Page 4 of 5 FirstFirst 12345 LastLast
Results 31 to 40 of 41

Thread: I can't update windows. I may have an infection.

  1. #31
    Member
    Join Date
    Jun 2008
    Location
    UK
    Posts
    68

    Default

    I ran the System Update Readiness Tool and carried out the update.

    After a long wait it came back with a message that it had successfully installed the update.

  2. #32
    Member
    Join Date
    Jun 2008
    Location
    UK
    Posts
    68

    Default

    to be precise it installed the following:


    Hotfix for Windows (KB947821)

    Installation date: ‎15/‎10/‎2014 12:45

    Installation status: Successful

    Update type: Important

    Fix for KB947821

    More information:
    http://support.microsoft.com/?kbid=947821

    Help and Support:
    http://support.microsoft.com

  3. #33
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    OK, maybe we're headed in the right direction.

    This morning Microsoft released quite a few Windows updates. If you have yours on automatic download good but, wait to install.
    Let it sit there for a short time before you allow it to install.

    Or, go to the web site and check manually.

    Let me know how this turns out.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  4. #34
    Member
    Join Date
    Jun 2008
    Location
    UK
    Posts
    68

    Default

    OK, I have managed to install some of the updates but not all. There are some that fail.

  5. #35
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    I have a feeling they will.

    Have you rebooted since the updates?

    Give it another day and let's see if some of the others show up to be installed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  6. #36
    Member
    Join Date
    Jun 2008
    Location
    UK
    Posts
    68

    Default

    I have rebooted many times.

    I have been installing a few updates at a time instead of all at once.

  7. #37
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    Quote Originally Posted by sufferinginsilence View Post
    I have rebooted many times.

    I have been installing a few updates at a time instead of all at once.
    Thats good actually. I have a feeling they will all install soon.
    This happened to me on my personal computer. I had to use the readiness tool and was surprised that even days after I was still downloading and installing updates.
    And I think this is whats going to apply here as well.

    Let's leave this topic open for a couple of days and see if all do indeed download and install as expected.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  8. #38
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    Things good now?

    We need to remove tools and quarantine folders.

    • Download Delfix from here
    • Ensure Remove disinfection tools is ticked
      Also tick:
    • Create registry backup
    • Click Run
    • Purge system restore



    Any other tools and files found can simply be deleted or uninstall via Add/Remove Programs in the Control Panel etc.

    ~~~~~~~~~~~~~~~~


    The following programmes come highly recommended in the security community.
    • AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
    • CryptoPrevent places policy restrictions on loading points for ransomware (eg.CryptoPrevent), preventing your files from being encrypted.
    • Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
    • Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
    • NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
    • Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
    • Secuina PSI will scan your computer for vulnerable softwarethat is outdated, and automatically find the latest update for you.
    • SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
    • Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  9. #39
    Member
    Join Date
    Jun 2008
    Location
    UK
    Posts
    68

    Default

    # DelFix v10.8 - Logfile created 22/10/2014 at 14:33:40
    # Updated 29/07/2014 by Xplode
    # Username : Crosshair - FORMULAV
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

    ~ Removing disinfection tools ...

    Deleted : C:\FRST
    Deleted : C:\AdwCleaner
    Deleted : C:\Users\Crosshair\Desktop\FRST-OlderVersion
    Deleted : C:\TDSSKiller.3.0.0.40_14.10.2014_22.43.33_log.txt
    Deleted : C:\Users\Crosshair\Desktop\Addition.txt
    Deleted : C:\Users\Crosshair\Desktop\AdwCleaner[S0].txt
    Deleted : C:\Users\Crosshair\Desktop\aswMBR.exe
    Deleted : C:\Users\Crosshair\Desktop\aswMBR.txt
    Deleted : C:\Users\Crosshair\Desktop\esetsmartinstaller_enu(1).exe
    Deleted : C:\Users\Crosshair\Desktop\Fixlog.txt
    Deleted : C:\Users\Crosshair\Desktop\FRST.txt
    Deleted : C:\Users\Crosshair\Desktop\FRST64.exe
    Deleted : C:\Users\Crosshair\Desktop\FSS.exe
    Deleted : C:\Users\Crosshair\Desktop\FSS.txt
    Deleted : C:\Users\Crosshair\Desktop\JRT.txt
    Deleted : C:\Users\Crosshair\Desktop\MBR.dat
    Deleted : C:\Users\Crosshair\Desktop\RogueKiller.exe
    Deleted : C:\Users\Crosshair\Desktop\SecurityCheck.exe
    Deleted : C:\Users\Crosshair\Desktop\tdsskiller.exe
    Deleted : C:\Users\Crosshair\Downloads\adwcleaner_3.311.exe
    Deleted : C:\Users\Crosshair\Downloads\esetsmartinstaller_enu.exe
    Deleted : C:\Users\Crosshair\Downloads\JRT.exe
    Deleted : HKLM\SOFTWARE\AdwCleaner
    Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

    ~ Creating registry backup ... OK

    ~ Cleaning system restore ...

    Deleted : RP #486 [Windows Update | 10/18/2014 16:03:31]
    Deleted : RP #487 [Windows Update | 10/18/2014 17:01:16]
    Deleted : RP #488 [Windows Update | 10/18/2014 21:52:42]
    Deleted : RP #489 [Windows Update | 10/18/2014 22:08:32]
    Deleted : RP #490 [Windows Update | 10/18/2014 23:15:24]
    Deleted : RP #491 [Windows Update | 10/18/2014 23:18:19]
    Deleted : RP #492 [Windows Update | 10/19/2014 01:56:40]
    Deleted : RP #493 [Windows Update | 10/19/2014 02:31:48]
    Deleted : RP #494 [Windows Update | 10/19/2014 04:59:12]
    Deleted : RP #495 [Installed Java 7 Update 71 | 10/19/2014 10:23:00]
    Deleted : RP #496 [Removed Java 7 Update 71 | 10/19/2014 14:06:14]
    Deleted : RP #497 [Installed Java 7 Update 60 | 10/19/2014 14:13:36]
    Deleted : RP #498 [Windows Update | 10/20/2014 02:00:12]
    Deleted : RP #499 [Windows Update | 10/21/2014 00:12:23]

    New restore point created !

    ########## - EOF - ##########


    Thank you for your help in cleaning up my windows. It certainly seems to be quicker and more responsive now.

    I tried updating the windows but there are 10 important updates that won't install. :-(

  10. #40
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    Thank you for your help in cleaning up my windows. It certainly seems to be quicker and more responsive now.
    Good deal.

    I tried updating the windows but there are 10 important updates that won't install. :-(
    What I'm going to ask at this time is you go here
    http://forums.whatthetech.com/index.php?showforum=119
    Join and Become a member there like you did here. Use the same name to keep logs and answers straight.
    Start a new topic and explain all windows updates will not download and install. There might be several questions involved but is probably whats needed.

    You can supply them with a link to the new topic from here and this will show them what we have done and at this time that you are malware free. This is a windows help forum that works with and try's to help resolve issues with internal windows errors.
    They are better educated with these issues then I am not to mention they are a great group of people.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •