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Thread: AS+AV: off

  1. #1
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    Default AS+AV: off

    Live protection is on, the internet is protected and yet AS+AV is off!

    Where can I activate AS+AV after the system start? I don't want to log out and in again every day.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Open Spybot Start Center,checkmark Advanced User Mode,click Settings(say yes to the UAC prompt,if applicable),click the System Services tab.Is the Scanner Service off or uninstalled?

  3. #3
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    Quote Originally Posted by Zenobia View Post
    Open Spybot Start Center,checkmark Advanced User Mode,click Settings(say yes to the UAC prompt,if applicable),click the System Services tab.Is the Scanner Service off or uninstalled?
    It was stopped but the checkmark was set for "Nach jedem Neustart aktiv". So it SHOULD have started.

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    Go back to the System Services tab,start the Scanner Service.Then rightclick the sdtray icon(it's down by your clock),and Exit.
    Now click over to the System Integration tab,scroll down to Tray Icon and start it,then click Apply and OK.The reason for that is because sdtray doesn`t show it unless you exit it and start again,but if the Scanner Service is active,then you should see AS + AV as Active.

    After that can you reboot your computer to see if the Scanner Service comes on automatically when you boot into windows?
    I might as well find out from you what your operating system is now,in case more needs to be done after that.

  5. #5
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    Quote Originally Posted by Zenobia View Post
    Go back to the System Services tab,start the Scanner Service.Then rightclick the sdtray icon(it's down by your clock),and Exit.
    Now click over to the System Integration tab,scroll down to Tray Icon and start it,then click Apply and OK.The reason for that is because sdtray doesn`t show it unless you exit it and start again,but if the Scanner Service is active,then you should see AS + AV as Active.

    After that can you reboot your computer to see if the Scanner Service comes on automatically when you boot into windows?
    I might as well find out from you what your operating system is now,in case more needs to be done after that.
    Great. Today when I tried to start the scanner service manually I get this: "Error 1053: The service did not respond to the start or control request in a timely fashion"

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    Would your operating system happen to be Windows XP?

  7. #7
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    Quote Originally Posted by Zenobia View Post
    Would your operating system happen to be Windows XP?
    No, Windows 7 64Bit. So why is this so random? How can it even be that the service is not started when Windows loads despite it being set to it?
    And even worse why can I not start it manually?

  8. #8
    Spybot Advisor Team Zenobia's Avatar
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    It's a time-out error.The service has so many milliseconds to start,and if it doesn't,then you get the 1053 error.
    Are you familiar with registry editing?

  9. #9
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    Quote Originally Posted by Zenobia View Post
    It's a time-out error.The service has so many milliseconds to start,and if it doesn't,then you get the 1053 error.
    Are you familiar with registry editing?
    Yes, go ahead please.

  10. #10
    Spybot Advisor Team Zenobia's Avatar
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    Okay.
    Please refer to this page to backup the registry:
    http://pcsupport.about.com/od/window...-windows-7.htm

    After you've backed up the registry,you'll need to see if ServicesPipeTimeout is present.
    In regedit,navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
    In the pane over to the right,look and see if ServicesPipeTimeout is located there.Then follow either a or b below,whichever is applicable.

    a.If ServicesPipeTimeout is located in the pane to the right,then you just need to edit it.
    Right-click ServicesPipeTimeout, and then click Modify.
    Click Decimal,type 120000,then click OK.
    Exit the registry,then reboot your computer.

    Or:
    b.If the ServicesPipeTimeout is not located in the pane over to the right,then you'll need to create and modify it.
    On the Edit menu, point to New,and then click DWORD Value.
    Type ServicesPipeTimeout,and then press ENTER.
    Right-click ServicesPipeTimeout,and then click Modify.
    Click Decimal,type 120000,and then click OK.
    Exit the registry,then reboot your computer.

    Once logged back into windows,check to see if the service started on it's own,or if you are able to start it manually.

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