I can't update windows. I may have an infection.

[sufferinginsilence]

After my last reply, Windows closed down and automatically downloaded the update. When it rebooted the update installation failled.



Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 12-10-2014 02
Ran by Crosshair at 2014-10-13 09:37:46 Run:3
Running from C:\Users\Crosshair\Desktop
Loaded Profile: Crosshair (Available profiles: Crosshair)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
start
CloseProcesses:
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\12\3f6d7f0c-41f1ebcb
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\17\14287991-5af0df3f
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\25\372af719-1e113e30
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\WINDOWSold\Downloaded Installations\{610AA503-16B3-4D15-87DF-8E6B91402299}\PC MightyMax v9.msi
C:\Users\Crosshair\Downloads\spsetup117.exe
EmptyTemp:
End
*****************

Processes closed successfully.
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\12\3f6d7f0c-41f1ebcb => Moved successfully.
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\17\14287991-5af0df3f => Moved successfully.
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\Documents and Settings\Brian.old\Application Data\Sun\Java\Deployment\cache\6.0\25\372af719-1e113e30 => Moved successfully.
C:\MaxtorExtHD\Siemens Scaleo\copy of C Drive\WINDOWSold\Downloaded Installations\{610AA503-16B3-4D15-87DF-8E6B91402299}\PC MightyMax v9.msi => Moved successfully.
C:\Users\Crosshair\Downloads\spsetup117.exe => Moved successfully.
EmptyTemp: => Removed 60.1 MB temporary data.


The system needed a reboot.

==== End of Fixlog ====



Computer seems to reboot quicker than before.

[Juliet]

After my last reply, Windows closed down and automatically downloaded the update. When it rebooted the update installation failled.

Which update?, windows update?

Computer seems to reboot quicker than before.

Good deal. I need to know what issues remain.

[sufferinginsilence]

Yes, the windows update. It failled.

[Juliet]

Please run this security check for my review.

Download Security Check by screen317 from here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Need to find which update failed.

Click on the Windows Orb, go to all programs, then click on Windows Update
On the left hand side click on View Update History
Look to the right side, it should list all that were successful and those that failed
Right click on View details, then click on copy details then paste here the log.

[sufferinginsilence]

Results of screen317's Security Check version 0.99.88
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Java 7 Update 65
Java version out of Date!
Adobe Flash Player 15.0.0.152
Adobe Reader 10.1.12 Adobe Reader out of Date!
Mozilla Firefox (32.0.3)
Google Chrome 35.0.1916.114
Google Chrome 35.0.1916.153
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````









Security Update for Windows 7 for x64-based Systems (KB2978742)

Installation date: ‎13/‎10/‎2014 02:28

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2978742

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2894844)

Installation date: ‎13/‎10/‎2014 02:27

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2894844

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB2985461)

Installation date: ‎13/‎10/‎2014 02:27

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2985461

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2972216)

Installation date: ‎13/‎10/‎2014 02:26

Installation status: Failed

Error details: Code 643

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2972216

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610)

Installation date: ‎13/‎10/‎2014 02:25

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2937610

Help and Support:
http://support.microsoft.com





Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2977629)

Installation date: ‎13/‎10/‎2014 02:19

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2977629

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2972211)

Installation date: ‎13/‎10/‎2014 02:18

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2972211

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB2978092)

Installation date: ‎13/‎10/‎2014 02:18

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2978092

Help and Support:
http://support.microsoft.com





Security Update for Windows 7 for x64-based Systems (KB2918614)

Installation date: ‎13/‎10/‎2014 02:17

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2918614

Help and Support:
http://support.microsoft.com






Security Update for Microsoft .NET Framework 4.5 and 4.5.1 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2894854)

Installation date: ‎13/‎10/‎2014 02:17

Installation status: Failed

Error details: Code 643

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2894854

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB3001554)

Installation date: ‎13/‎10/‎2014 02:15

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3001554

Help and Support:
http://support.microsoft.com





Security Update for Windows 7 for x64-based Systems (KB2976897)

Installation date: ‎13/‎10/‎2014 02:15

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2976897

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB2998527)

Installation date: ‎13/‎10/‎2014 02:15

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2998527

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB2980245)

Installation date: ‎13/‎10/‎2014 02:14

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2980245

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2973112)

Installation date: ‎13/‎10/‎2014 02:14

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2973112

Help and Support:
http://support.microsoft.com





Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2976627)

Installation date: ‎13/‎10/‎2014 02:14

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2976627

Help and Support:
http://support.microsoft.com





Security Update for Windows 7 for x64-based Systems (KB2982378)

Installation date: ‎13/‎10/‎2014 02:13

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2982378

Help and Support:
http://support.microsoft.com






Update for Windows 7 for x64-based Systems (KB2977728)

Installation date: ‎13/‎10/‎2014 02:13

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2977728

Help and Support:
http://support.microsoft.com





Update for Windows 7 for x64-based Systems (KB2952664)

Installation date: ‎13/‎10/‎2014 02:13

Installation status: Failed

Error details: Code 80070002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2952664

Help and Support:
http://support.microsoft.com





Security Update for Windows 7 for x64-based Systems (KB2978668)

Installation date: ‎13/‎10/‎2014 02:12

Installation status: Failed

Error details: Code 80070002

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2978668

Help and Support:
http://support.microsoft.com





Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2943357)

Installation date: ‎13/‎10/‎2014 02:12

Installation status: Failed

Error details: Code 80070643

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2943357

Help and Support:
http://support.microsoft.com

[Juliet]

You can remove these programs using add/remove

Java Programs you see
Adobe

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
UNCHECK the McAfee security scan, it's not needed.

After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

• If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
  
  Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

~~~~~~~~~~~~~~~~~~

Install Java:

Please go here to install Java

• click on the Free Java Download Button
• click on Agree and start Free download
• click on Run
• click on run again
• click on install
• when install is complete click on close

~~~~~~~~~~~~~~~~~~~~

Please download Farbar Service Scanner and run it on the computer.

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

[sufferinginsilence]

Farbar Service Scanner Version: 21-07-2014
Ran by Crosshair (administrator) on 13-10-2014 at 14:46:41
Running from "C:\Users\Crosshair\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

[Juliet]

Also please download Windows Repair (all in one) from here


Install the program then go to step 4 and create a new system restore point and new registry backup.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:




NEXT
On the the Start Repairs tab => Click the Start



Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):


Click on box next to the Restart System when Finished. Then click on Start.

[sufferinginsilence]

I can only see the 2.9.2 version. It is slightly different, can I use it?

[Juliet]

yes, that appears to be an updated version.