hi, last month i posted threads on a couple of computers of mine in which ken helped clean them of some issues. that went well and i was going to start a new thread on my daughters computer however when i used your links for the DDS and aswmbr software my norton dumped the aswmbr from downloads saying it was infected with trojan.gen.2. i understand this is a generic term for one of many viruses and am wondering if my antivirus is being to picky on the definitions or if the software really has a bug. the DDS downloaded and did its thing with no problems and i have used aswmbr on this machine in my earlier threads. i'll wait to here from you before proceeding with the thread on my daughters machine, thanks and have a good one.
Hi 1oldman
DDS (Ver_2012-11-20.01) - NTFS_AMD64
hi ken, the norton is still blocking the aswmbr download. i'll start a thread on my daughters computer and let you know how the download goes on that one, i might mention it runs win 8 which is new to me so it might take a bit to get that but i have patience. thanks again
I'm a little confused, this is why we do not fix more than one computer in one thread, this is the dds log from the one we worked on before ....correct... when were done here then I will close this out and you can open a new one for your daughters computer..-AdwCleaner-by Xplode ADWCleaner desktop .Do not click on any links in the top Advertisment. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click on Scan . After the scan is complete click on "Clean" Confirm each time with Ok . Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[S1].txt as well. Junkware Removal Tool Shut down your protection software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message.
hi, here are the reports on my computer. i would like to apologize for any confusion in this thread, i really shouldn't even mention the daughters computer here in this thread i only meant i would try the aswmbr download on her computer to see if it had any issues with the link, then start another thread to deal with that machine. you are correct this is the computer we dealt with in the first thread and it will be the only one mentioned until we close this thread. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Ok, not a problem. lets run malwarebytes again and then we will do a final scan. It looks like searchdial is in chrome only, is this where you see it ?
hi ken, malbytes scan came back clean so i got looking around and found that last month behind my back a grandaughter tried to download (guess what) minecraft demo. that seems to be the common link with mysearchdial she tried downloading it through chrome,which i never use i prefer my firefox. so i decide to uninstall chrome but when i try i'm prompted to close all chrome windows and try again, now i'm no c++ guru but theres no reason i can find that a chrome window would be open. any ideas on whats going on with that? as far as i can tell things on this computer are back to normal and haven't had a searchdial issue in many scans however the chrome uninstall still needs to be worked out. i'm still having a problem with the aswmbr download. i've tried it on three computers and all three come up with the trojan.gen.2 detection and dump the download. could you please try and download it from the link and let me know what happens i'm confused on how to proceed with the next thread. thank you and have a good one!
What you need to do is disable Norton so that you can download and run aswMBRhttp://www.revouninstaller.com/revo_..._download.html
hello again ken, i was able to uninstall the chrome browser however when i uninstalled the bing toolbar from IE (i don't use internet exp. and don't care for all the marketing suggestions bing is pushing it opened a window that said, " a program on your computer has corrupted your default search provider settings for IE, IE has reset this setting to your original search provider, bing. IE will now open your search settings where you can change this setting or install more search providers". i'm wondering what that is all about since firefox is my default browser. its very likely this is no big deal but i'm concerned about the phrase"program on computer corrupted".any thoughts on this?. also while uninstalling software i didn't install and didn't come with the computer i came across a program called Blio the verified publisher is K-NFB reading technology with a certificate that expired over 1 1/2 years ago. when i try uninstalling this thing i get prompted to allow a change to the hard drive(not unusual) but the program location says update C:\windows installer\282f5.msi. once again i'm probably jumping at shadows but i'm trying to learn something new that i know nothing about(trying not to repeat mistakes when i come across them in the future). i also would like to add that disabling the norton did allow the aswmbr software to install and run, i don't know if that log is relevant now if you would like to see it i will include it in the next posting. from what i can see right now things are once again running smoothly on this machine and the other laptop of mine has had no problems since we dealt with it last month. you can also be assured that the granddaughter who tried installing the latest minecraft demo won't be having a chance to repeat that attempt. thank you again you have no idea what an education this has been for yours truly.
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wanting to know how to proceed with aswmbr
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