubt it will fit the requirements of Windows 8.1. Oh well, it has served us well.
Thanks for your help. I will wait for your next bit of instructions.
Maureen

[LiquidTension]

Hello Maureen,

Apologies for the delay. I would like you to rerun aswMBR (as instructed below), as well as the following programmes.

STEP 1
Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x64) and save the file to your desktop.
• Right-Click FRST64.exe and select Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your desktop. Copy the contents of both logs and paste in your next reply.

STEP 2
TDSSKiller Scan

• Please download TDSSKiller and save the file to your desktop.
• Right-Click TDSSKiller.exe and select Run as administrator to run the programme.
• Click Change parameters. Place a checkmark next to:
  
  • Loaded Modules
  • Detect TDLFS file system
• Note: If you receive the following message: Extended Monitoring Driver is required, click Reboot now, and continue from here following the reboot.
• ​Click Start Scan.
• Note: Do not use the computer during the scan.
• If objects are found, change the action to skip.
• Click Continue and close the window.
• A log will be created and saved to the root directory (usually C:\). Copy the contents of the log and paste in your next reply.

STEP 3
aswMBR

• Temporarily disable your anti-virus software. For instructions, please refer to the following link.
• Right-Click aswMBR.exe and select Run as administrator to run the programme.
• If you are prompted to download the latest anti-virus definitions from avast!, click Yes.
• Click the AV Scan: drop down box and click C:\.
• Click Scan.
• Upon completion, you will see Scan finished successfully. Click Save log.
• Re-enable your anti-virus software.
• Copy the contents of the log and paste in your next reply.

Note: Do NOT attempt to click Fix or FixMBR.
Note: A file (MBR.dat) will be created on your desktop. Do NOT click or delete it.


======================================================

STEP 4
Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• FRST.txt
• Addition.txt
• TDSSKiller log
• aswMBR log