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Thread: Live PC help aka thephonesupport.com

  1. #1
    Junior Member
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    Question Live PC help aka thephonesupport.com

    I have run spy bot on safe mode and got rid of some of it but the icon remains. I took it off of task manager. I have used malwarebytes anti malware and Kapersky's tdsskiller. When I click on the icon it takes me to internet explorer. is it safe to delete the icon or is there some form of it left ?

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello mmorri,

    In order for someone to advise please see the forum sticky which includes guidelines and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    Then start a new topic posting the logs so a volunteer analyst can guide you.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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